SaaSquatch Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for SaaSquatch are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly and Easy to Set Up: Reviewers have consistently stated that SaaSquatch is very user-friendly and easy to set up. Numerous users have mentioned that the implementation process was smooth, without encountering any issues with the program.

Excellent Customer Support: Many users appreciated the exceptional customer support provided by SaaSquatch. They praised the helpfulness of the Customer Experience Team during implementation and beyond. Users also highlighted the constructive responses and overall dialogue from the customer success managers at SaaSquatch.

Efficient Referral Automation and Workflow Building: Users found the referral automation and workflow building in SaaSquatch to be easy and efficient. This feature allows them to effectively manage both internal and external referral payouts, ensuring a seamless experience for their customers.

Reviews

3 Reviews

Easy referral and rewards program for B2C and B2B companies.

Rating: 9 out of 10

Incentivized

June 26, 2022

Use Cases and Deployment Scope

We used SaaSquatch in our organization to find new marketing opportunities with other online businesses and manufacturers. The referral and reward program is nicely designed and allows us to connect with other companies and also gain referrals and rewards. We have found a need to find a way to provide a referral program to our customers and this is a great way to make that happen.

Pros

Easily works with our CRM
Campaign Management
Tracking of referrals and rewards

Cons

Pricing is a bit high.
There are a lot of other alternatives that do the same.
Fraud detection isn't as robust and confident as I would like it.

Likelihood to Recommend

I believe SaaSquatch is well suited for any company that wants to provide a referral and reward program to its customer and find new ways to market with other businesses. If you can find a plan that fits with a return I think this will work wonders for your operations.

Verified User

Executive in Corporate (51-200 employees)

Vetted Review

1 year of experience

One Stop Marketing Tool

Rating: 9 out of 10

Incentivized

June 16, 2022

Use Cases and Deployment Scope

The major advantage of using SaaSquatch is the referral program and the cashback program. Easy usage of the tool helps us to approach a proper market with a good plan and pull the crowd at large. This helps in multi-level digital support and sales processes. Though or organisation is not that big then also it has helped to very much.

Pros

Better sales plan
Efficient Digital support base
Highly recommended referral programs

Cons

Difficult to customize as per requirement.
High price is a worrying factor.
Lack of help desk support in my experience.

Likelihood to Recommend

When it comes to standing different in today's market it is necessary to have a strong Digital base. So SaaSquatch helps to do that. It becomes a reliable tool to support on Digital and sales front. The company has attained great results using this tool. Through pricing is an issue but it will be helpful in sharing the end results.

Sitaraman Iyer

Account Executive in Finance and Accounting at F R Ratnagar & Co. Pvt Ltd (11-50 employees)

Vetted Review

1 year of experience

Best customer loyalty software if you are willing to spend a good $$$$$$

Rating: 8 out of 10

Incentivized

June 16, 2022

Use Cases and Deployment Scope

- Providing monthly rewards to employees.

- Incentivizing employees who complete specific certifications.

- Running one-to-one and multi-channel reward campaigns to attract people.

- Running reward program for vendors - Running Loyalty Programs for clients.

- Integrating with HubSpot and reporting on how the reward program is working.

- Also, helped in adding rewards to run personalized email campaigns.

Pros

Running referral campaigns
Rewards Management
Loyalty programs
Employee contribution incentives

Cons

Reporting can be improved.
Native Integrations only with high-level tools. Can improve by adding more tools.
limitations in terms of customizations

Likelihood to Recommend

This scenario is true, especially for SAAS industries. Often times we focus on giving rewards and incentives to either employees or customers. But, we forget one another important segment of people i.e. the vendors/channel partners. Running channel incentive programs is a great way to increase sales of your software. Linking gift cards with X% of sales is a great way to keep partners motivated to sell your product more than your competitor's.

Megha Bansal

Marketing Operations Specialist in Marketing at Fractionalcmo (11-50 employees)

Vetted Review

1 year of experience

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