A clean and clear way to handle IT issues
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
ServiceNow is used by our business to handle general IT requests or issues, such as printing issues, software updates, or access problems. It's used as well as help with onboarding and off-boarding the team members and their assigned equipment. It's a helpful place to keep all requests of hardware and software in one easy space.
Pros
- Ease of navigation.
- Space to add a good level of detail.
Cons
- No drop-down option is available to click when requesting specific software or hardware.
Likelihood to Recommend
ServiceNow DevOps has been useful when handling onboarding processes as it has allowed me to track each request easily and reference it to our IT team when appropriate. It's an easy-to-navigate service tool that has a no-frills look to it and does exactly what our team needs it to do. The form that needs to be filled out on the ServiceNow DevOps page when onboarding a person is very self-explanatory which makes it a speedy process, but it has led to a small amount of user error (wrong supervisor assigned) which may have been a human error and not the system.
Vetted Review
1 year of experience