RingCentral Contact Center Reviews & Insights

Score8.1 out of 10

86 Reviews and Ratings

Community insights

TrustRadius Insights for RingCentral Contact Center are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Integration Capabilities: Reviewers found the integration capabilities impressive, allowing their IT teams to create custom dashboards and seamlessly integrate call data into other systems.

Ease of Use: Several users have emphasized the ease of use in both office and remote work settings, appreciating how adaptable RingCentral Contact Center is to different working environments.

Group Communication: Users value the creation of teams for group communication and find the retention of files in messages convenient.

Efficiency Features: The convenience of voicemail transcriptions for quick review and forwarding enhances message management efficiency.

Reviews

26 Reviews

RingCentral - Great For Sales Team with Large Territories

Rating: 9 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

RingCentral is an incredible tool to have a phone line, or multiple phone lines, set up across your sales team via your phone/computer. I use it to make calls and to receive calls from customers all over the United States, and it does an incredible job of keeping everything together.

Pros

Allows multiple area codes
Allows calls to be routed properly
Can also use text messaging

Cons

Price could be a little bit lower
A few out of the box options
Keep up great customer service

Likelihood to Recommend

RingCentral is great for many, many uses. However, the best use is when you have a sales rep with multiple states to cover, and you can customize their area code to guarantee an increase in pick-ups by adjusting area codes. If a rep has one area code, might as well use their cell phone.

Verified User

Manager in Sales (51-200 employees)

Vetted Review

1 year of experience

Great Product

Rating: 9 out of 10

Incentivized

April 17, 2025

Use Cases and Deployment Scope

I like how everything is centralized. We can make calls to our team and even chat with our team from one app. I also like not having to purchase equipment and all employees can use an app from their cell phones. This decreases costs to the Agency.

Pros

user interface
support
call quality
reliability

Cons

it is a bit more expensive than some alternatives.
sometimes we have issues with ee's internet signal which affects call quality.

Likelihood to Recommend

Ring Central is the best VoIP out there. Integration and support have been the best. Much better than our first experience with a competitor.

Brannon Johnston

Accounting Director in Finance and Accounting at Snellings Walters Insurance Agency (51-200 employees)

Vetted Review

2 years of experience

RingCentral Contact Center Review

Rating: 10 out of 10

Incentivized

October 2, 2024

Use Cases and Deployment Scope

RingCentral Contact Center, internal communications via call and chat. Recently bought out by Belmar Pharma (looking to expand RC use). Really have very minimal issues with RC.

Pros

Reliability
User friendly
Easy administration

Cons

video meeting component would be nice

Likelihood to Recommend

Hard to give a 10 for anything but really suites our needs. Even customer service is excellent

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Thanks RingCentral Contact Center

Rating: 10 out of 10

Incentivized

September 30, 2024

Use Cases and Deployment Scope

Well, as an Inventory Control Tech, we use RingCentral Contact Center quite a bit to either inform customer drivers of their expected load or to speak to the coordinators who process the pick up or drop off of a load. Constantly I receive calls from drivers to confirm their pick up address and pick up Unit. Using RingCentral Contact Center is very convenient because if a call is missed, all the information you need to call back is displayed. I have had no problems using RingCentral Contact Center on a daily basis till this day. Plan to continue with the use of this and if I ever come across any trouble or problems, I will gladly make it come to your attention. Thanks for making my job easier.

Pros

Shows the contacts that are available in our company.
Clearly shows you all calls, answered or missed.
Provides the information at your work station.
Able to hear messages left by missed callers.

Cons

Greeting message availability.
Can't really find any other thing.

Likelihood to Recommend

A driver was lost and had tried contacting someone to guide him to our Laredo yard. He managed to get my number from another store and he got in contact with me. We were able to confirm his load and was directed to our Laredo yard. This gave me a heads up and prepared with plenty of time to get things ready.

Emilio Raz

ICT in Sales at Holt Cat (1001-5000 employees)

Vetted Review

3 years of experience

Very complete, happy customer

Rating: 10 out of 10

Incentivized

July 23, 2024

Use Cases and Deployment Scope

connectivity is the best of what I have tried, very reliable, you can track the strenght of your connection in real time (very useful for digital nomads) the noise cancellation is as good as any top headset, metric reports, help center. I would say has the best of all worlds

Pros

stability of the app for Android and Apple devices
application managemnt for desktop
application performance overall

Cons

I would reorganize the main screen. you can pretty much reorganize what you can see, but the size is something I would like to have the chance to change
I still dont understand the extensions cz it would be beyond perfect if I knew how to transfer things to excel, like calls, notes, text messages
I have never used this for webinars but pretty much nobody uses it. more difusion with other parties will be perfect

Likelihood to Recommend

like 10/10. I use other ip phones and they are not near close

Gustavo Tellez

ISA in Marketing at Remax (11-50 employees)

Vetted Review

2 years of experience

View profile

RingCentral Contact Best for Meduium Size Businesses

Rating: 8 out of 10

March 29, 2024

Use Cases and Deployment Scope

We have used RingCentral Contact Center for handling contacts and review reporting. While there were no significant issues with contact handling, we did have a few issues with the reports as some reports were not as clear as it needed to have been. Their customer service was did not offer the best support in understanding the reports. There were reports that usual receive that we no longer get such as utilization and it wasn't added in another report.

