Flexibility: RentWorks provides users with flexibility in designing their own rate structure and adapting it when needed, which has been a valuable feature for several reviewers. They appreciate the ability to customize rental forms, locate old customers, and include notes based on their requirements.

Ease of Use: RentWorks' natural flow of opening and closing a contract and numerous features that simplify the car rental process have made it easy to use on a daily basis for many reviewers. The efficient layout of fields and screens in rental and reservation areas match dialog agents have with renters, making it quick to fill up information as well.

Great Customer Support: Several reviewers had an excellent experience with RentWorks' support team who were always helpful whenever they encountered any issues or needed assistance while setting up new machines. They found the live person always available to assist them quickly whenever they needed help.