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Riskified

Score8.9 out of 10

37 Reviews and Ratings

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What is Riskified?

Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.

Categories & Use Cases

Reviews

What users are saying about Riskified.
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Automated Complete Solution

Incentivized
Verified User
Employee in Corporate (1001-5000 employees employees)

Use Cases and Deployment Scope

Riskified reviews all credit card, Google Pay, and Apple Pay orders for fraud. They use a completely automated process to process the orders in real-time and guarantees all orders with certain chargeback codes. They have been essential in improving authorization rates, decreasing chargebacks, and allowing our operations team to focus on reporting. Their suite of tools allows for many features to track metrics and they are always innovating with new products and processes.

Pros

  • Reviews orders in real-time
  • Boosts authorizations without a lot of false positives
  • Provides clear metrics

Cons

  • There is a little room for improvement on some metrics

Return on Investment

  • The Return on Investment has been great
  • Reduced person hours used to monitor for fraud
  • improved reporting for chargebacks and revenue

The one stop shop for fraud services with a killer team.

Incentivized
Harrison GutierrezView profile
Sr Manager of SMB Operations in Product Management at Global-e (201-500 employees employees)

Use Cases and Deployment Scope

All of our consumer transactions go through Riskified. They take the risk of fraud, fraud rings, bad actors, and chargebacks off our hands, which is a huge effort considering we accept payments from all over the globe.

Pros

  • Customer Service: Our rep is very quick to respond to issues that come up and build custom workflows to support our business.
  • Admin UI: the actual Riskified admin Portal is great - the Insights provided help our CX team understands why a fraud decision was made and make it easy to pass along the info to our partners.
  • Fraud Check: The product is great at quickly identifying fraud to help avoid our company from taking on financial risk from fraud rings.

Cons

  • None - I have never had an issue with Riskified or the team that has supported out business!

Return on Investment

  • Avoided us from taking financial hits from several international fraud rings.

Alternatives Considered

Forter

Riskified - Take the RISK out and make sure your orders are VERIFIED!

Incentivized
David MalkaView profile
Chief Sales Officer in Sales at goTRG (1001-5000 employees employees)

Use Cases and Deployment Scope

Riskified is used as a tool to prevent chargebacks across our retail and wholesale channels such as Vipoutlet.com, TheStore.com, DirectLiquidation.com, and goWholesale.com. It has enabled us to focus on customer experience and service vs. having to deal with fraudulent transactions. As a result, our chargebacks have dropped by double digits after implementing Riskified and couldn't be more satisfied.

Pros

  • Prevent Fraud
  • Gives us Insights on every transactions
  • Protects us in the even of a chargeback
  • Gives us piece of mind running our eCommerce platforms

Cons

  • Option to reconsider a denial

Return on Investment

  • Great ROI

Alternatives Considered

Signifyd Commerce Protection Platform and Authorize.Net

Riskified User Review

Incentivized
Verified User
Analyst (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Riskified to prevent CNP fraud in online payments for hotel bookings and we also use it to prevent ATO

We have different business models and sometimes its difficult that one size fits to all

Now we are dealing with them to try to see if one of the products that they have can be adapted in their end to fit our business model in a better way

Pros

  • When we have required them help to provide support they are always been very supportive
  • The accounts managers are always great
  • They know the travel business well and this is a plus for us

Cons

  • be able to see more info in their website
  • a dashboard for disputed transactions

Return on Investment

  • They have provided the ROI that we estimated in the business case
  • They have increased the sales
  • They have decreased the chargeback numbers

Alternatives Considered

Forter

Other Software Used

Tableau Cloud, Tableau Desktop, Microsoft 365

Good Product, good service and great Team

Incentivized
Verified User
Manager in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Riskified to improve customer experience, secure credit card payments, and avoid the impact of chargebacks. We are using the chargeback guarantee, so we don't need to spend much time manually reviewing them. Riskified also disputes fraud chargebacks with banks for us in an efficient way. We only use it for non-PSD2 transactions.

Pros

  • Fraud prediction
  • Reduce friction
  • Improve acceptance rate

Cons

  • Customize dashboards and webapp
  • More help to integrate the product
  • more detailed reports about fraud events

Return on Investment

  • Zero Fraud Chargeback Cost during last FY
  • Increase in acceptance rate
  • We increased trading but didn´t need additional resources to manual review

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