TrustRadius Insights for REVE Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
REVE Chat has proven to be an effective solution for increasing conversions and enhancing customer satisfaction. Users have found that by utilizing live chat, voice chat, video chat, Facebook messaging, and Viber messaging services, they are able to connect with potential opportunities in real-time. The WordPress live chat addon allows users to easily add live chat functionality to every page of their website, respond to chats through the control panel or mobile applications, and provide quick and efficient communication with website visitors.
Implementing REVE Chat enables businesses to directly communicate with customers, leading to faster problem-solving and adaptation to the software. Users have successfully resolved customer queries and provided exceptional support using REVE Chat, resulting in increased customer satisfaction and business growth. The software's customizable features, such as geo-location, quick reply, instant chat, and data capturing, enhance customer engagement and facilitate personalized support.
While some users have mentioned the need for improvements in design and integration with platforms like Zendesk, they appreciate the software's ease of use and customization options. The user-friendly dashboard allows users to track visitors in real-time and monitor their activities on different pages, contributing to significant sales growth and improved customer service on websites. The clean and efficient user interface of REVE Chat enhances multitasking capabilities for agents handling multiple chats simultaneously.
With its easy integration process, customizable features, and detailed analysis functionalities, REVE Chat offers a comprehensive package for chat assistance on business websites. It is reasonably priced and backed by excellent customer support, making it a suitable platform for AI chatbot support and omni-channel communication. Users have also found value in building chatbots without any coding knowledge using REVE Chat's user-friendly interface, making it a valuable tool for managing various chat accounts effectively.
REVE chat is great platform for AI chatbot support. I use it in my office for omni channel support. I use it to manage the WhatsApp, Telegram, Viber and Messenger account chats. Bot building for live chats has never been easy before using REVE Chat. I didn't even require coding knowledge to build chatbot.
Pros
FAQ Builder is the best feature. It helped me in replying to common customer queries.
If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
Support of omni channel is the best. I am able to dandle different social media accounts at one platform.
Cons
There's nothing that can be improved in my opinion.
Every feature works well in REVE Chat and works without any difficulty.
It's user interface is easy to use.
Likelihood to Recommend
The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.
VU
Verified User
Employee in Professional Services (11-50 employees)