What is SEDCO Queue Management System?
The SEDCO Queue Management System streamlines the customer journey before, during, and after their visit to office branches by eliminating queues and reducing customer wait time, while offering control over the customer experience across branches.
SEDCO’s Queue Management System includes ticketing kiosks, digital signage, customer feedback and empowered with an advanced BI platform to monitor employees and branches in real time, analyze performance, and predict trends in order to make insightful decisions.
The platform is designed to be deployed at a bank, telecom operator, government, healthcare provider, retail, or any other type of business which receives visitors.
SEDCO’s Queue Management System includes ticketing kiosks, digital signage, customer feedback and empowered with an advanced BI platform to monitor employees and branches in real time, analyze performance, and predict trends in order to make insightful decisions.
The platform is designed to be deployed at a bank, telecom operator, government, healthcare provider, retail, or any other type of business which receives visitors.
Also, SEDCO Self Service Solutions (kiosks) offer an alternative service channel, empowering businesses like banks, telecom operators, governments and retail to accelerate services to their clients, where the customers can perform several self-services by themselves. And the SEDCO smart Digital Signage system displays relevant and dynamic content based on customer profiles. The centralized digital signage software identifies the audience in the waiting area and displays targeted ads to them based on their interests, segments, and transaction history. This helps to keep customers engaged while boosting purchase intent.
The system also includes a mobile app, CEM Mobile, enabling customers to get an e-ticket for a safer and more hygienic customer journey. Customers can plan their visit in advance, book appointments, get e-tickets and join virtual queues, keeping both customers and staff safe.
The system also includes a mobile app, CEM Mobile, enabling customers to get an e-ticket for a safer and more hygienic customer journey. Customers can plan their visit in advance, book appointments, get e-tickets and join virtual queues, keeping both customers and staff safe.
CEM Mobile can also be used to display targeted promotional content about products and services while customers book their appointments. The CEM Mobile application integrates with an Omni- channel marketing solution to:
- Increase brand recognition by educating customers about relevant offers
- Reach customers anywhere, at anytime
- Trigger purchase intent by displaying the targeted and compelling promotional content
- Keep customers engaged with your brand and create a positive experience
Categories & Use Cases
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android |
FAQs
What is SEDCO Queue Management System?
The SEDCO Queue Management System streamlines the customer journey before, during, and after their visit to office branches by eliminating queues and reducing customer wait time, while offering control over the customer experience across branches.