RingCentral Video

Score7 out of 10

27 Reviews and Ratings

Community insights

TrustRadius Insights for RingCentral Video are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have found the platform easy to navigate and onboard, making it simple for new users to get started quickly. The intuitive user interface was well-received by reviewers, who appreciated its straightforward design and user-friendly features.

Remote Collaboration: Users valued the ability to coordinate with individuals from different locations seamlessly for work purposes, emphasizing the platform's effectiveness in facilitating remote collaboration and enhancing teamwork across distances.

Audio Quality: Many users consistently praised the platform for providing excellent audio quality during meetings, noting clear sound transmission and minimal disruptions. Participants particularly enjoyed high-quality audio performance when using a stable internet connection, contributing to productive communication experiences.

Reviews

11 Reviews

Help let RingCentral take your business to the next level!

Rating: 8 out of 10

Incentivized

January 14, 2025

Use Cases and Deployment Scope

We use RingCentral Video to connect with potential clients and discuss the products we sell. We run an international company and it is hard to meet all clients in person, so RingCentral Video allows us to speak with them and make a stronger connection. The quality of the calls is great and reliable.

Pros

Clear Calls
Call reliability and no drops
Can call people worldwide

Cons

Pricing
Ease of use

Likelihood to Recommend

For a phone service, RingCentral is one of the top options available on the market and one I would highly recommend to other organizations if you have a budget. Getting your contacts set up can be tricky, but once you have onboarded everything, it is a great product to use daily.

Verified User

Executive in Sales (11-50 employees)

Vetted Review

8 years of experience

RingCentral for a Small Firm

Rating: 6 out of 10

Incentivized

February 28, 2022

Use Cases and Deployment Scope

RingCentral is one of several video comms solutions we use at my 3 lawyer criminal defense and personal injury firm. We are called on to meet with clients on pretty much every platform out there, so RingCentral was always going to be a part of that. We use RingCentral for telephony and fax, so the video was an easy addition. It is not our primary, but it is necessary.

Pros

Easy to use
Easy to onboard
Industry staple

Cons

Could use more broad acceptance.
All RingCentral Apps are GUI are clunky
The costs would be nice to see reduced.

Likelihood to Recommend

RingCentral is very good if you are a RingCentral office, as it is rare than most video comms services and less well known but it works very well when you have inbound comms. We prefer other video services for most video meetings, but it is nice to have Ring Central as a backup.

Verified User

Partner in Legal (1-10 employees)

Vetted Review

2 years of experience

Make meetings easy.

Rating: 10 out of 10

Incentivized

February 18, 2022

Use Cases and Deployment Scope

RingCentral Video is used for meetings in my company, the problem this helps with is the fact that our headquarters are in Missouri. We also have 4 different locations that staff work at in the area of the job I am on. So RingCentral Video helps with keeping all of us connected and coordinate our day to day business.

Pros

People from all over can coordinate together for jobs.
Very clear pictures and sound.
Very few glitches when conducting meetings.

Cons

The mute button for people who don't.

Likelihood to Recommend

I haven't found a scenario where RingCentral Video wasn't suited for the job at hand.

Dawn Burzawa

Project Engineer in Engineering at Payne Crest Electric (201-500 employees)

Vetted Review

2 years of experience

RingCentral review by tech pro

Rating: 7 out of 10

Incentivized

February 17, 2022

Use Cases and Deployment Scope

We shifted to this during the pandemic for our monthly board and committee meetings. It complements the RingCentral phone system well and does not cost very much for use to use which is very important for a non-profit like Job Point.

Pros

Easy to use.
Great video quality.
Good sound quality.

Cons

Add polling functionality.
Add break-out rooms.
Add custom backgrounds.

Likelihood to Recommend

It is great for organizations that need decent functionality at a fair price or who don’t already have an integrated solution for unified communications.

Gary Lee

Board Member in Information Technology at Job Point (51-200 employees)

Vetted Review

2 years of experience

View profile

A great tool for video conference that every business should have

Rating: 9 out of 10

Incentivized

February 17, 2022

Use Cases and Deployment Scope

We use RingCentral Video as the main conference tool to communicate within the organization as well as to communicate with our potential customers. It is a very simple, easy-to-use platform that allows to schedule calls, record calls, and conduct webinars. It even allows a user to join the call using a web browser.

Pros

One click solution to conduct video calls and conferences.
Intuitive UI and great app to view call recordings, run reports and analyse call data.
Easy to set up and adopt quickly.

Cons

Sometimes, RingCentral Video does not allow users to join a call without the desktop/mobile app.
Call recording data is limited to past six months only.
The new desktop has some glitches.

Likelihood to Recommend

Ring Central is best suited if you're from an enterprise organization.

Their pricing is flexible.
The platform is easy to set up and launch, so no onboarding delay time or user adoption issues.
The desktop app makes it very convenient to use.
It syncs with your calendar seamlessly. They even have a google calendar add-on.

