This product assessment of Recurly is based on a synthesis of 5 recent reviews, evaluating overall satisfaction, key strengths and weaknesses, and return on investment. Recurly is primarily used for subscription management and payment processing. A significant portion of users (4 of 5) leverage the platform for managing subscriptions, including tracking, billing, and handling cancellation workflows. The platform excels in user experience, with 3 of 5 reviewers praising its intuitive interface for managing subscriptions and related functions. Recurly also delivers positive ROI, with 3 of 5 reviewers reporting that the platform's high-quality architecture and efficiency in launching new subscriptions led to increased revenue collection and, in one case, doubled subscription capacity. However, areas for improvement exist, particularly in payment and reporting functionalities, as noted by 3 of 5 reviewers, who desire more versatile search filters and clearer invoice designs. Additionally, some users (2 of 5) suggest enhancements to Recurly's features, such as tool tips and feature request tracking.

Pros

User-friendly interface simplifies subscription management.
Efficient subscription management, including coupons and email communications.
Positive ROI through streamlined subscription processes and increased revenue collection.
Robust system architecture facilitates the quick launch of new subscriptions.

Cons

Inflexible reporting features, particularly regarding transaction search filters.
Invoice designs need improvement for clearly reflecting credits.
Lack of built-in tool tips or guided workflows may hinder user experience.
Absence of a formal feature request tracking system.

What positive or negative impact (i.e. Return on Investment or ROI) has Recurly had on your overall business objectives?

From 5 reviews

Summary

This report synthesizes 5 recent reviews to assess the return on investment (ROI) that users attribute to Recurly. Reviewers most frequently cited positive ROI (3 of 5 reviews) and improvements to subscription management (2 of 5 reviews). The positive ROI is attributed to high-quality system architecture and efficiencies in building and launching new subscriptions. Specifically, one reviewer stated that Recurly doubled their ability to offer subscriptions. These factors appear to contribute to increased revenue collection for Recurly users. Given the small sample size, these findings should be interpreted as directional indications rather than definitive conclusions.

Related topics

Positive ROI Subscription Management

Top Quotes

Positive ROI

“High ROI in terms of make / build”

Subscription Management

“Ability to quickly and easily launch new subscriptions is revolutionary.”

Describe how you use Recurly in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 5 reviews

Summary

This report synthesizes 5 recent product reviews to understand how users employ Recurly within their organizations and the business problems it addresses. A primary use case for Recurly is subscription management; 4 of the 5 reviewers mention using the platform for this purpose. These reviewers appreciate Recurly's ability to track, manage, and process subscriptions, including customer acquisition, billing, dunning, and cancellation workflows. Another key function is payment processing, with 3 reviewers noting its importance. Reviewers highlight Recurly's role in managing payments, subscriptions, and the dunning process, as well as its utility in assisting customers with payment-related issues such as declines and fraud.

Top Quotes

Payment Processing

“We essentially use Recurly as our many database regarding billing for our customer's orders.”

Subscription Management

“We use Recurly to track and manage subscriptions for our product.”

Please provide some detailed examples of areas where Recurly has room for improvement.

From 5 reviews

Summary

This report analyzes five recent reviews to identify areas for potential improvement in Recurly. A notable area of concern, cited by 3 of the 5 reviewers, relates to payment and reporting functionalities. These reviewers suggest enhancements to invoice designs, specifically regarding the clear reflection of credits applied to transactions. They also mention a need for more versatile search filters for transactions and express some confusion with custom-built reports. Beyond payment and reporting, 2 of the 5 reviewers suggest improvements to Recurly's features, such as the addition of tool tips or guided workflows, as well as a system for tracking feature requests. These points collectively suggest opportunities for Recurly to enhance user experience through refined payment processes, more intuitive reporting, and more user-friendly feature implementations.

Top Quotes

Payment and Reporting

“Payment invoices should be re-designed such that the number shown on top reflects any credits applied to the transaction.”

Feature Improvements

“Tool tips or guided workflows”

Please provide some detailed examples of things that Recurly does particularly well.

From 5 reviews

Summary

This report analyzes 5 recent reviews to identify aspects of Recurly that users highlight as particularly strong. A recurring theme is the platform's user interface, with 3 of 5 reviewers describing it as easy to use and intuitive, especially for managing subscriptions and related functions. This ease of use appears to extend to subscription management, which was mentioned by 3 of 5 reviewers. These reviewers specifically praised the platform's ability to handle subscriptions, coupons, and email communications, suggesting that Recurly's strength lies in providing a user-friendly interface for managing subscription-based services.

