Only the managers have access to it. We use it for recurring subscriptions for customers worldwide. The system send reminders for those using our annual subscriptions that their plan is about to renew (at least 1-2 weeks ahead of time) which is very helpful. Their invoice has a great system of itemizing everything charged.
Pros
Inform customers of annual renewals about two weeks ahead of time.
Easy to add itemized charges to be included with the next invoice.
Record invoices.
Cons
I have multiple subscriptions and often my customers would subscribe to two or more, I wish I could group it into one invoice.
Ability to filter by notes - example, private mailbox numbers - rather than customer's name.
Recurly is being used by a department. Our client requested its use. We use Recurly to locate our customer's account; as well as assist with adding subscriptions. Payments are also taken. Our client has embedded several links to better assist our customers with the software he sells.
Pros
Account location
I can use the last 4 digits to locate a payment if the customer does not remember the email address.
You can use coding to have other needs embedded such as links that can be used to assist the customer better.
Cons
I would like it if an agent accessed Recurly for any reason that it tracks it using the agent's name or login information.
The time stamp on refunds processed can be confusing as it sometimes shows midnight when we don't, as such, I would like to see a change in that.
Would like if the report for transitioned showed who completed the transition.
Likelihood to Recommend
Based on what I use Recurly for, I would say it is suited for contact centers that handle subscriptions and have the need to take payment. I have noticed though, that if you are not very technical, Recurly may not be for you, as coding is needed if you wish to add new things in the customer help section.
It's used for recurring billing for one of our clients. The organization uses it to manage their subscription billing, as well as their general day-to-day billing needs. It addresses issues involving storage of sensitive data and PCI compliance, as well as provides a catch-all solution for billing without in-depth integration.
Pros
Payment Card Industry (PCI) compliance
Recurring billing
Security
Cons
API documentation
Pricing
Native clients (e.g., Python)
Likelihood to Recommend
Where recurring billing and subscriptions are primary concerns, Recurly is a cut above the rest.