Pros

Call Recording and call quality
SMS Communication
Live Monitoring

Cons

Their customer service
Their reporting
Understanding the Billing Info

Likelihood to Recommend

They are best suited for medium size companies. Their platform is a bit easier to use and our agents have mentioned that it is user friendly. For this reason I would recommend to businesses. Live montoring is great and the ability -to change aux codes for the agents when monitoring is also a good feature.

Verified User

Manager in Customer Service (201-500 employees)

Vetted Review

3 years of experience

RingCentral Contact Center review

Rating: 10 out of 10

Incentivized

March 27, 2024

Use Cases and Deployment Scope

Our company utilizes RingCentral Contact Center and the contact center to manage incoming calls to provide service, supplies and managed IT services to our customers. RingCentral allows our company to maintain this level of service over 18 lines of business in a single managed phone system. I am the System Administrator for RingCentral.

Pros

Simple to use
Easy to maintain
provides quick scaling as organizations needs change

Cons

Queue Templates needs to be able to copy custom rules to allow for quick changes
Provide better training for reporting in the contact center and Ring MVP
Screen agent, omnichannel etc. accounts need to be able to be combined to allow access instead of needing multiple accounts for different functions.

Likelihood to Recommend

RingCentral Contact Center as a whole is well suited to handle most business needs for customer calling the queue interface is simple and quick for setup. It would be beneficial to have the Nice in Contact Center be fully integrated into the RingCentral system instead of being separate systems that rely on each other to operate but require different logins and maintenance.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

The Key to Our Company’s Daily Operation

Rating: 9 out of 10

Incentivized

March 20, 2024

Use Cases and Deployment Scope

RingCentral Contact Center is our main source of inter-office communication. We rely primarily on RingCentral Contact Center to share documents, communicate with teams, and stay connected from multiple satellite and remote locations. We are also able to record conversations to improve customer service and track action on policies and claims. The program is easy to understand and to teach to new employees.

Pros

Creation of teams for group communication
File retention in direct and group messages
Transcript of voicemails for quick and easy review
Ease of forwarding and sharing messages

Cons

Cross-functionality with Evernote would be fantastic
Group replies to larger messages to clean up “reply-all” type responses
Incorporate Outlook contacts

Likelihood to Recommend

The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.

Verified User

Administrator in Corporate (51-200 employees)

Vetted Review

2 years of experience

RingCentral Contact Center: A Solid Communication Foundation for a Successful Customer-Focused Business

Rating: 9 out of 10

Incentivized

March 20, 2024

Use Cases and Deployment Scope

We use RingCentral Contact Center as our primary phone system for all of our employees. As a company that's focused on customer service/sales, this is a very important aspect of our business. RingCentral Contact Center provides a dependable platform for us to build our outward-facing business on, as well as communication within the office. It also integrates well with the backend of our website/ERP, allowing us to better track data and manage our inbound call load.

Pros

Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
Ease of use: It works well whether in the office or WFH (which many employees do regularly.

Cons

To my knowledge, you are not able to save multiple voicemail greetings. That would be nice to have various out-of-office messages saved, as well as being able to revert to your default.
Maybe some more customizability in the settings, but that's a minor thing. In general, it just works well for what we need it to do.

Likelihood to Recommend

I think RingCentral Contact Center could be well suited to any workplace. I think it does well in the reliability and ease of use departments, and that covers 90% of what you need from a phone system. The added modern integration benefits are the cherry on top! I'm not sure how the pricing model works, so maybe that would be the only limiting factor as far as scenarios where RingCentral Contact Center would not be as well suited.

Chris Olsen

Inventory purchasing at LaSalle company inc (ComCenter.com) (11-50 employees)

Vetted Review

3 years of experience

Great Set of Features for a Reasonable Price

Rating: 10 out of 10

Incentivized

March 20, 2024

Use Cases and Deployment Scope

We use RingCentral Contact Center to communicate with customers via phone and text message. It allows us to contact the customer via our professional text and voice number no matter where we are. It also provides us with notifications when a customer calls or texts us while we are on another call or if it's after hours. We also get transcripts of voice messages.

Pros

Customer Service
Voice Quality
Notifications
Call flow
Intuitive apps

Cons

Custom Voice messages of higher quality
MMS messaging with media
Easier interface for admin panel

Likelihood to Recommend

RingCentral Contact Center is great for businesses that need a single point of contact for their professional side. One number that can act as the face and voice of your company so you can separate your personal contact information from your professional contact information. It's also great for companies that want to be able to have multiple people who wish to use the same number (the company number) for all outgoing or incoming calls.

Verified User

Director in Corporate (1-10 employees)

Vetted Review

4 years of experience

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RingCentral Contact Center: A Solid Communication Foundation for a Successful Customer-Focused Business

Rating: 9 out of 10

Incentivized

March 20, 2024

Use Cases and Deployment Scope

Pros

Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
Ease of use: It works well whether in the office or WFH (which many employees do regularly.

Cons

To my knowledge, you are not able to save multiple voicemail greetings. That would be nice to have various out-of-office messages saved, as well as being able to revert to your default.
Maybe some more customizability in the settings, but that's a minor thing. In general, it just works well for what we need it to do.

Likelihood to Recommend

Chris Olsen

Inventory purchasing at LaSalle company inc (ComCenter.com) (11-50 employees)

Vetted Review

3 years of experience