Pop Reviews and Ratings

Rating: 9.7 out of 10

Score

9.7 out of 10

Community insights

TrustRadius Insights for Pop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Screenhero has been widely used in remote work and telecommuting situations, allowing users to guide and assist others remotely. Users have found it incredibly helpful for explaining and demonstrating tasks to remote team members, reducing the time and effort required. The tool is commonly utilized for screen sharing during product training, bug replication, and inter-team meetings. In particular, it has been invaluable in demonstrating and replicating bugs encountered while using the product, facilitating faster bug fixes. By integrating with Slack for video calling and communication among team members, Screenhero provides a seamless experience for sharing screens and providing visual assistance, which is highly beneficial for workflows and clarifying messages. This software is extensively used in engineering departments and other teams within organizations as it allows for screen sharing and collaboration without physical proximity, making it convenient for remote engineers and separate offices. The ability for non-hosts to take control of the screen with a visible cursor has proven particularly valuable for problem-solving and collaboration among team members. For remote development teams, Screenhero is an essential tool that enables them to share and control screens as if they were working together in the same space. The integration with Slack has further simplified pair development and knowledge sharing. Users appreciate the seamless process of linking Screenhero with the Slack contact list, enhancing company-wide usability. It is regularly used for daily pair programming sessions and collaborative coding sessions within teams, facilitating collaboration on new ideas and programming techniques, allowing users to work together efficiently.

Reviews

7 Reviews

Screenhero, my all-time favorite pair-development tool

Rating: 10 out of 10

Incentivized

March 19, 2018

Use Cases and Deployment Scope

Screenhero, no longer its own native OS app, has been a crucial tool for my development team. None of the five members of my development team are co-located, we span across 4 different time zones and 5 different offices. As such, having tools available to make up for our lack of working in the same space has been very important for us. We're able to share and control each other's screens, allowing us to pair develop and share real-time views of bugs or lines of code as if we were together looking at the same screen. Screenhero automatically linked to the Slack contact list of my organization which made company-wide usability a seamless process. Now that Screenhero has officially merged with the Slack app, it makes the process of pair development and knowledge sharing easier than ever.

Pros

Screenhero's tools makes pair development a breeze. Being able to share control of my screen and keyboard with another developer makes explaining code changes incredibly easy and efficient.
Audio/microphone speaking capabilities make screen sharing and workflow explanations so easy. It's almost easier to share a Screenhero session with a fellow developer sitting in the same room than it is to have the developer come over and look at my screen.
The slack integration tool makes it SO easy to quickly resolve issues with coworkers. Prior to the Slack integration/merge, you used to have to send an invite email to coworkers if they hadn't ever used screenhero. After they signed up, it automatically imported all of your Slack contacts as "buddies" which was very slick.

Cons

I think that deprecating the OS app and making Screenhero only available via slack was a bit of a miss. I used to be able to invite any person via email, regardless of whether they were part of my organization. Now I'm not sure how to do that.
If Slack is down, then Screenhero doesn't work.
I liked having the Screenhero app icon in the Mac OSX menu bar, this made for very easy access and efficiency.
Sometimes sharing screens when using dual or triple monitor setups doesn't work well.

Likelihood to Recommend

<ul><li>Pair development</li><li>Knowledge Shares</li><li>Bug-reporting and explanation</li><li>Audio/voice integration WITH video share</li><li>Makes gaming very fun</li><li>Copy/Paste works flawlessly from my computer to another screenhero users computer.</li><li>Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.</li><li>I can't think of any reason why Screenhero wouldn't be suited for any situation. I <i>would</i> say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.</li></ul>

Verified User

Analyst in Quality Assurance (501-1000 employees)

Vetted Review

3 years of experience

ScreenHero!

Rating: 9 out of 10

Incentivized

February 7, 2018

Use Cases and Deployment Scope

ScreenHero is used in addition to Slack to communicate with team members via video calling. We use this across all teams and the usage of ScreenHero has allowed for quick impromptu video calls to create more clarity on slack messages. The ability to share screens is very beneficial as well when assisting others through workflows or creating more visuals.

Pros

Screen sharing is game changing!
Easy to use while integrated with Slack.
Quick and reliable.

Cons

Sometimes there is too much buffering.
Wish you could schedule calls.
Wish you could record calls.

