Don't expect a refund if you want to cancel and you keep on getting auto debited!
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
That the product gets reviews at a very local level and we can track for multiple projects is good. The UI is pathetic, however. The audits are mostly incorrect.
I have had a very bad experience with their support. I purchased the Black Friday deal and when the 3 months ended, I canceled. So they offered me another discount to continue (they offered because they marked me in another mail they were supposed to send to another customer). I accepted and started using it.
After 3 months, the account got renewed and I was charged approx $250. The immediate next day I asked for a refund as I wanted to cancel, but they refused any refund. I have not heard of any SaaS company not offering refunds.
They are very prompt in calling you, but they offered no solution. At the end they offered to refund for 2 out of the future 3 months. But asked me to cancel after 1 month (and if I don't do that, I will be charged again).
I asked them to cancel my account immediately and they did that happily (without the refund of course).
Bad experience. Never going to use this product ever again!
I have had a very bad experience with their support. I purchased the Black Friday deal and when the 3 months ended, I canceled. So they offered me another discount to continue (they offered because they marked me in another mail they were supposed to send to another customer). I accepted and started using it.
After 3 months, the account got renewed and I was charged approx $250. The immediate next day I asked for a refund as I wanted to cancel, but they refused any refund. I have not heard of any SaaS company not offering refunds.
They are very prompt in calling you, but they offered no solution. At the end they offered to refund for 2 out of the future 3 months. But asked me to cancel after 1 month (and if I don't do that, I will be charged again).
I asked them to cancel my account immediately and they did that happily (without the refund of course).
Bad experience. Never going to use this product ever again!
Pros
- Local rankings.
- Multiple projects.
- Cheap with discounts.
Cons
- SaaS policies.
- Support.
- User Interface.
Likelihood to Recommend
GOOD:
- If you want to track 1000s of keywords and you would take action.
- If you want to download keyword rank in Excel file.
- Support.
- Policies.
- User interface.
- Several bugs on the platform.