SAP Concur is used across the enterprise for all travel expense management.
Pros
Support user with getting overview of transactions
Support user with creating expense reports
Support finance department with getting statistics and reporting
Integrating with SAP ECC and credit card providers
Cons
Business does not want to use it as a travel booking system
Major issues with integration of employee data
Likelihood to Recommend
Travel expense management - SAP Concur does this to perfection. Businesses do not like the concept of using SAP Concur for booking management, which from an IT perspective, would make a lot of sense to use it for.
VU
Verified User
Consultant in Information Technology (Oil & Energy company, 5001-10,000 employees)
I use SAP Concur as an expense reporting tool to submit my own report and to approve other's reports for processing. The "problem" that this product addresses is submitting reports for expenses. I wouldnt classify expenses as a "problem" but more of a need, and this need can bi filled more effeciently by another app, or maybe by some clarificaitons from SAP to our accounting department. The scpoe of our use case is collecting expences to track spending and control outgoing payments.
Pros
Allows me to upload receipts
tracks expenses
communicates the status of submitted reports
Cons
getting rid of 2FA
allowing historical look ups for users not just admins
being more user friendly on mobile versions
Likelihood to Recommend
SAP does what you tell it to. So if it is reporting incorrectly, it is because you told it to report incorrectly. On the other hand, when I am going back through to look up some past expenses, I cannot do so. Once the report is "approved/ paid" it goes away for me and I need to request one of my employees to look up and send me what I am needing to reference.
Travel requests are triggered through Concur for necessary approvals .The entire expense report process, from creation to approval and reimbursement, is handled through Concur. It is very easy to use and very systematic, making the travel claim process very simple
Pros
The approval process is very systemic and is triggered as soon as the requests are created with timely email updates of the status of approval
It supports multiple currency exchange rates and supports both domestic and international travel claims and automatically applies the most up-to-date exchange rates
Cons
I feel there are a lot of unused menus, maybe a profile-based menu setup for users so that only essential menus are exposed to the end user, as some time can be saved in finding the right menu and options
Likelihood to Recommend
It's a very systematic way to set up travel claims and get necessary approvals and complete expense reports for travel. Also, the entire history of trips and amounts spent can be exported in report formats. Overall it's an organised travel application
VU
Verified User
Manager in Information Technology (Mining & Metals company, 1001-5000 employees)
One platform for all our expense related requirements. Our employees can easily submit their expenses using the templates to speed up their submission and save time. The application is easy to use and covers all default categories as standards however also gives opportunity to add new custom codes or categories. The mobile accessible further enhances usability for our users and integration with financial systems makes end to end experience smoother.
Pros
Default template for various types of expenses
Easy language and easy GUI
Flexible solution for expenses
User friendly
Cons
Integration with mobile communications to receive messages when expenses are submitted, approved
Possibilities to modify workflow or custom enhancements
Integration with Joule or AI agents to further enhance user experience
Likelihood to Recommend
SAP Concur is one of the best solutions in the market for all expenses related needs of large or small companies. It provides flexibility to integrate with ERP systems to ensure timely completion of end to end processes. Ensures the workflow is designed to meet the business requirements. Ensure compliance to regulations needs.
Travel expense management in more than 30 countries. Good feedback from end-users in regards of user experience. Rather easy and quick implementation to various countries.
Pros
Easy usage
Quick roll-outs
Likelihood to Recommend
I can recommend SAP Concur for a large multinational companies
VU
Verified User
Director in Information Technology (Mining & Metals company, 10,001+ employees)
We use SAP Concur to manage travel expenses and approvals. It allows us to upload receipts directly to the app so that when we do the expense reports the receipts are already there and are matched with the expenses.
Pros
Capturing of receipts
Matching expenses to charges
Workflow approvals
Likelihood to Recommend
SAP Concur is great for busy professionals who would like to capture expenses on the go so that they do not have to keep up with a paper receipt.
We use SAP Concur to capture employee expense reports, post the expenses in SAP and pay the employee reimbursements.
Pros
Concur captures the postings with correct coding.
Concur routes expenses for approval on a timely basis.
Concur travel booking services is very efficient.
Cons
The ability to handle approval substitutions can be improved. The only option is to let the manager escalate. However, there are times that it is necessary to expedite a payment.
Additional functionality to provide greater flight options can be looked into.
More timely reporting on issues.
Likelihood to Recommend
SAP Concur is well suited to book travel for the employee and provide the use of expense reporting functionality, specifically in the US it has been very effective.
VU
Verified User
Analyst in Information Technology (Oil & Energy company, 1001-5000 employees)
