RingCX Reviews & Insights

Score9 out of 10

5 Reviews and Ratings

Overview

Synthesised from 5 reviews | Last Published April 23, 2026

This product assessment of RingCX is based on a synthesis of 5 recent reviews, focusing on overall satisfaction, use cases, and areas of strength. RingCX is primarily used within customer service departments, as noted by 3 of 5 reviewers, to enhance customer support workflows. A key value proposition appears to be its integration capabilities, particularly with CRM systems like Salesforce, and its ability to provide more control and customization compared to prior VOIP solutions. Reviewers also positively highlighted the platform's reporting and analytics capabilities, with 2 of 5 reviewers specifically mentioning detailed and customizable reporting features. Call queue functionality is another strength, with 2 of 5 reviewers appreciating the flexibility in call routing options.

Pros

CRM Integration: Facilitates smoother workflows by integrating with systems like Salesforce.
Reporting and Analytics: Offers detailed and customizable reporting features.
Call Queue Management: Provides flexible call routing options for efficient workload distribution.

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RingCX Reviews

7 Reviews

RingCX

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Contact Center we utilize phone, text, and chat.

Pros

Set-up was well structured, and programmers made adjustments for items we requested
conversion was quick and easy
Sales team worked with us to get to pricing we had budgeted for

Cons

Tech support

Likelihood to Recommend

Sales and programmers were easy to work with

Verified User

Vice-President in Customer Service (11-50 employees)

Vetted Review

BBMS Review of RingCX

Rating: 10 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

We use RingCX in our customer service centre to manage incoming calls and emails, record calls, provide volume metrics and to coach and have an environment of continuous learning and improvement when it comes to servicing and supporting our customers.

Pros

Call flow management/routing
Reporting
Call recording/logging

Cons

Email management was difficult to get running as smoothly as we'd like

Likelihood to Recommend

This is a fantastic call maangement system, in particular for call centre management

Erin Leaman

VP Finance in Finance and Accounting at Best Buy Medical Supplies Inc (51-200 employees)

Vetted Review

RingCentrals RingCx performs.

Rating: 8 out of 10

Incentivized

April 24, 2025

Use Cases and Deployment Scope

We needed a program for our Customer Service department as our previous vendor was leaving the business.

Pros

IVR construction.
Set up of accounts are clear cut.
Integration with our current tech ecosystem.

Cons

We've had instances where items that we insisted on was not fulfilled.
We wanted more detailed reports for our matrixes.
Very sensitive to our virtual environments.

Likelihood to Recommend

RingCx was easy to set up, but we didn't get much assistance in understanding our system, should we want to make changes.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

1 year of experience

For a reliable VOIP solution with seamless mobile app functionality and Salesforce integration, choose RingCX.

Rating: 9 out of 10

Incentivized

November 27, 2024

Use Cases and Deployment Scope

Prior to RingCX, we had issues with our VOIP just not having any control/customization or really any visibility. When we signed up for RingCX, what we needed was something that was integrated with our CRM (Salesforce), had easy logging and tracking, and had a mobile app that could be used for when we're on-call, away from our desk phones, etc. RingCX had it all (and more).

Pros

Tracking
CRM Integration
User-Friendly Mobile App
Call queues for things like on-call/weekend support
Easy CRM logging

Cons

When I put my Mac in Do Not Disturb, it would be nice if RingCX could also go into DND via the desktop app. Unless I turn off the call queue, it'll ring even in DND.
Better calendar integrations and the ability to turn off the call queue accordingly. If I am in a meeting I don't want my phone to ring. Currently, we have to make sure we turn off our call queue manually before each call. Not a huge deal, but would be nice to have better calendar integrations (at least with G-Suite.)
More online tools and resources. The issues above may already have a solution, but I don't know where to find it and I've looked.

Likelihood to Recommend

RingCX solved a lot of problems we had as an organization. Being able to have easy tracking, easily managing call queues, setting up call rotations, and more is really awesome. The app is also very user friendly and we all appreciate how great the integration with Salesforce. If I had to make any complaint, or note where they could improve is turning off the call queue via a better calendar integration (Eg: if I am in a meeting automatically turning off call queues). We mainly use RingCX for troubleshooting/support calls and it's so easy to log and track (for accountability) in Salesforce.

Richard Charette

Customer Success Manager in Customer Service at Idle Smart (11-50 employees)

Vetted Review

2 years of experience

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RingCX

Rating: 9 out of 10

Incentivized

November 27, 2024

Use Cases and Deployment Scope

We are a long term care pharmacy and RingCX allows us to queue phone calls for each of our departments. The automated attendant allows for the callers to route themselves to the appropriate department. Then RingCX will allow for the call to hit a queue and be able to assign calls based on a variety of factors.

Pros

Reporting. The analytics and reporting is very detailed and customizable.
Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments.
Retrieving recorded calls!

Cons

Some of the reporting could be more indepth but for the most part it's spot on!

Likelihood to Recommend

RingCX can be well suited for any environment. It's call center focused but it can also be used in a non-call center setting.

Beth Pelphrey

Data Entry Manager at United Scripts (51-200 employees)

Vetted Review

1 year of experience

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Dimelo provides a socially engaging tool for your socially adept customers

Rating: 8 out of 10

Incentivized

January 14, 2020

Use Cases and Deployment Scope

We use Dimelo to manage the social media interaction for a client of ours. We are an outsourcing organisation and provide services for our clients, social media management being one such service.

Pros

Very simple to use
Broad range of social media channel access

Cons

Social media listening over and above management
Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

Likelihood to Recommend

We use Dimelo for managing across multiple channels for single clients, which it is really good at.

We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Verified User

Strategist in Sales (1001-5000 employees)

Vetted Review

2 years of experience

Solutions to customers instantly

Rating: 9 out of 10

October 16, 2018

Use Cases and Deployment Scope

This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.

Pros

Being able to unify all the messages we receive daily is easier.
It helps reduce time when giving answers and solutions to problems that arise.
Its interface is very simple and easy to understand.
You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM

Cons

For some users it can be a bit complicated and cumbersome.
It would be good to have a good user manual step by step to make it easier.
Without an internet connection it does not work.

Likelihood to Recommend

It adapts very well for companies that are dedicated to serving their customers on a daily basis through support, solutions, or information. You can categorize messages and thus be able to assign each user depending on their abilities and needs. This allows you to monitor the results and thus be able to keep statistics of your progress in terms of the attention of users.

luar lamas

Analista in Professional Services at Yulio International Corp (51-200 employees)

Vetted Review

2 years of experience

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For a reliable VOIP solution with seamless mobile app functionality and Salesforce integration, choose RingCX.

Rating: 9 out of 10

Incentivized

November 27, 2024

Use Cases and Deployment Scope

Pros

Tracking
CRM Integration
User-Friendly Mobile App
Call queues for things like on-call/weekend support
Easy CRM logging

Cons

When I put my Mac in Do Not Disturb, it would be nice if RingCX could also go into DND via the desktop app. Unless I turn off the call queue, it'll ring even in DND.
Better calendar integrations and the ability to turn off the call queue accordingly. If I am in a meeting I don't want my phone to ring. Currently, we have to make sure we turn off our call queue manually before each call. Not a huge deal, but would be nice to have better calendar integrations (at least with G-Suite.)
More online tools and resources. The issues above may already have a solution, but I don't know where to find it and I've looked.

Likelihood to Recommend

Richard Charette

Customer Success Manager in Customer Service at Idle Smart (11-50 employees)

Vetted Review

2 years of experience

View profile