Likelihood to Recommend

ScreenHero is great for [starting] a regular Slack conversation and turning it into a full-blown video conference. It's been great for sharing on a more intimate level and making sure that everyone is on the same page. It's only a few clicks away from having a face to face interaction! Love it.

Taylor Hansen

Support Team Manager in Customer Service at Riskalyze (51-200 employees)

Vetted Review

3 years of experience

View profile

Screenhero - Great for what it offers

Rating: 5 out of 10

Incentivized

August 1, 2017

Use Cases and Deployment Scope

Screenhero was our go-to screen sharing service to connect with remote teammates revolving around product training, bug replication (especially with different browser behaviors - I'm looking at you Internet Explorer), and quick inter-team meetings. I primarily used it to connect with our engineering team to help demonstrate and replicate bugs I encountered while using our own product to help facilitate a speedier fix time.

Pros

EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.

Cons

Screenhero never felt very all-inclusive; it was only ever used by our team for screen sharing. Our team still needs an organized text communication platform (Slack), email (G suites), bug reporting, internal documentation reporting, and so on. We actually recently fully switched from using Screenhero to using Slack screen sharing services to reduce software friction.
There is a reason why services like Skype, gotomeeting, and join.me are more popular for screen sharing. They offer more integrations, higher functionality, enterprise services, links to invite callers from outside of your network, etc. Screenhero does one thing and really just does that one thing well. But, I do not believe it does that one thing well enough to cover the needs of a growing organization. We effectively hit a point as a company where Screenhero was not a longterm viable solution.

Likelihood to Recommend

Screenhero does screen sharing really well. But, that is all it does really well. There seems to me to be a struggle of business focus. Do you work like a sniper rifle and focus on doing one thing really well? Or do you work more like a bucket of water and splash across a large swath of services for your target audience and risk becoming a jack of all trades and a master of none? I appreciate that Screenhero's focus is to do screen sharing well.

Harrison Bond

Senior Support in Customer Service at Riskalyze (51-200 employees)

Vetted Review

1 year of experience

View profile

Screenhero has become it's own verb. "Wanna SH?"

Rating: 9 out of 10

Incentivized

April 24, 2017

Use Cases and Deployment Scope

It is used heavily in our engineering department, and used on a regular basis with other departments. Screenhero allows us to not only be able to screen share, but be able to pair the program without having to be in the same location. And because of the ease of use, it is actually used in the same office side by side at times that make it easier for both users to be able to work off the same screen and not have to be close in proximity.

Pros

Easy to establish a screen share with a user.
Easy to set up screen sharing with multiple users. Adding more than one user to the same screen share is pretty easy and great for code reviews.
The audio quality and screen sharing quality are solid.

Cons

There have been some periods of time where the multi-user screen share option is not available.
Recently there was a glitch where the app didn't end the call or establish the link well and it froze and kept calling the other user without them meaning to.
Wish there was a user search option. The scrolling can get tedious when there are a large number of users in your network to choose from.

Likelihood to Recommend

Great for one on one troubleshooting. When I need to see a usability issue or a bug, but the person describing it isn't a developer or doesn't know the feature very well, having the ability to be able to just ask them to show their screen and walk me through what is going on is HUGE. It is also great for helping or being helped with specific development situations where someone else can "drive" in respect to writing an element in the code that you are not familiar with. Cuts down on the time of saying, "No, go to the upper left, now three items down, or line 5439 of this file". It isn't the solution for conference calls or situations where you don't want to share the ability to operate on your computer or theirs. Yes, you can change those settings, but usually, I just want to leave that alone.

Isaiah Downing

UX Engineer in Engineering at Riskalyze (51-200 employees)

Vetted Review

2 years of experience

View profile

Best choice if you got into the circle

Rating: 10 out of 10

Incentivized

April 3, 2017

Use Cases and Deployment Scope

One case is my consulting company: I guided one of my fellow developers remotely. Another case was helping a software engineer student with his project (also remotely). Screenhero comes in handy in remote work/telecommuting situations. When someone is using only a conventional video chat application it can be lengthy and cumbersome to explain to the other end where to click and what to do exactly. With a tool like Screenhero you can take control of the inputs (mouse, keyboard) of the remote end, and while you are demonstrating you are performing the changes as well, drastically cutting down time.

Pros

Works on all platforms. I used it successfully on Windows and MacOSX as the remote end.
Easy to set up, the installation was seamless.
If you got an invitation before it was acquired by Slack you can have the account for free.

