Self Service Reset Password Management Review
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
The Self Service Reset Password Manager is used on the network as a Windows Password Self Service tool to assist users with their login credentials when needed. This allows the staff to unlock, reset their own user accounts without having to reach out to the Help Desk for assistance. Its deployed throughout the entire organization.
Pros
- It provides ease of use in assisting end users with login issues.
- Provides self-service when passwords or account assistance is needed.
Cons
- The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
- Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.
Likelihood to Recommend
It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.
Vetted Review
2 years of experience