Related topics

Easy UI Subscription Management

Top Quotes

Easy UI

“Easy UI for control of subscriptions, coupons, emails, etc. for non-tech individuals”

Subscription Management

“Easy UI for control of subscriptions, coupons, emails, etc. for non-tech individuals”

Reviews

28 Reviews

Experts in Subscription Management

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Alaska Airlines uses Recurly to power both of their subscription products including customer acquisition / sign up, billing, dunning, and cancelation workflows. This allows Alaska to focus on core competencies and leverage Recurly's platform for employee ability to conduct subscriber management and product development as well as Recurly.js for customer workflows. Alaska utilizes Recurly webhooks to grant entitlements through our internal systems in real time. The embedded dashboards and data availability (via API and manual exports) allow us to identify opportunities, conduct ad hoc performance analysis, and reconcile revenues.

Pros

Easy UI for control of subscriptions, coupons, emails, etc. for non-tech individuals
Access to data
Communication of bugs and ability to contact support

Cons

Tool tips or guided workflows
Proactive identification and recommendation of opportunities.
Tracking of feature requests.

Likelihood to Recommend

Recurly is well suited for companies new to subscriptions, where it is not their core business competency, and where technical resources are limited.

Verified User

Program Manager in Corporate (10,001+ employees)

Vetted Review

2 years of experience

Good billing platform for SaaS businesses

Rating: 8 out of 10

Incentivized

April 27, 2025

Use Cases and Deployment Scope

It helps us manage and process the subscriptions in a worry-free manner. It takes care of managing the payments, subscriptions and the dunning process.

Pros

subscription management
dunning process setup and management
subscription reporting and dashboards

Cons

payment processing
integrations with 3rd party payment solutions
innovate more

Likelihood to Recommend

Recurly is well suited for all the software as a service businesses that need to automate their payments to focus on their growth.

Verified User

C-Level Executive (201-500 employees)

Vetted Review

14 years of experience

Easy to use for the team

Rating: 8 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

We use Recurly to track and manage subscriptions for our product. We can actively manage account payments, update trial periods, and see who has an active account with us. With all our apis going and having some degree of error, it's a point of truth for who is actually a customer of ours for our product.

Pros

Easy UI
Adding coupons is easy
Nice built in reports

Cons

Custom built reports are a little confusing
Need to be trained by a colleague

Likelihood to Recommend

Recurly is great for subscription management for SAAS.

Verified User

Employee in Customer Service (1-10 employees)

Vetted Review

1 year of experience

Recurly review

Rating: 9 out of 10

Incentivized

February 27, 2025

Use Cases and Deployment Scope

We use it to offer monthly subscriptions to our users who don't use our iOS app - basically web users.

Pros

Monthly subscription
Yearly subscription
Discounts on subscriptions

Cons

More marketing features
Churned users relationship
A visual path of subscribers

Likelihood to Recommend

It is great in it's core feature which is offering a subscription of your product to non app users which is exactly what we are using for. I am not sure what it is not well suited for since that's the only feature we use it for.

Verified User

Account Manager in Customer Service (11-50 employees)

Vetted Review

3 years of experience

Easy-to-use + Intuitive for managing billing.

Rating: 8 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

We essentially use Recurly as our many database regarding billing for our customer's orders. As a customer support representative, Recurly is essential for me to assist a customer with any payment declines, possible fraudulent card activity, discount redemption troubles, etc., situations related to payment for orders. Recurly has proven to be an efficient database for my company to manage customer payments.

Pros

User-friendly and intuitive interface that is well-organized and easy to understand.
Provides information about payment declines'.
Loads of functions that make it easy to address payment issues.

Cons

Payment invoices should be re-designed such that the number shown on top reflects any credits applied to the transaction.
More options for filters by which transactions can be searched.
More insightful information about why a decline has occurred for a payment.

Likelihood to Recommend

Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.

Michelle Bechor

Member Experience Coordinator in Customer Service at Seed Health Inc (51-200 employees)

Vetted Review

3 years of experience

Best Tool for Subscription-based Business Model

Rating: 10 out of 10

Incentivized

June 7, 2021

Use Cases and Deployment Scope

We use Recurly primarily for B2B billing functions (recurring and one-time.) It is being used by our accounting, customer service, and sales teams. A few years ago, I recommended Recurly to a fashion subscription company and they use it for their direct-to-consumer business. We like to use it because it has a great API and documentation plus the added flexibility to accommodate different customers on different billing set up. It is easy to use across all departments and compliant with PCI-DSS standards.

Pros

It handles 1:1 and 1:many accounts to subscription set up.
It has a good billing customization option (cadence, pricing, etc.)
Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
Great and responsive customer support.
Supports multi-language.

