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Pop

Score9.7 out of 10

11 Reviews and Ratings

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What is Pop?

The makers of Screenhero now offer Pop, a remote collaboration platform with features like multiple mouse cursors, voice chat, and high definition screen resolution. Pop supports voice and video collaboration, screen sharing, multiplayer meetings, drawing and highlighting, and the ability to interact from a variety of devices (Mac, Windows, Linux, mobile devices, etc.).

Categories & Use Cases

Reviews

What users are saying about Pop.
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ScreenHero!

Incentivized
Taylor HansenView profile
Support Team Manager in Customer Service at Riskalyze (51-200 employees employees)

Pros

  • Screen sharing is game changing!
  • Easy to use while integrated with Slack.
  • Quick and reliable.

Cons

  • Sometimes there is too much buffering.
  • Wish you could schedule calls.
  • Wish you could record calls.

Return on Investment

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.

Alternatives Considered

Highfive and Zoom

Other Software Used

Domo, Totango, Zuora

Screenhero - Great for what it offers

Incentivized
Harrison BondView profile
Senior Support in Customer Service at Riskalyze (51-200 employees employees)

Pros

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.

Cons

  • Screenhero never felt very all-inclusive; it was only ever used by our team for screen sharing. Our team still needs an organized text communication platform (Slack), email (G suites), bug reporting, internal documentation reporting, and so on. We actually recently fully switched from using Screenhero to using Slack screen sharing services to reduce software friction.
  • There is a reason why services like Skype, gotomeeting, and join.me are more popular for screen sharing. They offer more integrations, higher functionality, enterprise services, links to invite callers from outside of your network, etc. Screenhero does one thing and really just does that one thing well. But, I do not believe it does that one thing well enough to cover the needs of a growing organization. We effectively hit a point as a company where Screenhero was not a longterm viable solution.

Return on Investment

  • For a while, Screenhero solved issues with cross-country quick team communication. Emphasis on "quick." We already used other services like High-Five to host actual meetings, Screenhero served with all of our impromptu meetings and 1-on-1 communication. This had a positive impact on our team (but, as stated earlier, we use Slack screen sharing now to solve this problem).

Alternatives Considered

Slack, GoToMeeting, Join.me and Highfive

Other Software Used

JIRA Software, Slack, Google Drive, Mandrill, Microsoft Office 365, Salesforce.com, Zendesk

Best choice if you got into the circle

Incentivized
Csaba TothView profile
Software Engineer in Engineering at SportsBoard Mobile Player Assessment Solutions (1-10 employees employees)

Pros

  • Works on all platforms. I used it successfully on Windows and MacOSX as the remote end.
  • Easy to set up, the installation was seamless.
  • If you got an invitation before it was acquired by Slack you can have the account for free.

Cons

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.

Return on Investment

  • It allows cutting down required meeting time to solve an issue.
  • Makes it very easy to debug problems on the remote end which could otherwise take forever.
  • If you got in, it's free.

Alternatives Considered

Remote Desktop, VNC and TeamViewer

Other Software Used

Visual Studio IDE, GitHub, Bitbucket

Screenhero has become it's own verb. "Wanna SH?"

Incentivized
Isaiah DowningView profile
UX Engineer in Engineering at Riskalyze (51-200 employees employees)

Pros

  • Easy to establish a screen share with a user.
  • Easy to set up screen sharing with multiple users. Adding more than one user to the same screen share is pretty easy and great for code reviews.
  • The audio quality and screen sharing quality are solid.

Cons

  • There have been some periods of time where the multi-user screen share option is not available.
  • Recently there was a glitch where the app didn't end the call or establish the link well and it froze and kept calling the other user without them meaning to.
  • Wish there was a user search option. The scrolling can get tedious when there are a large number of users in your network to choose from.

Return on Investment

  • Very positive impact. I work remotely and with there being two separate offices (one in CA and one in GA). The ability to work with someone else's screen is priceless.
  • There is a lag in response sometimes, but that is more to do with internet speed and connection than with the product.
  • There are times when the system doesn't seem to want to connect with another user, but usually a restart of the app solves that. My understanding is that often times it is the users are not on the same version of the app.

Alternatives Considered

Slack, Skype, Chrome Remote Desktop and Highfive

Other Software Used

Slack, Dropbox, Highfive

Screenhero, my all-time favorite pair-development tool

Incentivized
Verified User
Analyst in Quality Assurance (501-1000 employees employees)

Pros

  • Screenhero's tools makes pair development a breeze. Being able to share control of my screen and keyboard with another developer makes explaining code changes incredibly easy and efficient.
  • Audio/microphone speaking capabilities make screen sharing and workflow explanations so easy. It's almost easier to share a Screenhero session with a fellow developer sitting in the same room than it is to have the developer come over and look at my screen.
  • The slack integration tool makes it SO easy to quickly resolve issues with coworkers. Prior to the Slack integration/merge, you used to have to send an invite email to coworkers if they hadn't ever used screenhero. After they signed up, it automatically imported all of your Slack contacts as "buddies" which was very slick.

Cons

  • I think that deprecating the OS app and making Screenhero only available via slack was a bit of a miss. I used to be able to invite any person via email, regardless of whether they were part of my organization. Now I'm not sure how to do that.
  • If Slack is down, then Screenhero doesn't work.
  • I liked having the Screenhero app icon in the Mac OSX menu bar, this made for very easy access and efficiency.
  • Sometimes sharing screens when using dual or triple monitor setups doesn't work well.

Return on Investment

  • Extremely efficient knowledge share between development team members
  • Makes colocation extremely manageable and possible for myself and my company
  • Since it was a free software, and now is included directly in slack, I would say that Screenhero has been one of the best third-party apps our product team has decided to use as a company (unofficially).
  • I am unsure of the safety/privacy protection Screenhero guarantees.

Other Software Used

Mixpanel, Sumo Logic, Splunk Cloud