Our organization uses SAP Sales Cloud as our main tool to track all the commercial actions and customer interactions that could finish with a sale. In that way, Sales Cloud lets us know how the monthly sales should be close to the average of win sales opportunities and take action with opportunities we lose and why. For our Sales Department it's helpful to track and manage all the opportunities with activities they should do to close the sale.
Pros
Manage opportunity influencers like promotors and detractors.
Manage customers information.
360 customer view.
Sales forecast.
Manage sales lifecycle.
Cons
Mobile app too heavy and slow.
Mobile app user interface.
Improve web execution.
User friendly surveys.
Likelihood to Recommend
Implementation process including integration with other SAP solution may take time but at the end, it works well. Integration between Quotations and Sales Orders works well if you mantain sales price list updated or if the price is resolved by your ERP integrated with Sales Cloud. Other way, reports for managers to track their sales team are usefull to have a full view of what your team is working and how it's progressing. The Sales Target Planning in SAP Sales Cloud for our organization is difficult to track because we can not see real sales, just pronostics sales.
We use it in different divisions and all around the globe. Overall we use every part of Sales Cloud. We use it to optimize our Lead2Order process. We are focusing a lot on Integrations to S/4 atm.
Pros
Lead2Order Process
Groupware Integration
Connectivity Capability
Cons
Performance
Analytics
Target Management
GDPR Processes
Likelihood to Recommend
SAP Sales Cloud is very flexible in terms of integration. A lot of standard APIs are available. Its good for small and also for big companies. The implementation can happen very fast if you stick to the standard. In my opinion SAP Sales Cloud is lacking a little bit in the analytics part, because its gets often super complex.
DataHug is being used by around 80 people in our organisation - interfaced through our salesforce org It helps us to find out who we, as a business, know at each company we interact with and gives us warm introductions to new companies all the time.
Pros
Seamless integration with salesforce - critical component for our sales teams
insights into who we know at each company - warm leads are always better than cold calling!
it can assist in predicting our win chance on each opportunity - who would not want that!
Cons
It's predictive analytics rely on standard object connectivity only - whereas we use a custom object for influencers...
Likelihood to Recommend
Datahug helps us break new ground with new potential customers by providing warm leads. It also helps us track who we have good relationship with and where we need to improve. It does not take into account personal relationships (face to face meetings not recorded in Outlook) and assumes email contact builds a relationship - but then again, no system could ever do that!
