Hero really is a lifesaver!
Pros
- The customer service is fast and friendly, and there is always someone available to meet a need.
- The interface of the platform is very self-explanatory and user-friendly.
- Hero is always seeking feedback and making improvements based on user needs.
Cons
- There is still room for growth with the level of detail in the data reports.
- Students have regular issues in remembering passwords and accessing their accounts.
- They recently eliminated Homeroom, an online user community that rewarded us for participating. I got a lot of great ideas there, so this is unfortunate.
Return on Investment
- 85% reduction in tardiness.
- 50% reduction in detentions assigned.
- 60% reduction in suspension.
Other Software Used
PowerSchool Student Information System, Adobe Acrobat DC, Blackboard Learn


