ServiceNow App Engine

Score7 out of 10

28 Reviews and Ratings

Community insights

TrustRadius Insights for ServiceNow App Engine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and Simple User Interface: Users have praised the clean and simple user interface of ServiceNow's App Engine, with many stating that it is accessible and easy to learn. Several reviewers have appreciated the simplicity of the user interface, making it user-friendly and allowing for a smooth experience.

Low-Code/No-Code Environment: The low-code/no-code environment of ServiceNow's App Engine has been highly valued by users, as it allows even those with limited coding knowledge to create fantastic apps quickly. Many reviewers have expressed appreciation for being able to build and develop applications without extensive programming or coding skills.

Convenient Application Configuration: Users find it convenient that they can configure a whole application from a single screen without the need to navigate away. This feature has been widely liked by reviewers, who appreciate the time-saving aspect of easily configuring applications in one place.

Reviews

7 Reviews

Solid IT support application

Rating: 7 out of 10

Incentivized

January 23, 2025

Use Cases and Deployment Scope

Used it for internal troubleshooting and IT issues. We could log tickets and have them resolved once IT saw the ticket

Pros

Easy ticketing system
Good for keeping track of issues
Sends tickets directly to IT

Cons

Better tagging options
Selecting a specific problem can be confusing
The interface seems outdated

Likelihood to Recommend

It's a good concept and fairly easy to use. I just think it could be updated a bit for 2025. It would also be beneficial to see what place in line you are to get your issue resolved. Sometimes it feels like your ticket didn't even get sent even though it did because you don't know how long it'll take

Megan Baak

Banking Officer, Client Experience Process Coordinator in Product Management at Texas Capital Bank (1001-5000 employees)

Vetted Review

3 years of experience

View profile

NOW Is the Future.

Rating: 8 out of 10

Incentivized

January 13, 2025

Use Cases and Deployment Scope

Case management solution: When an incident is raised, it passes through the appropriate team, and the resolutions are deployed through the portal, which can be adopted by any non-developer and is easy to deploy into the system. Once the deployment is successful, the incident is passed to the next team for validation.

Pros

Easy and basic configuration.
Use of Standard and Custom App.
Option for complex development for professionals.

Cons

Advanced workflow designs.
Linking or integration with other apps.
Customizing.

Likelihood to Recommend

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

A good process automation tool, but a bit high cost

Rating: 5 out of 10

Incentivized

May 1, 2024

Use Cases and Deployment Scope

We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to do a background check for every new client/vendor we start working with. Team used to get the detail of the client by manually visiting the background check tools such as Moody and D&B. We created a ServiceNow App Engine form so they if there is a need to do a background check then user needs to simply fill a ServiceNow form that will communicate with ServiceNow App Engine to hit the Moody and D&B API to get the results and create a consolidated report for the requestor.

Pros

API integration
Machine learning models
Smooth interaction with cloud platform such as Azure
Custom automation flows

Cons

Automation flow debug needs to be improved
Github integration to manage version control
Data warehousing

Likelihood to Recommend

It is best suited if there is a need to first gather the input data from the users and then use this data for further business process automation such as the anti-money laundering process which I have stated earlier. ServiceNow App Engine is not a good choice when you need to do something with real time dataset.

Naseem Ahmad

Sr Technical Architect in Information Technology at CBRE Inc (10,001+ employees)

Vetted Review

4 years of experience

Verified on LinkedIn

Excellent and very Powerful Multiple Project Workflow Easy Management and Easy System to Learn.

Rating: 9 out of 10

Incentivized

March 26, 2022

Use Cases and Deployment Scope

This Platform offers the best and most effective project workflow management capabilities and for the team's collaboration, ServiceNow App Engine is excellent. The tool allows effective project planning and the ability to monitor and track various activities within multiple projects the ServiceNow App Engine is excellent and reporting was also amazing and easy.

Pros

Perfect tools for easy task management.
Coordination platform.
Effective project documentation.

Cons

Not much for this tool, just the deep setting to new users.
Managing multiple project data.
Huge amount of data migration to new user.

Likelihood to Recommend

The best and most stable project management software allows project members to work together and collaborate through documents which is accessible from any place through Cloud services. ServiceNow App Engine provides easy features and setting of the interface security and tools adjustment are excellent as well as the reports which the platform offers.

Hannah Caleb

Quality Engineer in Information Technology at Iress (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Managing the infrastructure is easy with servicenow

Rating: 9 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

ServiceNow App Engine is used in our organization to raise any request to the client. Or the client uses it to raise any concern regarding security. It solves the issue of maintaining track of request. It can be used if a user needs any approval from any authority. It can be used by multiple groups in a project, which helps in getting information regarding anything from other groups.

Pros

Raising request to the client side .
Maintaining record of work flows.
Connecting with other groups in a project.

Cons

Improve the UI of the environment
The left panel in service now is clumsy that can be improved.
Connect service now with callers email for any notification related to any incident raised.

Likelihood to Recommend

It will maintain record of your infrastructure very well and in hierarchal manner . You can get information about whom to contact in case of escalation. It helps in raising incident based on priority and the incident can be assigned to respective team in an project. Any changes that will be made in the environment are recorded in service now.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Great

Rating: 8 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

enables the team with the business issues at hand to easily create applications and digital workflows. At the same time, App Engine allows pro-code developers to develop more complex solutions.
1.)Allocation of work within a team
2.)Set priority for the task
3.)Tracking of task
4.)Monitoring of SLA is best

Pros

allocate tasks

Cons

Sometimes attachments do not get linked with the tickets

Likelihood to Recommend

Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Very reliable categorization of tickets is useful. Ease to search the tasks/order with limited keywords and very easy to customize. Makes it easy toReply on emails using ServiceNow App Engine and keep a proper log of the tickets.

Namrata Tandon

Manager in Customer Service at California Design Den (11-50 employees)

Vetted Review

1 year of experience

View profile

One of the best for SLA/TAT monitoring and remote working

Rating: 9 out of 10

Incentivized

May 27, 2021

Use Cases and Deployment Scope

ServiceNow App Engine is the backbone of our organization. It is used day in and out for tracking activities/tickets/concerns. Most importantly, it helps in load allocation and monitoring. Its integration with Outlook and Navision is awesome. It is used across the whole organization.

ServiceNow App Engine is used to track our daily business activities. It makes it easy to track and count on the load/tickets. Also, it takes care of SLA, which helps in proving efficiency and duplicate checks.

Pros

Integration with Outlook
Integration with ERP
Followup function
SLA tracker
Load tracker
Filtering of load

Cons

Sometimes attachments do not get linked with the tickets
Sometimes updating ticket state causes an issue
Requires stable internet connection to work smoothly

Likelihood to Recommend

Allocation of work within team
Set priority for task
Tracking of task
Monitoring of SLA is best

Less appropriate if replying via ServiceNow App Engine on tickets, needs to be more user friendly, sometimes it takes time to integrate the status of the tickets.

Puneet Pandey

Procurement Specialist in Product Management at SoftwareONE (5001-10,000 employees)

Vetted Review

Reseller

1 year of experience

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