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Relokia Reviews & Insights

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Community insights

TrustRadius Insights for Relokia are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Helpful Migration Feature: Users have found Relokia's migration feature to be extremely helpful in transferring their projects from one platform to another. Several reviewers have mentioned that Relokia's competitive pricing and unique migration capabilities made the process smooth and efficient, especially when the native support for project migration was lacking in other platforms.

Responsive Support Team: Reviewers appreciate the helpfulness of Relokia's support team during the migration process. Multiple users have mentioned that the support provided by Relokia has been instrumental in resolving any issues that arose during the migration. This responsive support adds value to the overall experience with Relokia.

Convenient and Quick Migration Process: Many users have highlighted that once any initial difficulties were ironed out, Relokia's migration process was quick and convenient. They expressed satisfaction with being able to trial the migration multiple times before finalizing it, which added to their convenience and peace of mind. The ability to easily test the migration ensures a seamless transition of project data between platforms.

Reviews

4 Reviews

Amazing Tool for Zendesk to Freshdesk Migration

Rating: 10 out of 10

Use Cases and Deployment Scope

We used Relokia for an automated migration from Zendesk to Freshdesk on a very tight timeline. Typically, this would be a manual process of copying every ticket and knowledge base article, consuming days of effort, or using an expensive contractor with custom tooling, again taking weeks.

Pros

  • Data migration
  • User interface
  • Customer service
  • Field mapping

Cons

  • Payment process

Likelihood to Recommend

If I have another platform migration, I will first check if Relokia support it. The field mapping was exceptional, and they have a great system for testing, resetting, and re-testing your live data to ensure the mapping is 100% accurate.
VU
Verified User
Executive in Information Technology (11-50 employees)
Vetted Review

Easy Migration of Large Data Set

Rating: 10 out of 10

Use Cases and Deployment Scope

We recently partnered with Relokia to migrate nearly seven years' worth of data from our old support ticketing system to a new platform—and the experience was outstanding from start to finish. This migration involved a massive volume of historical data that would have been extremely challenging and time-consuming to handle manually through CSV exports and uploads. Accuracy and reliability were critical for us, as we couldn't afford any errors or missing information. Relokia delivered exactly what we needed.

Pros

  • Outstanding customer support with fast replies to issues and questions
  • Easy to use system
  • Efficient and timely completion of services
  • Real demo using real data provided before purchase

Likelihood to Recommend

The Relokia team ensured that every piece of data was transferred flawlessly. The migration process was smooth, efficient, and—most importantly—error-free. Their communication was clear throughout and it was really easy to get answers when needed. With Relokia, we were able to move forward with our new system without the usual headaches that come with complex data migrations. We highly recommend their services to any organization looking for a dependable and professional migration partner.
VU
Verified User
Director in Professional Services (51-200 employees)
Vetted Review
Relokia
1 year of experience

Enterpriselevel migration made DIYsimple with Relokia

Rating: 10 out of 10

Use Cases and Deployment Scope

We relied on Relokia’s Help Desk Migration platform to move more than three years of historical tickets, attachments, custom fields, and user profiles from our legacy help‑desk system into our new solution. Without it, the project would have required weeks of scripting and SQL work by our engineering team; with Relokia, a single operations manager completed the entire migration in two afternoons. The tool solved three key problems for us: eliminating the risk of data loss, automating complex field and status mapping, and performing the transfer with zero customer‑visible downtime. While our primary use case was a one‑off migration, the success of this project means we will turn to Relokia again for future consolidations or sandbox refreshes.

Pros

  • Intuitive self‑service wizard & automatic field mapping
  • Near‑zero service interruption
  • Transparent pricing with a free demo

Cons

  • Simplify the PayPro Global checkout flow

Likelihood to Recommend

Rich library of one‑click automations — Need to tag every imported ticket, skip bulky attachments or include inline images. Pre‑built rules handle these edge cases and remove hours of manual clean‑up.
AR
Adrian Rosner
Head of Helpdesk & Modern Workplace in Information Technology at Betty Barclay Group (1001-5000 employees)
Vetted Review
Relokia
1 year of experience

Great experience and service.

Rating: 10 out of 10

Use Cases and Deployment Scope

Assisted in a data migration from one help desk vendor to another. Their process was easy and provided verification before we even committed to the process. They handled moving 100K + of conversation data from our old system to the new. Seamless process which saved us weeks of work. Without their service we could not have moved systems.

Pros

  • Communication
  • Ease of use
  • Transparency in pricing.

Likelihood to Recommend

Great for moving between help desk systems, migrating huge amounts of data and verifying the results.
Dd
David deAndrade
CTO in Corporate at Central Carolina Inboards (11-50 employees)
Vetted Review
Relokia
1 year of experience