Rimini Street is supporting PeopleSoft AM, AP and GL module s
Rimini Street is supporting Hyperion Planning
Rimini Street is supporting PeopleSoft PO module
Cons
They should improve on the PeopleSoft BI publisher reports
PeopleSoft new report development or process development.
Likelihood to Recommend
Some of Rimini Street's Tech support personnel are knowledgeable and good. However, some need improvement when a high-priority case is opened with them.
VU
Verified User
Administrator in Information Technology (201-500 employees)
Rimini Street does a good job of hiring and retaining knowledgeable resources to support your environment.
Rimini Street does a great job of helping their clients to prioritize requests and provide the "right timing" relative to support on those requests.
Rimini Street does a great job of attracting talented resources that are willing to put the time in to get to the bottom of some difficult issues.
Likelihood to Recommend
Rimini Street is well suited to provide deep functional and technical support for SAP's ECC platform. Its very capable cyber security team can help its customers secure their legacy environments.
VU
Verified User
Manager in Information Technology (501-1000 employees)
Rimini Street's team is extremely supportive! If an issue cannot easily be resolved via email, they will set up a Teams Meeting so they can view the issue and provide a solution.
VU
Verified User
Analyst in Finance and Accounting (501-1000 employees)
Legal and compliance changes could be delivered with more lead time.
Change of primary support contact happened too often.
Likelihood to Recommend
The transition from software vendor to Rimini Street third-party support was well managed and planned, with great visibility of progress. The ability to react quickly to impacting issues and have engineers engaged at speed is impressive. The understanding of and engagement around support issues related to software incompatibility, which inevitably occur over time, was great.
Provide our own personal support contact who was able to learn our business and understand our needs
Providing highly available product experts
Cons
Maritz customized the ATG code quite a bit, they learned enough to support our version. Could have dug in a bit more.
Likelihood to Recommend
When Maritz moved ATG to Google Cloud Platform, they served as sounding board for our implementation. When we had issues a month after the release, they worked around the clock to help debug the problem, even though it turned out to not be an ATG issue.
When we needed Endeca help when we were refreshing our lower environments with production data, Rimini Street found a resource who was able to help us complete the task.
They are too good! I can't think of anything negative!
Likelihood to Recommend
They like to work with you, not just in the background. I'd rather have them on the phone or in the system with you so that they understand the issue live and not just try to recreate something in the background! They are great at this.
VU
Verified User
Employee in Information Technology (1001-5000 employees)
Technical support of the engineers who support our agency
Cons
completed annual forms in a timely manner (but I am sure they will get done)
Likelihood to Recommend
They seemed to understand our need an desire to have background check staff dedicated to critical support when needed. And the fact they would need to be able to support us from within the U.S.A.
VU
Verified User
Director in Information Technology (1001-5000 employees)
They could improve their analyst's reading of ticket notes: often times have to repeat the situation to multiple people on the same ticket.
The patch and document archive/migration from Oracle could have been smoother and more effective.
Likelihood to Recommend
If you currently have Oracle support and want to go to a third party for cost savings but are worried about getting support, you would do well to engage with Rimini Street.
VU
Verified User
Director in Information Technology (51-200 employees)
