A Great Option for Social Engagement
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
I have used SAP Cloud for Social Engagement within my company's Sourcing Department. We use Social Engagement to communicate with our e-commerce customers and vendors. We also use Social Engagement within our Sales Department to communicate with clients.
Pros
- Communicate across social media accounts (I.e. Facebook, Twitter & LinkedIn)
- Preexisting templates allow for efficient use of time when responding
- Access to real-time insight into key trends and topics
Cons
- Include more social network standard integrations
- Include more ready to use templates
- Add more metrics within reports being pulled
Likelihood to Recommend
My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
Vetted Review
1 year of experience