Cons

I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
Most probably it'll be monetized as an extra feature.
This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.

Likelihood to Recommend

The installation and usage was smooth on both ends. I'm giving 10 without knowing the pricing. Once pricing is published it may lower the score if it's not competitive with other solutions.

Csaba Toth

Software Engineer in Engineering at SportsBoard Mobile Player Assessment Solutions (1-10 employees)

Vetted Review

1 year of experience

View profile

Screenhero for problem solving

Rating: 10 out of 10

Incentivized

February 21, 2017

Use Cases and Deployment Scope

Screenhero is used primarily by the engineering and product team at our organization. The problem it addresses is that with remote engineers, and two separate offices, often times solving a problem in code and/or design requires collaboration between people that are not in the same office. Standard screensharing software and conference tools are great when presenting, but for problem solving, the addition of non-hosts being able to take control of the screen with a visible cursor is a life savor!

Pros

Screensharing with all participants being able to take control of the screen.
A visible mouse cursor for each participant helps keep everything clear and straightforward.
The call quality very clear.
Seems to be fairly light on bandwidth requirements.

Cons

With more than 3 people on a call, it can get confusing with that many cursors on screen.
Message system for groups not that intuitive.
Program a little buggy - requires app restart too often.

Likelihood to Recommend

Screenhero is perfect for engineering and product teams who either have remote staff or multiple offices. It's a great pairing to Slack, since the messaging function of Screenhero is lackluster, but slack calls are poor quality and there's no screensharing solution within Slack. Screenhero's ability to allow call participants to take over the cursor and use their own keyboard to control inputs makes it perfect for problem solving and diving into code between engineers, or for talking through product UX design.

Verified User

Manager in Product Management (51-200 employees)

Vetted Review

2 years of experience

Screenhero for the win!

Rating: 8 out of 10

Incentivized

November 21, 2016

Use Cases and Deployment Scope

I use Screenhero almost daily to perform pair programming sessions with my colleagues. Screenhero is being used within my team for the purpose of sharing coding sessions and also getting work done while collaborating together new ideas and programming techniques.

Pros

Screen and mouse/keyboard input sharing is the best I saw in any product in the market.
Voice call ability while screen sharing.
Very easy setup process. Only register an account and immediately start sharing sessions and working with your team.

Cons

Video calling is not available.
Mac version works well but I couldn't do a successful installation on a Linux machine.
When having multiple screens on your computer, and you switch focus from one to another during a screen-sharing session, the shared screen remains on the first screen. This made it hard to work on MacOS's multiple desktops.

Likelihood to Recommend

Screenhero is lightweight, easy to install, and achieves the main purpose of sharing screens and preforming sessions among different remote users where the all can use their own mouse/keyboard as if they are each working on their computers locally. Voice quality is reliable. However, the absence of having a video for all members of the sessions adds a layer of inconvenience sometimes, especially when the purpose of a screen-sharing sessions is to both work together and attend a meeting. In my team we compensate for the missing video by using Google Hangouts.

Verified User

Engineer in Research & Development (1-10 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Screenhero, my all-time favorite pair-development tool

Rating: 10 out of 10

Incentivized

March 19, 2018

Use Cases and Deployment Scope

Pros

Screenhero's tools makes pair development a breeze. Being able to share control of my screen and keyboard with another developer makes explaining code changes incredibly easy and efficient.
Audio/microphone speaking capabilities make screen sharing and workflow explanations so easy. It's almost easier to share a Screenhero session with a fellow developer sitting in the same room than it is to have the developer come over and look at my screen.
The slack integration tool makes it SO easy to quickly resolve issues with coworkers. Prior to the Slack integration/merge, you used to have to send an invite email to coworkers if they hadn't ever used screenhero. After they signed up, it automatically imported all of your Slack contacts as "buddies" which was very slick.

Cons

I think that deprecating the OS app and making Screenhero only available via slack was a bit of a miss. I used to be able to invite any person via email, regardless of whether they were part of my organization. Now I'm not sure how to do that.
If Slack is down, then Screenhero doesn't work.
I liked having the Screenhero app icon in the Mac OSX menu bar, this made for very easy access and efficiency.
Sometimes sharing screens when using dual or triple monitor setups doesn't work well.

Likelihood to Recommend

Verified User

Analyst in Quality Assurance (501-1000 employees)

Vetted Review

3 years of experience