TrustRadius Insights for Scratchpad are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Pipeline View: Users have praised the pipeline view feature of Scratchpad, with many stating that it provides excellent control and simplifies task management. Several reviewers have found this view to be reliable and fast, enhancing their ability to stay organized and track progress efficiently.
Integration with Salesforce: Many users appreciate the ability to link notes to Salesforce opportunities and contacts, as it allows them to easily update and organize their records. This feature has been described as helpful in saving time during back-to-back meetings by enabling quick searches within notes. Numerous reviewers have mentioned that Scratchpad updates Salesforce records quickly, providing better visibility into their pipeline and making it easier to create reports on prospects.
Note-taking and Collaboration: The notes section of Scratchpad has received positive feedback from several users who find it a valuable feature. It saves them time by allowing quick note searches during meetings, ensuring important information is always at hand. Additionally, users like the fact that they can take quick and easy notes on anything they need while also being able to share and collaborate on these notes with others.
Used when Salesforce lacks the functionality and flexibility. Works alongside Salesforce and means that we need to ensure that Salesforce hygiene is strong. The advantage of this means that we can use Scratchpad to build custom tables and lists and know the information is replicated in Salesforce and kept up to date. This is a big time saver and allows the team to focus on their day jobs
Pros
Flexibility
Functionality
Ease of use
Cons
Licence model
Bi-directional updates into Salesforce not allows working
Likelihood to Recommend
Does all the things you wish Salesforce could do
VU
Verified User
Employee in Customer Service (Computer Software company, 201-500 employees)
I use Scratchpad throughout my entire day as an Account Executive. I use it to take notes for all of my calls which can be linked to the SFDC opportunity and it auto-updates every time I make changes in SP. I also use it to update my SFDC pipeline. Their UI makes it easy to make mass edits and changes to SFDC fields without the extra clicks that Salesforce makes you go through. It's integrated into Chrome so every time I open a new tab it's Scratchpad which makes it really convenient to access. It has helped my productivity tremendously.
Pros
Salesforce pipeline updates
Note taking - linked to SFDC
Note taking linked to GCal events
Tasks management
Cons
More editing options for notes like font colors, better customization for lists (numbers, bullets, etc)
Show dependencies when updating SFDC Opps.
View my GCal events on the Scratchpad homepage
Ability to create tables in notes
Likelihood to Recommend
I think for what it's built for it's pretty near perfect. Don't expect this to be as sophisticated as a rev intelligence tool like Clari. Scratchpad is simply a productivity tool for sales reps who use Salesforce to take notes and update fields easily. Their UI is super intuitive to use and there was a very small learning curve. I gave it a 9 because there are areas for improvement, like more text/font customization options and creating tables in notes.
- Update opportunities in SECONDS vs minutes in SFDC - next steps, mutual action plans, pain, summary, etc. - Quickly view account summary/details from any tab in browser vs going into SFDC and waiting for pages to load - Account lists are easy and intuitive to build - quick + easy
Pros
FAST load times so there is no need to jump into SFDC (takes minutes to load)
Gives time back to my day so that I can focus on my main priorities
Keeps my opportunities organized
Cons
UI can be prettier - this is super minor
Dashboard integrations with Tableau / view would be sufficient
Likelihood to Recommend
- Well suited for quickly viewing account details: ownership, activity, contacts, etc, and updating your opportunities in seconds. No need to wait in SFDC for minutes. Build account lists easily to view install base. - Less suited for SDR and BDR roles also for Dashboard viewing (still requires going into SFDC because of our integration with other data platforms).
VU
Verified User
Contributor in Sales (Computer Software company, 501-1000 employees)
I and some others on my team use Scratchpad as a more convenient and quick way of interacting with our opportunities from Salesforce. I found that Salesforce lightning is actually very slow, and it seems that using Scratchpad is actually a much faster process. It's also a lot easier to customize and modify my reports, due to Scratchpad's interface just being so much more user-friendly.
Pros
Reviewing Accounts or Opportunities
Adding notes
Saving workflows for frequent Salesforce processes
Cons
I'd love to be able to do even more of what I do in Saleforce in Scratchpads interface.
It would be nice to be able to update fields that require a workflow in Salesforce via Scratchpad
Likelihood to Recommend
Frankly, if I can do something in Scratchpad instead of Salesforce, I prefer Scratchpad because it's faster, easier, simpler, with a much more readable and useable interface. Salesforce has been getting requests to allow font size modification for over a decade and hasn't even done that. That's what sent me looking for something like Scratchpad. I sort of view it as a much more user-friendly UI to layover SF. It's faster and less frustrating than SF for frequent daily activities. It's great for creating notes and tracking tasks at a basic level in a much more user friendly environment than Salesforce. But it interacts w/ SF, which is great!
