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SaaSquatch

Score8.7 out of 10

7 Reviews and Ratings

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What is SaaSquatch?

SaaSquatch is a Marketing Rewards Platform that powers reward programs at every stage of the customer journey through Acquisition, Referral, Retention and Loyalty.

Presented as ideal for companies with 10,000+ customers, Unicorns, and Fortune 500 companies, SaaSquatch enables companies to grow their user base through referrals, increase customer lifetime value, and improve customer retention & loyalty. Their success team and platform provide users with a growing library of customizable, in-app incentive programs with best practice knowledge and support to be successful.

The vendor states that SaaSquatch can handle even the most advanced programs, and comes with enterprise-level security, tracking & analytics, engagement widgets, fraud detection, multi-language and multi-program support, and program coaching.

Categories & Use Cases

Media

Multichannel Campaign Management
Secure Rewards Management

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Reviews

What users are saying about SaaSquatch.
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One Stop Marketing Tool

Incentivized
Sitaraman Iyer
Account Executive in Finance and Accounting at F R Ratnagar & Co. Pvt Ltd (11-50 employees employees)

Use Cases and Deployment Scope

The major advantage of using SaaSquatch is the referral program and the cashback program. Easy usage of the tool helps us to approach a proper market with a good plan and pull the crowd at large. This helps in multi-level digital support and sales processes. Though or organisation is not that big then also it has helped to very much.

Pros

  • Better sales plan
  • Efficient Digital support base
  • Highly recommended referral programs

Cons

  • Difficult to customize as per requirement.
  • High price is a worrying factor.
  • Lack of help desk support in my experience.

Most Important Features

  • Timely Reports
  • Statistically representation of Data
  • Effective Plans

Return on Investment

  • The ROI took time to show its colours.
  • Better results shown in long run.
  • Tool is time specific reactor.

Alternatives Considered

Influitive and Emarsys

Other Software Used

HubSpot Marketing Hub, Mailchimp, Quora Ads

Best customer loyalty software if you are willing to spend a good $$$$$$

Incentivized
Megha Bansal
Marketing Operations Specialist in Marketing at Fractionalcmo (11-50 employees employees)

Use Cases and Deployment Scope

- Providing monthly rewards to employees.

- Incentivizing employees who complete specific certifications.

- Running one-to-one and multi-channel reward campaigns to attract people.

- Running reward program for vendors - Running Loyalty Programs for clients.

- Integrating with HubSpot and reporting on how the reward program is working.

- Also, helped in adding rewards to run personalized email campaigns.

Pros

  • Running referral campaigns
  • Rewards Management
  • Loyalty programs
  • Employee contribution incentives

Cons

  • Reporting can be improved.
  • Native Integrations only with high-level tools. Can improve by adding more tools.
  • limitations in terms of customizations

Most Important Features

  • Referral Program UI
  • SaaSquatch LifeCycle feature

Return on Investment

  • UI is simple and intuitive
  • Integrations with other tools like HubSpot, Marketo.
  • Costing is a bit too much w.r.t other tools in the market.

Alternatives Considered

Xoxoday Plum

Other Software Used

Xoxoday Plum, Rybbon

Easy referral and rewards program for B2C and B2B companies.

Incentivized
Verified User
Executive in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

We used SaaSquatch in our organization to find new marketing opportunities with other online businesses and manufacturers. The referral and reward program is nicely designed and allows us to connect with other companies and also gain referrals and rewards. We have found a need to find a way to provide a referral program to our customers and this is a great way to make that happen.

Pros

  • Easily works with our CRM
  • Campaign Management
  • Tracking of referrals and rewards

Cons

  • Pricing is a bit high.
  • There are a lot of other alternatives that do the same.
  • Fraud detection isn't as robust and confident as I would like it.

Most Important Features

  • Tracking
  • Referrals
  • Rewards

Return on Investment

  • Customer retention
  • New referral
  • Saves us time and money

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