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What is Relokia?

Relokia is an ETL, backup, and data migration platform designed to cater to the needs of small to enterprise-level companies. According to the vendor, Relokia offers a range of features that can help IT professionals, data analysts, business analysts, customer support teams, and SaaS companies efficiently transfer, manage, and secure their data. The platform aims to provide a reliable solution for professionals across various industries.

Key Features

Data migration: According to the vendor, Relokia allows users to migrate their data from any software, file, or database. The platform supports seamless data migration for small to enterprise-level companies.

Backup: Relokia provides a backup feature that enables users to securely store their data from different applications. The vendor claims that the backup process is fast, efficient, and reliable, ensuring data safety and easy recovery.

Control: Relokia offers a comprehensive control platform that gives users complete control over their data, regardless of its storage location. According to the vendor, users can effortlessly move and manage information between a wide range of applications, streamlining data management.

Platform: Relokia is positioned as an ETL, backup, and data migration platform suitable for businesses of all sizes. The vendor states that it supports integration with various applications, including popular software like Zendesk, Freshworks, HubSpot, and Intercom, providing a versatile solution for managing and transferring data.

Security by design: The vendor emphasizes that Relokia prioritizes data security by ensuring that all communications between systems are encrypted. The platform claims to adhere to international regulations such as GDPR and CCPA to maintain regulatory compliance. Regular security updates and audits are conducted to safeguard user data.

First-class support: Relokia offers support throughout the data migration and backup process. The vendor claims that the support team is readily available to assist with inquiries and questions, providing prompt and helpful responses. The platform values customer feedback and strives to continuously improve its services based on user input.

Efficient data import: Relokia simplifies the process of importing data from various sources, according to the vendor. Users can seamlessly transfer data from different software, files, or databases to their desired destination, ensuring the preservation of data relationships.

Flexible data export: According to the vendor, Relokia allows users to export their data to different formats and destinations. Users can choose the desired format and destination when exporting data for analysis, reporting, or sharing purposes.

Scheduling and automation: Relokia offers scheduling and automation capabilities, allowing users to set up regular data migration and backup tasks. The vendor claims that this feature saves time and effort by automating repetitive tasks and ensuring data is always up to date and securely backed up.

Intuitive interface: Relokia boasts an intuitive and user-friendly interface, making it easy for users to navigate and perform complex data migration and backup tasks, according to the vendor. The platform's simplicity aims to enhance productivity and reduce the learning curve for users.

Categories & Use Cases

Easy Migration of Large Data Set

Use Cases and Deployment Scope

We recently partnered with Relokia to migrate nearly seven years' worth of data from our old support ticketing system to a new platform—and the experience was outstanding from start to finish.

This migration involved a massive volume of historical data that would have been extremely challenging and time-consuming to handle manually through CSV exports and uploads. Accuracy and reliability were critical for us, as we couldn't afford any errors or missing information.

Relokia delivered exactly what we needed.

Pros

  • Outstanding customer support with fast replies to issues and questions
  • Easy to use system
  • Efficient and timely completion of services
  • Real demo using real data provided before purchase

Return on Investment

  • Migration of data took a few days instead of weeks of preparation and testing

Usability

Amazing Tool for Zendesk to Freshdesk Migration

Use Cases and Deployment Scope

We used Relokia for an automated migration from Zendesk to Freshdesk on a very tight timeline. Typically, this would be a manual process of copying every ticket and knowledge base article, consuming days of effort, or using an expensive contractor with custom tooling, again taking weeks.

Pros

  • Data migration
  • User interface
  • Customer service
  • Field mapping

Cons

  • Payment process

Return on Investment

  • Weeks of effort compressed into hours
  • Excellent experience for our customers, since all their data was migrated

Usability

Enterpriselevel migration made DIYsimple with Relokia

Use Cases and Deployment Scope

We relied on Relokia’s Help Desk Migration platform to move more than three years of historical tickets, attachments, custom fields, and user profiles from our legacy help‑desk system into our new solution. Without it, the project would have required weeks of scripting and SQL work by our engineering team; with Relokia, a single operations manager completed the entire migration in two afternoons. The tool solved three key problems for us: eliminating the risk of data loss, automating complex field and status mapping, and performing the transfer with zero customer‑visible downtime. While our primary use case was a one‑off migration, the success of this project means we will turn to Relokia again for future consolidations or sandbox refreshes.

Pros

  • Intuitive self‑service wizard & automatic field mapping
  • Near‑zero service interruption
  • Transparent pricing with a free demo

Cons

  • Simplify the PayPro Global checkout flow

Return on Investment

  • Quick completion of migration with a small team
  • Encrypted data transfers via HTTPS in an isolated environment

Usability

Great experience and service.

Use Cases and Deployment Scope

Assisted in a data migration from one help desk vendor to another. Their process was easy and provided verification before we even committed to the process. They handled moving 100K + of conversation data from our old system to the new. Seamless process which saved us weeks of work. Without their service we could not have moved systems.

Pros

  • Communication
  • Ease of use
  • Transparency in pricing.

Return on Investment

  • Saved us lots of time.

Usability

Other Software Used

Basecamp