Semeon Insights

Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX.

According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what customers say and the words they use. The vendor says that his helps companies build the best customer experience possible, informing adequately customer support, marketing, communication, product and innovation departments while supporting organization transformation of processes, culture and overall management. Semeon is a text analytics platform specializing in VOC data. The platform reveals what customers think and want in real-time, so you can improve their CX.