SAP Sales Cloud Mining, Quarrying, and Oil and Gas Extraction Reviews & Insights

Score8.3 out of 10

243 Reviews and Ratings

Overview

Synthesised from 12 reviews | Last Published May 26, 2026

In TrustRadius reviews, SAP Sales Cloud is primarily used by organizations for comprehensive sales process management, from initial lead generation through to deal closure, centralizing customer information, and streamlining sales pipelines. Reviewers frequently leverage its capabilities to automate tasks and enhance customer relationship management. A significant strength noted by 5 of 12 reviewers is its effective lead and contact management, alongside an intuitive user interface and smooth integration with other SAP tools.

Emerging positives include its AI-driven insights and real-time data capabilities. However, reviewers frequently cited concerns regarding customer support response times, pricing, and the need for more diverse third-party integrations. Integration instability was also a recurring issue for 3 of 12 reviewers. Despite these areas for improvement, the platform generally contributes to increased sales and operational efficiencies, suggesting a positive overall sentiment when core functionalities are stable.

Pros

Effective lead and contact management capabilities
Intuitive user interface and overall ease of use
Streamlines sales processes from lead generation to quoting
Smooth integration with other SAP tools and external applications
Enhances customer understanding through immediate data access

Cons

Slow customer support response times and effectiveness
Higher pricing compared to alternatives
Limited third-party integrations and connectivity with some SAP systems
Mobile application functionality requires improvement
Integration instability and potential for duplicate data entry

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SAP Sales Cloud Reviews

4 Reviews

Mining, Quarrying, and Oil and Gas ExtractionMining & Metals1Oil & Energy3

SAP Sales Cloud works really well in international sales organizations with different business lines

Rating: 8 out of 10

Incentivized

October 24, 2023

Use Cases and Deployment Scope

We loved using SAP Sales Cloud because as the names states, it is a cloud solution. You can access it everywhere, anytime, within and outside the office. This was very important because the commercial teams are the primary users, and are often travelling, visiting clients and away from a desk. We used it to store prospect information, create customer profiles, manage the sales activities, publish reports on sales activities and sales funnel, but also connect to marketing campaigns and keep track of marketing activities and response. The scope was therefore a sales tool and customer database.

Pros

Seemless integration with marketing campaigns
Build customer profiles with their preferences and interactions
Keep track of leads and assign them to sales members

Cons

Making it easier to navigate the software, some other platforms are more userfriendly and have easier to navigate interfaces
Inclusion of artificial intelligence tools that can help provide information on leads or make suggestions for marketing campaigns
A lot of customization is required to fit the needs of your company, you need to setup the structure of forms and fields that you wish to keep track of or make mandatory

Likelihood to Recommend

They are great if you want to have a one-stop-shop for contact management, sales and prospect funnel, and combine this all with marketing campaigns. It is cloud hosted, which has benefits to the users, especially if you are a global organization where travel is frequent. You do need a strong support team that will help configure, manage, clean the content, and train the users.

Verified User

Analyst in Marketing (Oil & Energy company, 5001-10,000 employees)

Vetted Review

3 years of experience

"Simplifying Efficiency" SAP SALES CLOUD

Rating: 7 out of 10

Incentivized

October 20, 2023

Use Cases and Deployment Scope

We use SAP in our company for sales, operations, purchasing and accounting. We wanted to reduce customer dissatisfaction after the purchase of our products, avoid legal issues and get more sales with the same clients.SAP CRM is well suited to take care of an enterprise organizations ticketing and incident management system.

Pros

It works on a framework which is well versed and simplified.
Interaction center and Service modules helps customer/employee services effectively by identifying all the history and searching knowledge base.

Cons

Not enough support sites for SAP CRM 7. Hard to get answers to technical issues
Mobile and Reporting capabilities

Likelihood to Recommend

Our sales operations were revolutionised by the implementation of SAP Sales Cloud since it gave us a centralised platform for managing customer connections. We were able to combine client information from numerous sources into a single, complete database thanks to the software. We were able to learn a lot about our customers' interests, purchasing patterns, and interactions with our business thanks to this comprehensive understanding of who they were.

Verified User

Employee in Finance and Accounting (Mining & Metals company, 1001-5000 employees)

Vetted Review

5 years of experience

Multifunctional tool for marketing and customer service.

Rating: 8 out of 10

Incentivized

June 4, 2021

Use Cases and Deployment Scope

We use [SAP CRM] to simplify and improve the sales of our products and services, but we also use it to provide customer service and it is currently being implemented in two of our departments: Marketing and Support Center. The first commercial problem that is being solved with this tool is that now we can do our work in a faster and easier way since in the platform we can perform different tasks such as managing marketing sales to providing customer service without having to use several services separately.

Pros

It is very easy to create and view the reports we create within the platform, which is great as we can better analyze the data collected.
The mobile application is very good but somewhat limited in terms of functionality, but it is worth using it.
It is very easy to manage several emails and to be able to establish a pattern to give automated responses.

Cons

One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
It does not have integration with any type of social network.
The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.

Likelihood to Recommend

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.

Magly Jhonson

Project Management Specialist in Customer Service at Westinghouse Electric Company (Oil & Energy, 5001-10,000 employees)

Vetted Review

3 years of experience

View profile

Powerful and versatile, but not always easy to use

Rating: 7 out of 10

Incentivized

April 4, 2017

Use Cases and Deployment Scope

We use SAP in our company for sales, operations, purchasing and accounting. The SAP CRM portion of it we use to keep track of our sales activities and leads, and is used for quoting as well. It's used every day by salespeople, both inside and outside, sales managers and by those of us in sales support as well.

Pros

Integration with other functions and departments. Data can be transferred from one area to another easily.
It can be customized to fit the needs of the particular business.
Report production is useful.
Keeping track of customer interactions, ability to save and review detailed notes.

Cons

It is not terribly user friendly and the learning curve to learn how to use it can be steep.
The user interface could be more pleasant to look at.
Commands are not always clear or intuitive.

Likelihood to Recommend

SAP CRM is good for a company with heavy order fulfillment and tracking needs or one with high volumes of sales transactions. If a business has a large volume of customers, customer interactions and/or sales leads to track, SAP CRM can be very useful. SAP CRM is an especially good fit for B2B or manufacturing businesses. It is probably not as appropriate for a smaller business.

William Alvarez

Inside Sales Support Associate in Sales at Vinson Process Controls (Oil & Energy, 1001-5000 employees)

Vetted Review

10 years of experience

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