#1 most frequent
United States of America
61.6%729 installations of 1,184
What is ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management (formerly ServiceNow IT Business Management) is a solution built on the Now Platform and designed to allow users to gain visibility into portfolio investments and business strategies for better outcomes.
Categories & Use Cases
Product Demos
Who Buys & Uses ServiceNow Strategic Portfolio Management
#2 most frequent
India
5.5%65 installations of 1,184
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.4%64 installations of 1,184
ServiceNow "6-pack" ITBM solution
Use Cases and Deployment Scope
We use ServiceNow for managing our entire IT business. We not only use the standard ticketing and requests catalog, but also PPM - project portfolio management alongside resource management and allocation across the entire department and Agile development for the ongoing software releases and drops. About 50 users worldwide get in sync using this tool in a pretty good way.
Pros
- Resource planning
- Collaborating
Cons
- Classic project management
- UX
Most Important Features
- Resource planning
- Agile sprint, stories and scrum task tools
Return on Investment
- We abandoned spreadsheet and can now measure and manage
- We can set expectations properly, commit to stakeholders, and meet our deadlines
Other Software Used
VMware Carbon Black EDR, Symantec Advanced Threat Protection
All In Solution for Incidents, Reports, and Change Management @ ServiceNow IT Business Management
Pros
- Creating Requests
- Knowledge base article
- Hassle free UI
Cons
- Closure code in the incident
- Tasks
- Knowledge base articles
Most Important Features
- Change management work flow
- Dash boards
- Problem
Return on Investment
- Best ITSM tool
- Clean UI
- Deployment is easy
Other Software Used
OpenText Content Suite, Tricentis Tosca, ARIS
ServiceNow IT Business Management review
Pros
- Request management
- Tracking and SLA
- Easy navigation and UI
Cons
- New UI is bad. Transition is not liked by users
- Notifications can be improved. The mail notifications are little off
- Category changes are not supposed to be hard
Most Important Features
- Asset management
- Request management and issue tracking
- SLA management
Return on Investment
- SLA ha improved greatly.
- New UI is not liked by users. Need improvements.
- User experience with support is great