Currently, I use an individual account for pipeline management and notes features every day. It is much easier to update and organise my opportunities in Scratchpad than doing it in Salesforce. It automatically updates relevant fields as well in Salesforce. The Scratchpad team is also amazingly fast at developing new features, which are making it even more effective day by day.
Pros
Scratchpad pipeline management and admin work easy
I enjoy easy call notes feature integrated to my calendar events
Quick integration with Salesforce
Plugin works flawlessly
Cons
I honestly can not think of any improvement point. The existing features work perfectly. More features like reports and dashboards could be nice to have.
Likelihood to Recommend
If you use Salesforce and manage a book of business, Scratchpad is great to use.
Internal sales force has bloated field structure, too many unnecessary ones
Reports for forecasting per salesperson can better
Scratchpad Use Case
Reporting of pipeline account by account, quarter on quarter with short notes detailing next steps
Taking notes during discovery calls and internal account planning meetings
Scheduling next step notes for each account
Pros
Pipeline view is excellent, gives great control and keeps things simple
Reliability and speed of app
Notes section is a great feature
Cons
Notes app can be more closely tied to pipeline
Outlook integration
Tagging features in the notes
Task function is a bit too hidden, I would like it to be more closely integrated to pipeline and notes
Likelihood to Recommend
Well Suited For those that don't need to muck around Salesforce too much and need a clean view of your opps and accounts and pipeline. Single source of truth for account interactions. Notes and Pipeline view harmonize well. No more separated notes in Word docs. Now whatever notes I take down on Scratchpad is reflected and saved in my Salesforce.
Most of our sales team (8 people) use Scratchpad on a daily basis. We generate our reports and mostly use the platform as a quicker way to prospect. We create that list of prospects set by filters and begin calling. Update the fields based on the outcome of the call or email.
Pros
Updating Salesforce records.
Easily create reports of prospects.
Get better visibility into your pipeline.
Cons
More robust reporting capabilities.
Integration with a VoIP tool.
Likelihood to Recommend
Scratchpad is just quicker and snappier than prospecting out of a Salesforce report. When I have a block on my calendar for prospecting or following up with potential customers, I want to rapid-fire calls. I take a lot of momentum out of that time when I have to click multiple links and wait for a page to load. Scratchpad is not well suited for more detailed reporting.
I use Scratchpad to quickly update accounts, contact, and most importantly opportunity details. It's a quick way to surface Salesforce data and edit almost all fields in line. The top things that we must update as AEs are the next steps, sales representative notes on the opportunity, close/launch dates, and steps in the sales process. I'm able to do all of this right in the Chrome browser without firing up Salesforce, and let's face it - the mass amounts of data take a while to load up and edit within the app itself.
Pros
Edit in line
Run quick reports on any Salesforce objects
Update forecast
Cons
Chatter functionality
Working with cases
Likelihood to Recommend
If you're an individual contributor or a full sales team, you'll want to use Scratchpad to be able to run quick forecasting reports and update your notes. Managers will thank you for it - notes and forecasts are easy to update so for the most part your data should be cleaner after using Scratchpad.
We use Scratchpad to quickly update Salesforce. I mostly use it to update my pipeline and have everything squared away before going into weekly forecasting. I also take all my notes in Scratchpad and organize them by client, quarter, category, etc. Lastly, I create reports and filter them down to get a better look at my account list.
Pros
Updating.
Organizing.
Cons
Deleting notes.
Being intuitive for users.
Likelihood to Recommend
Scratchpad is very useful for quota-carrying reps like myself. I've used Salesforce in multiple roles, and my current role has a more robust Salesforce, though it takes forever to load. I'll use the command-J feature while prospecting in the LinkedIn sales nav to quickly update things. The account lists would be helpful for BDR roles as well, as they have many accounts to filter through. As SDRs inbound lead reports are pretty straightforward and they don't have a pipeline to update, this may not be the best use case.
We use it for note-taking, task management, prospecting, pipeline management, and pipeline visibility. I personally use it every hour of the workday. It is incredibly efficient and beneficial for all salespeople across all industries and verticals. I personally will not work at another company that uses Salesforce without Scratchpad. It's that good. I never have to interface with SFDC b/c of Scratchpad.
Pros
Pipeline management.
Prospecting ease.
Note taking.
Task management.
Cons
Integration with other tools like Superhuman (email).
Auto task completion.
I can't think of anything else.
Likelihood to Recommend
Scratchpad is appropriate for SDR/BDR & AE's along with their management. It will allow managers to be able to track pipelines with ease, without having to use the clunkiness of SFDC. It can pull reports of anything imaginable. For AE's, they can easily use the platform to track anything they need to. For SDRs, they can convert leads simply as well.
VU
Verified User
Contributor in Sales (Computer Software company, 201-500 employees)