Cons

It would be great to have an ability to edit the pricing, charge description, quantity after the invoice has been created. For now, you can only edit the bill-to address.
It would be great if it has an option not to timeout on a set amount of time. It could be pretty annoying to be asked to login and input 2-step code (if enabled) from time to time.
When issuing refunds, it would be nice if it wouldn't create another invoice...just update the existing one.

Likelihood to Recommend

I think it works best for scenarios where it involves recurring billing. A subscription-based business model can benefit on the platform and maximize its features. It has great customization when it comes to billing cadence, pricing, prepayment, discount options, among others. It also works perfectly with one-off charges so either way, it's a win. It has great integration with Stripe too.

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

6 years of experience

Recurly has helped my business move forward!

Rating: 9 out of 10

Incentivized

March 1, 2021

Use Cases and Deployment Scope

Only the managers have access to it. We use it for recurring subscriptions for customers worldwide. The system send reminders for those using our annual subscriptions that their plan is about to renew (at least 1-2 weeks ahead of time) which is very helpful. Their invoice has a great system of itemizing everything charged.

Pros

Inform customers of annual renewals about two weeks ahead of time.
Easy to add itemized charges to be included with the next invoice.
Record invoices.

Cons

I have multiple subscriptions and often my customers would subscribe to two or more, I wish I could group it into one invoice.
Ability to filter by notes - example, private mailbox numbers - rather than customer's name.

Likelihood to Recommend

Beats Chargebee and Charify - no questions asked.

Chris D. Landry

Founder in Corporate at Scan Mailboxes (1-10 employees)

Vetted Review

6 years of experience

View profile

Flexible

Rating: 6 out of 10

Incentivized

January 30, 2021

Use Cases and Deployment Scope

Recurly is being used by a department. Our client requested its use. We use Recurly to locate our customer's account; as well as assist with adding subscriptions. Payments are also taken. Our client has embedded several links to better assist our customers with the software he sells.

Pros

Account location
I can use the last 4 digits to locate a payment if the customer does not remember the email address.
You can use coding to have other needs embedded such as links that can be used to assist the customer better.

Cons

I would like it if an agent accessed Recurly for any reason that it tracks it using the agent's name or login information.
The time stamp on refunds processed can be confusing as it sometimes shows midnight when we don't, as such, I would like to see a change in that.
Would like if the report for transitioned showed who completed the transition.

Likelihood to Recommend

Based on what I use Recurly for, I would say it is suited for contact centers that handle subscriptions and have the need to take payment. I have noticed though, that if you are not very technical, Recurly may not be for you, as coding is needed if you wish to add new things in the customer help section.

Verified User

Manager in Customer Service (201-500 employees)

Vetted Review

1 year of experience

Made my life as a salesperson so much easier!

Rating: 9 out of 10

Incentivized

January 8, 2021

Use Cases and Deployment Scope

We needed a solution in sales, as our current payment platform was limited. Recurly has been easy to use, we recieved all the support we need to troubleshoot and has made it so simple.

Pros

Link for customers to pay for their service
Provides email to the customer
We have access to see all activity and download receipts if we need to

Cons

I wish the customer had more visibility into their payments/account info
I would like it to be able to integrate with our ability to invoice customers, as not all want to pay with a credit card

Likelihood to Recommend

I think for us it is just a learning curve as we were using a different payment system before. And now we are using our platform to pay for products and Recurly to pay for their service. Hoping one day we use just one system, but Recurly has been great so far.

Heidi Simon

Account Manager in Sales at MOO (201-500 employees)

Vetted Review

1 year of experience

A must-have for any SaaS company!

Rating: 9 out of 10

Incentivized

November 28, 2019

Use Cases and Deployment Scope

Recurly is our billing subscription management tool that we use with most of our customers. It allows us to create customer subscriptions, collect payment details, and bill customers based on their subscription plan type.

Pros

Recurly provides detailed account records such as when billing for a customer is updated inside our software, renewal information, past due amounts, the list goes on and on.
It is easy to view information and quickly update customer billing information when needed.
The Support team is quick to respond whenever we run into an issue.

Cons

It would be great to have the ability to generate a single payment invoice that details all the past due invoices, etc. This can be tough for larger customers that may have multiple in a month.
It would be extremely helpful to be able to re-generate an invoice once it's been set up. Sometimes we need to update a customer's company name if it's changed and have to do it manually rather than in the system.

Likelihood to Recommend

It's a great subscription billing management software and I can see it being used by a number of companies.

Mae Ports

Customer Success Manager in Sales at Device Magic (11-50 employees)

Vetted Review

1 year of experience

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