Software that makes life easy!
Use Cases and Deployment Scope
We use the application for raising and resolving tickets as part of incident management and also for production releases as part of the change management processes of the ITIL lifecycle. The users normally log in through a single sign-on option, and the tool is one of the default apps available for all users.
Pros
- Good interface
- Simple and concise
- User-friendly
Cons
- The change requests page could be better
- The process for the incident lifecycle could be a little simpler
- Search options could be improved a bit
Most Important Features
- Incident management
- Problem management
- Change management
Return on Investment
- Reduces time to resolve incidents
- Enables to get a good overview of the change
- Improves employee involvement and productivity
Alternatives Considered
ServiceNow IT Service Management
Other Software Used
Microsoft Teams, Zoom, Cloudflare