Based on 9 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 9 reviews | Last Published May 26, 2026
SAP Integration Suite functions as a central integration platform, primarily connecting diverse SAP and non-SAP applications across an organization's IT landscape. In TrustRadius reviews, users frequently deploy it for business-to-business (B2B) and Electronic Data Interchange (EDI) requirements, as well as internal application-to-application (A2A) needs, often integrating solutions like SAP SuccessFactors. Reviewers widely commend its extensive adapter and connectivity options, along with its native integration capabilities for SAP backend systems.
While some reviewers note its role in facilitating real-time integrations and achieving cost savings by consolidating middleware, others highlight areas for improvement. Concerns frequently arise regarding its cost and licensing model, cited by 4 out of 9 reviewers, and a desire for enhanced integration and connectivity options. Reviewers also point to a need for more robust enterprise-level features and improvements in the user interface. Overall, the suite is seen as a capable solution, particularly within SAP ecosystems, but with opportunities for refinement.
Pros
Extensive adapter and connectivity options for diverse systems (cloud and on-premise)
Simplified API management and building capabilities
Ease of use and management in its SaaS deployment model
Native integration with SAP backend systems like S/4HANA and ECC
Facilitates real-time integrations and process automation
Cons
Cost and licensing model are frequently cited as areas for improvement
Needs enhanced integration and connectivity options for broader interoperability
Lacks robust enterprise-level features such as detailed reporting dashboards and role concepts
User interface and usability could be improved, particularly for mapping and error reprocessing
Scalability and performance for very large data handling require attention
We use it in combination with the cloud identity services to get and post user information to some of the connected non SAP systems. We are a consulting company and providing managed services for our customers. Another use case is to connect the customer ITSM-systems with our one to gap the bridge between our and the customer ITSM-system so that there is no interruption in the whole process. The customer works in his system and our consultants work in our one.
SAP Integration Suite is great to connect all the different applications in my IT landscape and improves the visibility of those processes. By doing so it’s easier to monitor and support the current organization and make is future proof. We use it for HR and Finance integrations as well as Logistics. Orders coming from our multiple (!) shopify stores are integrated with S4 seemlessly. HR masterdata is synced with our payroll provider etc
Pros
Ease of use
Learning curve (& learning material)
Availability
Cons
Monitoring
Responsiveness
Likelihood to Recommend
VU
Verified User
Employee in Information Technology (1001-5000 employees)
To integrate our Non-sap legacy solutions with SAP S/4. Also to integrate SAP Solutions like Callidus with S/4 using SAP Integration Suite. Using to securely transfer files from our SAP system to banks or agents and brokers. Largely we have been using this for all integration requirements. Also for notifications and messaging.
Pros
Process chains can be defined in the integration suite for interfaces and the dependent tasks and notifications
Data mapping and some basic level of data transformation
Centralizing all communication using APIs with external network
Cons
Data Mapping and transformation are very basics. It requires additional tools
Its technical suite
The integration with non-SAP solutions
Likelihood to Recommend
When comparing with other messaging framework applications available in the market, its the best choice for handling the integration with most of the legacy system. IT does require some level of technical setting, configuration and development but is very developer friendly and can used for complex IT landscapes as a central solution for managing integration touchpoints
VU
Verified User
Consultant in Information Technology (1001-5000 employees)
Integration of ERP and CRM Systems: SAP Integration Suite is used to seamlessly integrate the company's SAP ERP system with its CRM platform. Automation of Order-to-Cash Process: The suite is configured to automate the order-to-cash process by integrating order processing, inventory management, and invoicing systems. Real-time Analytics and Reporting: SAP Integration Suite is leveraged to enable real-time analytics by integrating various data sources.
Pros
Broad Connectivity: SAP Integration Suite excels in connecting diverse systems, including SAP and non-SAP applications, databases, and third-party services.
Pre-built Integrations and Templates:The suite provides a library of pre-built integrations and templates for common business scenarios.
User-Friendly Design Tools:
API Management:
Cons
Complexity of Configuration:
Learning Curve for New Users:
Performance Optimization Tools:
More Out-of-the-Box Connectors:
Likelihood to Recommend
E-commerce Integration:Scenario: An e-commerce business utilizes SAP Integration Suite to integrate its online storefront with back-end systems. This includes connecting order processing, inventory management, and customer relationship systems to ensure a smooth and efficient order fulfillment process.Real-time Analytics and Reporting:Scenario: A retail organization utilizes SAP Integration Suite to enable real-time analytics by integrating data from multiple sources. This includes POS systems, online sales platforms, and customer feedback applications, providing timely insights for informed decision-making.
We use API Management of the SAP Integration Suite to expose web services externally as part of an open strategi. The product helps us expose and protect the API by using API policies. At the moment we are at a starting point, but later on we will scale up the use. In the future use we will use and activate more capabilities of the SAP Integration Suite to embrace more business needs
Pros
Protect API's
Uniform exposure
Cons
Better monitoring and overview of messages
Support for more adapter types
Certificate handling without using OSS
Better and more mature migrations tool from SAP PO to SAP Integration Suite
Likelihood to Recommend
The SAP Integration Suite is well suited for cloud to cloud scenarios. In our company we have a lot of on-premise to on-premise integrations, so here the we need some more support. Today we are mostly using SAP PO with XI adapters to ECC. Here it's difficult to find support and guidance in migrating these to SAP Integration Suite
VU
Verified User
Employee in Research & Development (1001-5000 employees)
