TrustRadius Insights for SAP Concur are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Seamless Integration: Users have praised the tool for its seamless integration of online booking functionality, making it easy to book travel accommodations and manage expenses efficiently. The convenience of booking flights, hotels, and other travel arrangements in one place has been highlighted as a key benefit by reviewers.
Expense Management Efficiency: Reviewers appreciate the tool's efficient expense management capabilities, including smooth expense report submission and receipt data storage features. Some users have mentioned how these features have helped them reduce unnecessary travel expenses and streamline the overall reporting process.
Notification Alerts: The notification alerts feature has been well-received by users for providing timely updates and reminders related to travel and expense tasks. Many users find these alerts helpful in staying on top of their travel plans and ensuring the timely submission of expense reports.
The product is used for travel bookings for employees. The company is a Energy Distribution company in a capital city. Around 2500 employees use this product.
Pros
Flight selection
Cons
Filtering options when looking for a flight
Changing filters mid reservation makes yoz fill out all the details from scratch
Likelihood to Recommend
Its very nice to have a inbuilt system in the HRM Module, but there are areas for improvement.
VU
Verified User
Consultant in Information Technology (1001-5000 employees)
SAP Concur has streamlined our travel and expense process immensely. The time it takes to complete expense reports has been reduced drastically thanks in large part to the ease of use of the product. SAP Concur has reduced confusion, frustration, and time spent on expense reports on a high level. I recommend this product completely.
Pros
Interface
maneuverability
record entry
Cons
While the interface has been improved greatly, there is always room for improvement regarding end user interaction.
Likelihood to Recommend
Document entry, approval time, and communication with approving managers has been improved
VU
Verified User
Administrator in Information Technology (1001-5000 employees)
Concur is used for all business related expense claim process at our organization. It handle all travel expenses , routine field worker expense, with embedded capability for searching the preferred vendor for travel related services.
Pros
Organize the expense very well
Easy user interface
Data support the expense management process
Cons
Expense receipt attachment is not very user intuitive
Likelihood to Recommend
Routine travel - well suited
VU
Verified User
Manager in Information Technology (5001-10,000 employees)
we use it to log expenses. this can be for milegae, overnights and per diem amounts. Professional fees are through payroll system. it is cloud based and accessed through our fiori launchpad which is enabled for single sign on. the product is in our company for 3 years and was implemented the same time as we upgraded to sap4hana
Pros
traceability of previous claims
ease to upload receipts
adding extra lines is easy
Cons
it is not user friendly when logging a trip
the amount of pages to add or why is not clear
the logic of moving between pages is not clear
Likelihood to Recommend
when i go on foreign trips it is not very clear or user friendly logging the trip and claiming what is appropriate or allowable in our company. when i do make it to the correct page it is easier to follow at that stage and adding tolls, per diems etc along with receipts is easy
I use it primarily for expense management and tracking, the main business problem is the need for an effective and efficient expense management system I use it for capturing and categorizing expenses, linking them to projects and clients The travel booking component, while available, is a supplementary feature in my case so I can not conveniently evaluate it.
Pros
Optical Character Recognition (OCR) for Receipt Processing
Expense Categorization
Mobile Capabilities
Cons
The overall process of linking expenses to projects and clients is a bit convoluted and could use some streamlining
The expense management workflows, could be further streamlined and simplified
When using the software on a computer there are too many options and fields, which can lead to confusion
The user interface may not be very nice
Likelihood to Recommend
Scenarios where the software is well-suited: Organizations with a mobile workforce or frequent travelers Companies with complex project and client structures the software may be less appropriate about: Small businesses or startups with simple expense tracking needs Companies with strict user interface or branding requirements
VU
Verified User
Project Manager in Information Technology (5001-10,000 employees)
