ServiceNow DevOps: A great tool for IT management services.
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very user-friendly tool to be used in IT offices. It provides a dashboard for each user. ServiceNow DevOps in our sector especially manages problems, incidents, changes, etc. is excellent for assigning works and getting approvals, it is flexible in creating tickets, it does not require a lot of information, and it gives an alert very quickly when a ticket is created.IT also helps in organizing changes and understanding impacts. It has become very easy to search for any information with ServiceNow DevOps. It is also good for keeping a record of activities going on. We can manage all tasks at once using this very tool. Overall it's a great tool.
Pros
- It helps us create tickets with no efforts, and that too very quickly.
- It keeps a track of all the activities.
- We can manage all tasks in a single platform using ServiceNow DevOps.
- it does incident management, change management .
- It has a simple and dashboard for every user.
Cons
- It runs a little slow Sometimes.
- I face a bit of issues in searching tickets.
- Initial setup requires time.
Likelihood to Recommend
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
Vetted Review
1 year of experience