Bad Experience of The Product Service
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. In my experience, despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see, in my opinion, such arrogance in today's day and time.
Pros
- Decent product
- NPS
- CSAT
- Customer Success
Cons
- Customer Service
- Dashboard
- API
Likelihood to Recommend
In my opinion, the customer service is a big let down. I think the product is decent. Imagine spending 3 weeks and not being supported for onboarding which, in my experience, is rarely seen in today's time. So we do not recommend the product