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Riskified vs. Signifyd Commerce Protection Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Riskified

    Score8.9 out of 10
    Enterprise companies (1,001+ employees)
    Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits from a global merchant network, the platform identifies the individual behind each online interaction, helping merchants eliminate risk and uncertainty.N/A

    Signifyd Commerce Protection Platform

    Score10 out of 10
    N/AThe Signfyd Commerce Protection Platform is fraud protection software that aims to enable online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise in order to provide a financial guarantee against fraud on approved orders that later turn out to be fraudulent. This effectively shifts the liability for fraud away from retailers, allowing them to increase sales and open new markets while reducing risk.…N/A
    Pricing
    RiskifiedSignifyd Commerce Protection Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    RiskifiedSignifyd Commerce Protection Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    RiskifiedSignifyd Commerce Protection Platform
    Considered Both Products
    Riskified
    Chose Riskified
    I would say that the main difference between Riskified and Signifyd is the level of client service, which drives success in other aspects. We did not have a dedicated account manager with Signifyd, so there was no one to deal with issues. Signifyd's billing is also very messy, …
    Incentivized
    Chose Riskified
    Much more robust and offers better detection and protection.
    Incentivized
    Signifyd
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    19 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    18 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    19 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    15 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    15 Answers
    No answers on this topic
    User Ratings
    RiskifiedSignifyd Commerce Protection Platform
    Likelihood to Recommend
    8.1
    (19 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (18 ratings)
    -
    (0 ratings)
    User Testimonials
    RiskifiedSignifyd Commerce Protection Platform
    Likelihood to Recommend
    Riskified
    To prevent CNP fraud in travel industry I believe that Riskified is well suited To prevent ATO, if you have customers that they dont use credit cards and they pay by bank transfer I believe that is not well suited
    Incentivized
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    Signifyd
    I think Signifyd is well suited for any eCommerce store that delivers physical goods to an address. You will be protected if they approve the order and it turns out to be fraud, and you can take comfort knowing you won't ship any orders that are declined. It is not well suited for companies selling digital goods or services as they won't protect anything that's not physically shipped.
    Incentivized
    Read full review
    Pros
    Riskified
    • Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
    • Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
    • Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.
    Incentivized
    Read full review
    Signifyd
    • High approval rate.
    • Find the fraud.
    • Always responsive to escalations.
    Incentivized
    Read full review
    Cons
    Riskified
    • Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
    • Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
    • The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)
    Incentivized
    Read full review
    Signifyd
    • I am completely satisfied.
    Incentivized
    Read full review
    Support Rating
    Riskified
    One of the most impressive things about Riskified, that really sets them apart from their competitors, is their client service. We have a dedicated account manager who is highly knowledgeable about both Riskified and our business and is very easy to work with. Riskified has supported us as our business has grown and evolved.
    Incentivized
    Read full review
    Signifyd
    No answers on this topic
    Alternatives Considered
    Riskified
    We decided in favor of Riskified since cost/benefit wise was the best product. It is maybe less complete than its competitors, but you don't always need to be the "ultimate universal" solution to everything if you do your job well
    Incentivized
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    Signifyd
    We did an RFQ 3 years ago and the value proposition for Signifyd was the best. We have never looked back.
    Incentivized
    Read full review
    Return on Investment
    Riskified
    • Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
    • By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.
    Incentivized
    Read full review
    Signifyd
    • Positive ROI
    • No fear of being delisted.
    • I am able to sleep at night.
    Incentivized
    Read full review
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