Powerful call tracking and virtual PBX service
Pros
- Calltracking service. You can track sources of your calls (ads campaigns), also you can set up calls as goals in Google Analytics.
- Virtual PBX service. You can set up your own call center with voice menu for different schemes of routing calls.
- Works with your CRM. You can get all the info about your client from the CRM right before the call.
- Integrates with different services. You have ready integrations for Google Analytics and amoCRM.
- Rich API. You can build your custom solution with simple API.
- Productivity reports. You have all analytics about work of your managers and track their personal efficiency.
Cons
- Lacking of full support for end-to-end analytics.
- Price. It might be expensive for small companies with a not so huge amount of traffic.
Return on Investment
- We determined what are the sources of our leads, and which ads worked more effectively to provide them.
- Our company didn't need to buy a separate virtual PBX service.
- We completely eliminated the problem with missed calls.
Other Software Used
Google Analytics, amoCRM
