A great tool with a huge wide of options to explore
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
Currently we use Salesforce Einstein Bots under a live chat solution, to provide a self service option to the customer before sending him to speak with a customer service advisor
Pros
- Easily configured
- Allow code
- Integrates with Chat solution
Cons
- Allow bigger text messages
- Be more clear when using html
- Call other variables available in the org
Likelihood to Recommend
scenarios based on your experience where Salesforce Einstein Bots is well suited:
- self service options on chat developments
- N/A
Vetted Review
1 year of experience