Madhu Puranik

Manager - Revenue Ops & Analytics in Sales at Azuga, Inc. (201-500 employees)

Vetted Review

3 years of experience

View profile

Honest and Straight Forward Appraisal with Comparisons

Rating: 8 out of 10

Incentivized

January 11, 2022

Use Cases and Deployment Scope

Obviously, we use RingCentral for our virtual meetings. We are using it for interviews, clients meetings, internal meetings, and happy hours. Meeting virtually does a substantial amount to solve our problem of not being in the office or being able to be in front of customers regularly. We still meet with clients who use TEAMS, ZOOM, etc... so we are seeing all the platforms and Ringcentral actually works pretty well. There are a few bugs that never seem to get fixed, but once you work around a few things, it's easy to use and idiot-proof. The biggest PROs are it's easy to use and is pretty reliable. The cons are the apps are clunky and not well designed. We get a lot of external people asking us to use their virtual meeting platform of choice because they "don't want to register". Even though you don't have to register to use RingCentral, that isn't super obvious [on] the login page. And my biggest con is the format RingCentral uses on the Outlook invite is analog and 5 thousand letters long. All in all, it's all about the product though, and it is a good product for the price.

Pros

connection quality is good
idiot proof and easy to use
web based and dont have to setup profile (guests)

Cons

RingCentral has changed/updated their apps an annoying amount

Likelihood to Recommend

I think RingCentral Video [is easier] to use than a lot of other platforms. If you are communicating externally the majority of the time I don't think there are a ton of differentiators unless you are looking for features beyond the video chat. For us, we use the call system which is just okay. At the end of the day, we like the video chat quality and price as they [use a similar platform as zoom].

Dave Bevington

Director of Automation in Information Technology at DRI Inc (51-200 employees)

Vetted Review

4 years of experience

View profile

Complete Video Meetings Software

Rating: 9 out of 10

Incentivized

June 1, 2021

Use Cases and Deployment Scope

We evaluated RingCentral Video among others such as RingCentral Meetings, Microsoft Teams, Google Duo, Zoom, WebEx and others. Although RingCentral Video was the easiest to use and also gave comprehensive performance reports, it did not make the cut because of the teams functionality

Pros

Performance Reports
Quick meeting startup
Integration with Google Calendar
Integration with Outlook Calendar
Meeting recording and editing features

Cons

Contact Management

Likelihood to Recommend

RingCentral Video is a great neat platform for quick video meetings that are easy to record and edit. I like that you can delegate moderator functions easily and quickly. Desktop sharing is great for collaboration and even troubleshooting. RingCentral Video is also great for recording instructional videos for educational and instructional purposes.

Shahab Razak

Senior Network Architect in Information Technology at Finastra (5001-10,000 employees)

Vetted Review

1 year of experience

View profile

Easy to use and very reliable!

Rating: 10 out of 10

Incentivized

May 31, 2021

Use Cases and Deployment Scope

RingCentral is currently being used to communicate with the client, we set meetings and have long conversations using screen sharing, usually without video but with it sometimes. Now, in the work at home part of our life, it is very important to maintain fluent and reliable communication, and RingCentral allows us to do that.

Pros

Audio quality is always good if we have good internet.
Sharing the screen is easy and simple for every user.
Reliability, as all the conference software we need to make sure it's there whenever we need it.

Cons

The software might be a bit heavy at first glance, it's worth it though.
Many people are still using other platforms like Zoom, therefore, you may need to wait for them to download the software or answer set-up questions in the first meeting (more advertising from the company would help here as well).

Likelihood to Recommend

Whenever you want to have a quick conference with a coworker, share screens and draw on boards, RingCentral is good. If the person already has it installed, that is a plus.

Verified User

Employee in Customer Service (1001-5000 employees)

Vetted Review

2 years of experience

If you are looking at RingCentral Video, be sure to look elsewhere too.

Rating: 5 out of 10

Incentivized

April 19, 2021

Use Cases and Deployment Scope

We use RingCentral Video across the organization, for both internal meetings (between department members and with other departments in the same organization) and external meetings (with customers and suppliers). Having a virtual meeting tool has become critical during these times of the Covid-19 pandemic. Indeed, as people have become more used to virtual meetings and online collaboration, the workplace has also changed perhaps permanently as this sort of software becomes the norm.

Pros

Similar interface to RingCentral Meetings
Customer service is responsive and friendly
Good integration with O365

Cons

Only a rudimentary add-in for Outlook if using on-prem Exchange
Bugs in screen sharing that include an "application was minimized" error and the inability to share audio from a pre-recorded video
No simple way to join a RingCentral Video from the phone app without typing in the exact meeting ID, which can be tedious.

Likelihood to Recommend

I would recommend RingCentral Video if a user or company is currently using RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend RingCentral Video if they are using MS Exchange on-prem. RingCentral Video is not as good as RingCentral Meetings, at present. It's also not as good as other meeting software, such as Cisco Webex.

Verified User

Supervisor in Information Technology (51-200 employees)

Vetted Review

1 year of experience