RedHorse CRM - the last CRM you will need to evaluate. All features INCLUDED.
Rating: 10 out of 10
Use Cases and Deployment Scope
As a reseller we use the product daily and have many clients using it. After 25 years in the CRM business, we find that RedHorse is our product of choice and advise clients to evaluate it as well. RedHorse has all the features one might wish for their SMB or enterprise level organization.
Pros
- Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
- Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
- Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
- Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Cons
- Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Likelihood to Recommend
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
RT
Randy Tucker
President / CTO in Corporate at TeamAutomation (1-10 employees)
Vetted Review
10 years of experience