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ServiceNow App Engine

Score7 out of 10

28 Reviews and Ratings

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What is ServiceNow App Engine?

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features ServiceNow App Engine has to offer, as determined by TrustRadius' reviewers.
Based on 28 ratings of ServiceNow App Engine's features
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Top Performing Features

  • Drag-and-drop Interfaces

    Drag-and-drop interface for building applications

    Category average: 8.5

  • Reusability

    An internal repository where assets, modules, and even entire applications can be reused

    Category average: 8.7

  • Platform Security

    Security guardrails in place to help prevent malware, data breaches etc.

    Category average: 8.5

Areas for Improvement

  • Platform User Management

    Tools enabling admins to control user access and on-board and off-board users

    Category average: 8.3

  • Visual Modeling

    Visual modeling tooling allows business users to design processes visually.

    Category average: 7.6

  • Platform Scalability

    Apps developed by low-code platform must be scalable and capable of supporting large numbers of users

    Category average: 8.5

Reviews

What users are saying about ServiceNow App Engine.
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Solid IT support application

Incentivized
Megan BaakView profile
Banking Officer, Client Experience Process Coordinator in Product Management at Texas Capital Bank (1001-5000 employees employees)

Use Cases and Deployment Scope

Used it for internal troubleshooting and IT issues. We could log tickets and have them resolved once IT saw the ticket

Pros

  • Easy ticketing system
  • Good for keeping track of issues
  • Sends tickets directly to IT

Cons

  • Better tagging options
  • Selecting a specific problem can be confusing
  • The interface seems outdated

Return on Investment

  • Makes solving IT issues easier
  • Removed the need for emailing IT directly
  • Creates a queue

Usability

Alternatives Considered

SailPoint Identity Security Cloud

Other Software Used

Qualtrics XM for Customer Frontlines, Quantum Metric, IGT Customer 360

A good process automation tool, but a bit high cost

Incentivized
Naseem AhmadView profile
Sr Technical Architect in Information Technology at CBRE Inc (10,001+ employees employees)

Use Cases and Deployment Scope

We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to do a background check for every new client/vendor we start working with. Team used to get the detail of the client by manually visiting the background check tools such as Moody and D&B. We created a ServiceNow App Engine form so they if there is a need to do a background check then user needs to simply fill a ServiceNow form that will communicate with ServiceNow App Engine to hit the Moody and D&B API to get the results and create a consolidated report for the requestor.

Pros

  • API integration
  • Machine learning models
  • Smooth interaction with cloud platform such as Azure
  • Custom automation flows

Cons

  • Automation flow debug needs to be improved
  • Github integration to manage version control
  • Data warehousing

Return on Investment

  • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
  • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

Usability

Alternatives Considered

Microsoft Power Automate, Microsoft SharePoint and Alteryx

Other Software Used

Microsoft SharePoint, Microsoft Power Automate, Alteryx

NOW Is the Future.

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Case management solution: When an incident is raised, it passes through the appropriate team, and the resolutions are deployed through the portal, which can be adopted by any non-developer and is easy to deploy into the system. Once the deployment is successful, the incident is passed to the next team for validation.

Pros

  • Easy and basic configuration.
  • Use of Standard and Custom App.
  • Option for complex development for professionals.

Cons

  • Advanced workflow designs.
  • Linking or integration with other apps.
  • Customizing.

Return on Investment

  • Easy incident management.
  • Needs professionals for complex designs, which are expensive.
  • Integration with other tools.

Usability

Alternatives Considered

Salesforce Desk

Other Software Used

Salesforce Commerce Cloud, Salesforce Marketing Cloud, S4 for Salesforce

Excellent and very Powerful Multiple Project Workflow Easy Management and Easy System to Learn.

Incentivized
Hannah CalebView profile
Quality Engineer in Information Technology at Iress (1001-5000 employees employees)

Use Cases and Deployment Scope

This Platform offers the best and most effective project workflow management capabilities and for the team's collaboration, ServiceNow App Engine is excellent. The tool allows effective project planning and the ability to monitor and track various activities within multiple projects the ServiceNow App Engine is excellent and reporting was also amazing and easy.

Pros

  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.

Cons

  • Not much for this tool, just the deep setting to new users.
  • Managing multiple project data.
  • Huge amount of data migration to new user.

Most Important Features

  • Task management.
  • Project document management tools.
  • Workflow approval capability.
  • Collaboration options.

Return on Investment

  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.

Alternatives Considered

Adobe Workfront, Microsoft Teams and InEight

Other Software Used

Planview PPM Pro, Procore, Buildertrend

Great

Incentivized
Namrata TandonView profile
Manager in Customer Service at California Design Den (11-50 employees employees)

Use Cases and Deployment Scope

enables the team with the business issues at hand to easily create applications and digital workflows. At the same time, App Engine allows pro-code developers to develop more complex solutions.
1.)Allocation of work within a team
2.)Set priority for the task
3.)Tracking of task
4.)Monitoring of SLA is best

Pros

  • allocate tasks

Cons

  • Sometimes attachments do not get linked with the tickets

Most Important Features

  • monitoring SLA

Return on Investment

  • Allocation of work within team