RES ONE by RES Software (discontinued) Reviews & Insights

When I was working as trainee for Syntrophos in 2015, for [one of our] customers we had RES Workspace Manager 2012 installed in the past. For our other customers we had installed a other user environment tool (VMware User Environment Manager).

After working some years in the support department, and working with both of the products, I got a new role (system/workplace manager). I had a bad experience with UEM, it was never as powerful as RES. It was more of a profile manager instead of a workspace manager.

At that point, I made the decision with some other colleagues to implement a newer version of RES for all our customers - Ivanti Workspace Control.

Ivanti Workspace Control lets you control the whole workspace environment. With a user-friendly management console, everyone can manage it. Workspace Control is made by people with a lot of practical experience.

Every month they roll out a new release with bug fixes and some new features. Ivanti support is great too. When I report a bug, most of the time, they will resolve it within the next release.

It is being used to lock down profiles, manage folder redirection, print settings and user customization to the OS.

We run a large enterprise Citrix environment and we use Ivanti Workspace Control (IWC) to take over for GPOs and other systems to have just one place to go to change any setting we need to change. IWC is a one-stop shop for everything OS and user based. Currently, we rely greatly on IWC to achieve mission-critical goals.

I would use it in organisations with lots of users to be managed; we use it in Citrix environments a lot and it works like a charm. I don't know if I would use it in really small businesses with random PCs, unless you really want to have some uniformity and strict use policy.

We use Workspace Control with the Citrix XenApp. It helps us to manage and keep the user session secure.

Virtual desktop

RES One Suite is being used for:

• Replacing slow GPO user management, replacing scripts for drive and printer mapping, user provisioning/auto-configuration of applications for first-time usage.
• Synchronizing files to file shares and local to devices, adjusting default configuration state of applications for users.
• Locking down processes allowed to run and subprocesses allowed to be spawned from root processes. Blacklisting and whitelisting of applications.
• Locking down the networks that applications are allowed to access (and users). Usage tracking for application and licensing for purposes of reporting.
• User password reset. User self-service portal for requesting resources or opening/closing tickets.

It is very well suited for environments where users move/roam between systems such as VDI, hosted shared servers, or where immutable systems are in place (mandatory profiles or desired state systems).