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RingCentral Video

Score7 out of 10

27 Reviews and Ratings

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What is RingCentral Video?

RingCentral Video is a video conferencing solution ideal for remote teams and businesses. It includes screen sharing, group messaging, HD quality voice and video, and one-click video meetings.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features RingCentral Video has to offer, as determined by TrustRadius' reviewers.
Based on 27 ratings of RingCentral Video's features
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Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.5

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.3

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 8.3

Areas for Improvement

  • Record meetings / events

    Meetings and webinars can be recorded for playback.

    Category average: 8.3

  • Calendar integration

    Scheduling capabilities integrate with users’ Calendars.

    Category average: 8.4

  • Mobile support

    Attendees can access meetings/webinars from mobile devices.

    Category average: 8

Reviews

What users are saying about RingCentral Video.
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Thumbs Up to RingCentral Video

Verified User
Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use the RingCentral Video product not only to collaborate with internal and external customers, but we also use it to communicate with injured workers / providers on home modifications as well as onboarding / training for our remote employees.

Pros

  • Communicate
  • Platform Uptime
  • Innovate

Cons

  • Provide detailed training on products and services
  • Assist when working with 3rd party vendors
  • Bring solutions to me, not the other way around

Return on Investment

  • Hard to attach an ROI as RingCentral Video is in current competition throughout our organization with Microsoft Teams. For those who have been using RingCentral Video since we first began using them, they find the product well received by their external clients/customers.

Usability

Alternatives Considered

Vonage Business Communications

Other Software Used

NiCE CXone Mpower, Microsoft Teams

RingCentral Video - A Strong Addition to a Strong Tool

Incentivized
Verified User
Manager in Sales (51-200 employees employees)

Use Cases and Deployment Scope

RingCentral is the all in one communications platform, and RingCentral Video just adds another feature to take Zoom and Teams off the table. It solves our ability to speak with customers "face to face" in this ever changing, remote work environment. Bundling everything they offer makes the most sense business wise.

Pros

  • Allow face to face meetings with customers
  • Easy to learn interface
  • Allows packaging with their other products

Cons

  • Differentiate more between RingCentral Video and Zoom/Teams

Return on Investment

  • There is a positive impact on ROI when bundling your communications through RingCentral
  • Allowed for more trust to be built when face to face
  • Less expensive than Zoom

Usability

Alternatives Considered

Microsoft Teams and Zoom Rooms

Help let RingCentral take your business to the next level!

Incentivized
Verified User
Executive in Sales (11-50 employees employees)

Use Cases and Deployment Scope

We use RingCentral Video to connect with potential clients and discuss the products we sell. We run an international company and it is hard to meet all clients in person, so RingCentral Video allows us to speak with them and make a stronger connection. The quality of the calls is great and reliable.

Pros

  • Clear Calls
  • Call reliability and no drops
  • Can call people worldwide

Cons

  • Pricing
  • Ease of use

Return on Investment

  • Increased connection rates
  • Increased sales with better calls
  • Helped us to have more people on calls

Usability

Alternatives Considered

Google Meet

Other Software Used

Google Meet, Webex Calling, Microsoft Teams

Make meetings easy.

Incentivized
Dawn Burzawa
Project Engineer in Engineering at Payne Crest Electric (201-500 employees employees)

Use Cases and Deployment Scope

RingCentral Video is used for meetings in my company, the problem this helps with is the fact that our headquarters are in Missouri. We also have 4 different locations that staff work at in the area of the job I am on. So RingCentral Video helps with keeping all of us connected and coordinate our day to day business.

Pros

  • People from all over can coordinate together for jobs.
  • Very clear pictures and sound.
  • Very few glitches when conducting meetings.

Cons

  • The mute button for people who don't.

Return on Investment

  • Positive, especially during Covid when no one was in person.
  • When the country shut down it saved the businesses.

Alternatives Considered

BlueJeans Meetings

Usability

Honest and Straight Forward Appraisal with Comparisons

Incentivized
Dave BevingtonView profile
Director of Automation in Information Technology at DRI Inc (51-200 employees employees)

Use Cases and Deployment Scope

Obviously, we use RingCentral for our virtual meetings. We are using it for interviews, clients meetings, internal meetings, and happy hours. Meeting virtually does a substantial amount to solve our problem of not being in the office or being able to be in front of customers regularly. We still meet with clients who use TEAMS, ZOOM, etc... so we are seeing all the platforms and Ringcentral actually works pretty well. There are a few bugs that never seem to get fixed, but once you work around a few things, it's easy to use and idiot-proof. The biggest PROs are it's easy to use and is pretty reliable. The cons are the apps are clunky and not well designed. We get a lot of external people asking us to use their virtual meeting platform of choice because they "don't want to register". Even though you don't have to register to use RingCentral, that isn't super obvious [on] the login page. And my biggest con is the format RingCentral uses on the Outlook invite is analog and 5 thousand letters long. All in all, it's all about the product though, and it is a good product for the price.

Pros

  • connection quality is good
  • idiot proof and easy to use
  • web based and dont have to setup profile (guests)

Cons

  • RingCentral has changed/updated their apps an annoying amount

Return on Investment

  • It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors

Alternatives Considered

Zoom, Microsoft Teams and Google Meet

Other Software Used

Microsoft Teams, Google Meet, Zoom