#1 most frequent
United States of America
55.5%177 installations of 319
What is ServiceNow App Engine?
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.
Categories & Use Cases
Videos
Top Performing Features
Drag-and-drop Interfaces
Drag-and-drop interface for building applications
Category average: 8.5
Reusability
An internal repository where assets, modules, and even entire applications can be reused
Category average: 8.7
Platform Security
Security guardrails in place to help prevent malware, data breaches etc.
Category average: 8.5
Areas for Improvement
Platform User Management
Tools enabling admins to control user access and on-board and off-board users
Category average: 8.3
Platform Scalability
Apps developed by low-code platform must be scalable and capable of supporting large numbers of users
Category average: 8.5
Visual Modeling
Visual modeling tooling allows business users to design processes visually.
Category average: 7.6
Who Buys & Uses ServiceNow App Engine
#2 most frequent
India
7.8%25 installations of 319
#3 most frequent
Brazil
5.6%18 installations of 319
Solid IT support application
Use Cases and Deployment Scope
Used it for internal troubleshooting and IT issues. We could log tickets and have them resolved once IT saw the ticket
Pros
- Easy ticketing system
- Good for keeping track of issues
- Sends tickets directly to IT
Cons
- Better tagging options
- Selecting a specific problem can be confusing
- The interface seems outdated
Return on Investment
- Makes solving IT issues easier
- Removed the need for emailing IT directly
- Creates a queue
Usability
Alternatives Considered
SailPoint Identity Security Cloud
Other Software Used
Qualtrics XM for Customer Frontlines, Quantum Metric, IGT Customer 360
NOW Is the Future.
Use Cases and Deployment Scope
Case management solution: When an incident is raised, it passes through the appropriate team, and the resolutions are deployed through the portal, which can be adopted by any non-developer and is easy to deploy into the system. Once the deployment is successful, the incident is passed to the next team for validation.
Pros
- Easy and basic configuration.
- Use of Standard and Custom App.
- Option for complex development for professionals.
Cons
- Advanced workflow designs.
- Linking or integration with other apps.
- Customizing.
Return on Investment
- Easy incident management.
- Needs professionals for complex designs, which are expensive.
- Integration with other tools.
Usability
Alternatives Considered
Salesforce Desk
Other Software Used
Salesforce Commerce Cloud, Salesforce Marketing Cloud, S4 for Salesforce
A good process automation tool, but a bit high cost
Use Cases and Deployment Scope
We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to do a background check for every new client/vendor we start working with. Team used to get the detail of the client by manually visiting the background check tools such as Moody and D&B. We created a ServiceNow App Engine form so they if there is a need to do a background check then user needs to simply fill a ServiceNow form that will communicate with ServiceNow App Engine to hit the Moody and D&B API to get the results and create a consolidated report for the requestor.
Pros
- API integration
- Machine learning models
- Smooth interaction with cloud platform such as Azure
- Custom automation flows
Cons
- Automation flow debug needs to be improved
- Github integration to manage version control
- Data warehousing
Return on Investment
- We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
- By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
Usability
Alternatives Considered
Microsoft Power Automate, Microsoft SharePoint and Alteryx
Other Software Used
Microsoft SharePoint, Microsoft Power Automate, Alteryx
Excellent and very Powerful Multiple Project Workflow Easy Management and Easy System to Learn.
Use Cases and Deployment Scope
This Platform offers the best and most effective project workflow management capabilities and for the team's collaboration, ServiceNow App Engine is excellent. The tool allows effective project planning and the ability to monitor and track various activities within multiple projects the ServiceNow App Engine is excellent and reporting was also amazing and easy.
Pros
- Perfect tools for easy task management.
- Coordination platform.
- Effective project documentation.
Cons
- Not much for this tool, just the deep setting to new users.
- Managing multiple project data.
- Huge amount of data migration to new user.
Most Important Features
- Task management.
- Project document management tools.
- Workflow approval capability.
- Collaboration options.
Return on Investment
- Effective and profitable multiple project management platform.
- The tracking of project activities and contract management the tool is amazing.
- Effective solution of files sharing and easy project comment sharing software.
- Intuitive collaboration solution.
Alternatives Considered
Adobe Workfront, Microsoft Teams and InEight
Other Software Used
Planview PPM Pro, Procore, Buildertrend
Great
Use Cases and Deployment Scope
enables the team with the business issues at hand to easily create applications and digital workflows. At the same time, App Engine allows pro-code developers to develop more complex solutions.
1.)Allocation of work within a team
2.)Set priority for the task
3.)Tracking of task
4.)Monitoring of SLA is best
1.)Allocation of work within a team
2.)Set priority for the task
3.)Tracking of task
4.)Monitoring of SLA is best
Pros
- allocate tasks
Cons
- Sometimes attachments do not get linked with the tickets
Most Important Features
- monitoring SLA
Return on Investment
- Allocation of work within team