Salesforce Maps Reviews & Insights

I used the layers [on Salesforce Maps (formerly MapAnything)] to plot contacts for multiple clients on the map at once, which helped my team know which contact went with which client (by color), and be able to visit more contacts in a single day. In a highly dense city, it was possible to fulfill a day's visits within a 2 mile block.

[Salesforce Maps (formerly MapAnything) well suited for] situations where clients contacts need to be color-coded, or where multiple staff are working from the same map

Originally we wanted to use Maps for tracking and routing our service and sales team. After initial deployment, it quickly became clear that what we were showcased and sold differed greatly from what we received. We would have liked to visually see where our field team is at in almost real-time making it easy to swap calls, add calls to the right person and better judge load.

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.

Primarily used within sales/marketing - for us as a nonprofit, fundraising efforts. It allows us to see our donors on a map and especially helpful when planning trips to specific cities.

Great tool for a large organization. They are now very expensive among other competitors unfortunately but have great customer service and easy setup.