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ServiceNow DevOps Reviews and Ratings

Rating: 7.8 out of 10
Score
7.8 out of 10

Community insights

TrustRadius Insights for ServiceNow DevOps are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Straightforward and easy-to-use dashboard: Several users have found the ServiceNow DevOps dashboard to be straightforward and easy-to-use for data analysis and monitoring. This user-friendly interface allows them to navigate through the platform effortlessly, enhancing their overall experience.

Automation capabilities: Many reviewers appreciate the automation capabilities of ServiceNow DevOps, such as continuous integration, continuous delivery, and automated deployments. These automation features not only speed up procedures but also reduce errors, leading to more efficient software development and operation processes.

Effective collaboration between teams: Users have mentioned that ServiceNow provides a comprehensive platform that integrates various tools and processes, facilitating collaboration between development and operations teams. By breaking down silos and promoting cross-functional communication, ServiceNow fosters a culture of collaboration which enhances productivity and efficiency in project management.

Reviews

5 Reviews

ServiceNow DevOps: A great tool for IT management services.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

ServiceNow DevOps is an IT service management tool. It has good searching capabilities, it lets us create custom reports. It is a very user-friendly tool to be used in IT offices. It provides a dashboard for each user. ServiceNow DevOps in our sector especially manages problems, incidents, changes, etc. is excellent for assigning works and getting approvals, it is flexible in creating tickets, it does not require a lot of information, and it gives an alert very quickly when a ticket is created.IT also helps in organizing changes and understanding impacts. It has become very easy to search for any information with ServiceNow DevOps. It is also good for keeping a record of activities going on. We can manage all tasks at once using this very tool. Overall it's a great tool.

Pros

  • It helps us create tickets with no efforts, and that too very quickly.
  • It keeps a track of all the activities.
  • We can manage all tasks in a single platform using ServiceNow DevOps.
  • it does incident management, change management .
  • It has a simple and dashboard for every user.

Cons

  • It runs a little slow Sometimes.
  • I face a bit of issues in searching tickets.
  • Initial setup requires time.

Likelihood to Recommend

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

VU
Verified User
Employee in Information Technology (1001-5000 employees)
Vetted Review
ServiceNow DevOps
1 year of experience

A clean and clear way to handle IT issues

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.

Pros

  • Ease of navigation.
  • Space to add a good level of detail.

Cons

  • No drop-down option is available to click when requesting specific software or hardware.

Likelihood to Recommend

ServiceNow DevOps has been useful when handling onboarding processes as it has allowed me to track each request easily and reference it to our IT team when appropriate. It's an easy-to-navigate service tool that has a no-frills look to it and does exactly what our team needs it to do. The form that needs to be filled out on the ServiceNow DevOps page when onboarding a person is very self-explanatory which makes it a speedy process, but it has led to a small amount of user error (wrong supervisor assigned) which may have been a human error and not the system.

VU
Verified User
Administrative Assistant (51-200 employees)
Vetted Review
ServiceNow DevOps
1 year of experience

ServiceNow DevOps

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use ServiceNow DevOps as a ticketing system and a repository for all the company's knowledge base.

Pros

  • Knowledge base is central to all internal and external.
  • Easy to add articles to the KB.
  • The ticketing system is central to all internal and external.
  • The ticketing system is easy to use.
  • The ticketing system makes it easy to ticketing data for analysis.

Cons

  • Consider images for help articles in storage. This is discouraged because of space.

Likelihood to Recommend

It is well suited for our organization because we are moving to self-service internally and externally. ServiceNow DevOps provides a central place for our internal and external clients as a KB or repository of information. It acts in the same way for ticketing. We can also segment our users since some of them have different regulations with which they operate. It is convenient and easy to upload articles and make them immediately available to users.

SJ
Sonya Jackson
Sr LxD in Human Resources at PSCU (5001-10,000 employees)
Vetted Review
ServiceNow DevOps
1 year of experience

Honest Review of ServiceNow (as a ticketing system)

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

ServiceNow DevOps is used to open tickets related to IT Production support. Also, generic tickets to handle requests between different IT functions (i.e. between Networking and Engineering). Change requests to promote development changes from Non Production to Production environments were also handled with ServiceNow DevOps. I was able to submit all kinds of tickets within the software and also approve certain tickets that were specifically directed to my IT team

Pros

  • Change Requests tickets
  • Production support tickets
  • Tickets among different business units or within IT functions to request work to be done

Cons

  • I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
  • I'd like in certain exceptions to be able to open tickets with time in past.

Likelihood to Recommend

When it comes to tickets, I can't think of a scenario where ServiceNow DevOps is not well suited. We recently purchased an agile software to handle work tickets from there but not sure if ServiceNow could effectively monitor/track tickets adapted to Agile methodology.

VU
Verified User
Engineer in Information Technology (10,001+ employees)
Vetted Review
ServiceNow DevOps
7 years of experience