Pricey but Effective if Implemented Correctly
Use Cases and Deployment Scope
Ruby Virtual Receptionist Services were originally implemented to function as an answering service for our 2-lawyer law firm. It was used by both lawyers and it proved to be a comprehensive answering service. It allowed us to screen our calls and direct them appropriately. It also provided the "call out" service that allowed us to place requests for calls out to clients or potential new clients.
Pros
- Call-out request "personal assistant services."
- Ruby Receptionist app.
Cons
- Clarity in billing.
- Shortened hold times.
- Less transfer time from call to receptionist (between English and Spanish).
- Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
Likelihood to Recommend
Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
