TrustRadius: an HG Insights company

ResellerRatings

Score9 out of 10

8 Reviews and Ratings

Get a Demo

What is ResellerRatings?

ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying.

ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are owned and supported by Verint since the company's late 2018 acquisition of ForeSee.

Categories & Use Cases

Videos

Who Buys & Uses ResellerRatings

ResellerRatings Reviews

What users are saying about ResellerRatings.
View all ResellerRatings reviews

ResellerRatings is a MUST HAVE for Any Company that Cares about Its Customers

Incentivized
Mark Anderson
Digital Marketing Specialist - Team Lead in Marketing at Select Blinds (51-200 employees employees)

Pros

  • ResellerRatings has the EASIEST interface for reviewing issues and their statuses
  • You can reply publicly or privately to reviews, most other platforms only offer public replies
  • Customers have an easy-to-find section to input their order number

Cons

  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.

Return on Investment

  • Notifications of customer issues saved us thousands in potential order cancellations.
  • ResellerRatings offers and easy way for customers to contact us, apart from directly on our website.
  • Since RR posts both positive and negative feedback, consumers can get a real feel for how your company communicates with its customers.

Alternatives Considered

Trustpilot

Other Software Used

Hootsuite, Bing Webmaster Tools, Google Analytics Premium

The best review platform for the price

Incentivized
Andrew Saladino
COO (Chief Operating Officer) in Marketing at Kitchen Cabinet Kings (11-50 employees employees)

Pros

  • Easy to use.
  • Great customer service.
  • Multiple integrations with popular platforms.

Cons

  • Wish it was cheaper.
  • Ability to connect to other review platforms.

Return on Investment

  • There have been a few customers that have referenced the online reviews and ResellerRatings specifically.

Alternatives Considered

Trustpilot

Great Review Platform

Incentivized
Verified User
Strategist in Marketing (11-50 employees employees)

Pros

  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.

Cons

  • More in-depth reporting.
  • Easier way to respond to reviews, without opening a case.

Return on Investment

  • Grow positive reviews.
  • Increase review quality.

Other Software Used

Yotpo, Sprout Social, ReviewTrackers

Decent Review Platform That Is Great For Businesses Just Starting Out

Incentivized
Verified User
Manager in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

We used ResellerRatings to collect product ratings as well as service ratings for our business. They have affordable plans as well as different tiers depending on companies using them.

Pros

  • Ease of use when it comes to managing the platform
  • ResellerRatings has an identifiable name, and consumers are keener to leave reviews on the site as its a recognizable name.
  • Pretty easy to send review requests from people that purchase directly through us using ResellerRatings.

Cons

  • Lack of features really hampers the platform and they are behind other companies.
  • ResellerRatings doesn't allow us to import reviews from other platforms.
  • Very little customization

Return on Investment

  • The lack of being able to import our reviews really hurt us as it makes no sense to not be able to do that.
  • ResellerRatings helped us in getting more reviews and make our brand more noticeable and stand out more.

Alternatives Considered

Yotpo and Trustpilot

Other Software Used

Yotpo, Trustpilot, Klaviyo, Privy

ResellerRatings is a good review collection tool that is easy to implement. As a bonus your reviews/ratings can even tie into Google Ads!

Incentivized
Verified User
Professional in Marketing (10,001+ employees employees)

Pros

  • Reseller Ratings provides easy to use widgets that can be embedded on our websites that show our aggregate rating and can also display a specific number of full reviews.
  • Reseller Ratings is a partner that integrates its review data with Google and easily allows us to incorporate star ratings with our Google paid search ads
  • Reseller Ratings also provides a simple to use and integrate review collection tool that can be implemented through tag management tools and doesn't require much (or any!) IT support

Cons

  • The Reseller Ratings business page that shows all of the reviews a business has received is a bit barebones and isn't the prettiest. It could be improved.
  • The widgets that are provided for embedding reviews on your website are serviceable, but they could be more configurable and/or have alternate display options.
  • The reporting interface is a bit confusing and it isn't the easiest to configure the reports you want to receive. I think the reporting is good, but the interface and help leaves a bit to be desired.

Return on Investment

  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.

Other Software Used

Cisco Webex Teams (formerly Cisco Spark)

ResellerRatings Alternatives

Products similar to ResellerRatings that may also meet your needs.
View all ResellerRatings alternatives
Bazaarvoice
CompareLearn more
PowerReviews
CompareLearn more
Trustpilot
CompareLearn more