Rackspace Managed Hosting Professional, Scientific, and Technical Services Reviews & Insights

Score1 out of 10

62 Reviews and Ratings

Community insights

TrustRadius Insights for Rackspace Managed Hosting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Support: Reviewers have consistently praised Rackspace for its excellent support, with multiple users stating that the support provided by Rackspace is responsive, reliable, and helpful. Many reviewers describe the support team as knowledgeable and easily accessible, emphasizing their dedication to understanding and assisting customers' businesses.

Robust Server Offerings: Numerous users appreciate the robust server offerings provided by Rackspace. They mention that Rackspace's servers are highly scalable, offering flexibility in terms of complex topologies, independent storage scalability, and distributed workloads. Additionally, reviewers highlight that Rackspace has excellent uptime with almost no occurrences of website downtime.

Fair Pricing: Several users find the pricing offered by Rackspace to be fair. They indicate that the pricing aligns with the quality of service provided by Rackspace. This positive sentiment towards pricing indicates that customers feel they are getting value for their money when using Rackspace's services.

Rackspace Managed Hosting Reviews

5 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services2Marketing & Advertising3

Rackspace Virtual Server Platform Review

Rating: 8 out of 10

Incentivized

June 20, 2017

Use Cases and Deployment Scope

We used Rackspace's Cloud VPS services, as well as their cloud site services.

These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.

Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.

Pros

Excellent, responsive, reliable, and HELPFUL support
Robust server offerings
Excellent uptime
Fair pricing

Cons

Pricing is competitive, but other providers do beat them out with some of their pricing "features".
The Cloud Files offering is relatively slow and wasn't usable for us.
The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.

Likelihood to Recommend

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

Jim Rubenstein

Chief Technology Officer in Engineering at LoudDoor, LLC (Marketing and Advertising, 11-50 employees)

Vetted Review

7 years of experience

View profile

Alternative Hosting Platform with Fanatical Support

Rating: 10 out of 10

Incentivized

May 1, 2017

Use Cases and Deployment Scope

We currently use multiple products of Rackspace throughout the entire organization. We first used their cloud site solution and then we added their cloud server solution. When a new email solution had to be addressed, Rackspace's Webmail and Hosted Exchange worked great. We have since moved to Office 365, but working with Rackspace's fanatical support team made everything easy and stress free.

Pros

Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

Cons

Lack of an autoscale solution - I had a project where I ended up spinning up 30 webheads and 20 MySQL servers (1 master and 19 slaves). The actual campaign lasted 4 hours, but during that live period, I had to have all those machines up and running. Definitely not a cheap environment, but if there was an autoscale solution, the high cost could have been avoided.

Likelihood to Recommend

Their fanatical support is the main reason I will recommend Rackspace. I am never on hold for a long time when I call in, I can call at any time of the day (even in the middle of the night), the team is very knowledgeable and will go out of the way to find a solution, and most importantly, they are always friendly.

Jordan Leano

IT Manager in Information Technology at Modus Operandi (Marketing and Advertising, 51-200 employees)

Vetted Review

8 years of experience

View profile

You need Rackspace for email!

Rating: 9 out of 10

Incentivized

March 15, 2017

Use Cases and Deployment Scope

We utilize Rackspace for approximately 45-50 user email accounts. These email accounts are being used across the whole organization and provides top level email access for a county government.

Pros

Rackspace is used to access email via A web interface as well as applications such as Outlook and Thunderbird.
Email for the county organization is very important and Rackspace provides excellent delivery of service and support.

Cons

The only area for improvement would be to mirror the Exchange capability, e.G.: calendaring, contact sharing and task list.

Likelihood to Recommend

Rackspace is very well suited for any organization that requires 24/7 email access with very limited downtime.

Matt Karcher

Owner in Information Technology at Karcher Computer Consulting (Information Technology and Services, 1-10 employees)

Vetted Review

7 years of experience

View profile

Rackspace Fanatical Support is THE BEST!

Rating: 10 out of 10

Incentivized

October 9, 2015

Use Cases and Deployment Scope

We use Rackspace cloud servers to host our company website as well as hosting of other specialized websites for clients. We are a Rackspace partner and reseller. We resell Rackspace email services to clients who need hosted email. We have also built websites for customers who want to host their own websites, in which scenario we always recommend Rackspace as a cloud provider.

Pros

Customer Service
Technical Support
Documentation
Open Source Software
Interoperability

Cons

Few new products as of recently

Likelihood to Recommend

When customer service and immediate technical support is important, Rackspace is the ideal service provider for all cloud services.

Adam Boulware

System Administrator / Web Developer in Information Technology at Mad Men Marketing (Marketing and Advertising, 11-50 employees)

Vetted Review

Reseller

4 years of experience

Reaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective

Rating: 8 out of 10

Incentivized

June 28, 2014

Use Cases and Deployment Scope

Rackspace is, and has been, a cornerstone component of our business solutions and service offerings. Utilized both as an underpinning of our own internal operations, Rackspace Cloud Servers has also served as direct extension of our business to address a wide range of client-specific data center applications and storage requirements. Scalable, secure, redundant, compliant and cost-effective... all backed by the highest level of always-on support we have ever received within this highly competitive and ever-evolving market. Simply put, for much of what our consultancy does? Rackspace IS our business!

Pros

Flexibility: Rackspace affords complex topologies, independent storage scalability and distributed workloads. Mix-and-match to meet our client's specific use-cases keeps us competitive.
Consistency: having used multiple providers at various times for various reasons, one of the more striking differences in the cloud servers market in our findings is the consistency of service. While at times other players achieved some higher level benchmark testing, these were typically short-lived - Rackspace has provided us the most confidence in "getting what we are paying for/expecting to achieve"
Service and Support: these days, it almost seems like this area has become cliche. As an extension of the above technical "Consistency", the levels of Support at Rackspace allow our business the confidence to do what we do best: solve technology problems, unabated and undaunted. While I have been exposed to industry competitors smirking at Rackspace's "Fanatical Support" moniker, it has been this industry-leading, platinum-standard level of support by Rackspace that has allowed our business to pursue service and solutions areas without blinking. This would not have been possible for us with other vendors; again, Rackspace has always delivered for us as if they were members of our own organization - they made it their business to be in our business!

Cons

There is a little too much homogeneity of hardware in my opinion.
Could use some advancements in auto-scaling, reserve/spot pricing, external storage, reserved IPs.
Control Panel: while we have seen much improvement to the Rackspace c-panel, this should be seen as an area where the company continues to commit itself to further enhancements - the palatability of the end-user is often overlooked, but human nature will default towards ease-of-use and intuitiveness every time. Keep at this!

Likelihood to Recommend

While we have made great use of other IaaS providers (AWS, Linode, etc.) these typically have come as a result of "one-off" type requirements for a given project. One of the reasons we find Rackspace best-suited for our day-in, day-out business needs is that it is the closest turn-key offering to meet the majority of requirements across start-up to medium-tier to large-scale enterprise demands. This is not to say Rackspace does not meet needs for complex demands; it does mean that we rarely have to look elsewhere to satiate any given project's specifications and requirements.

John Wooten

§ Chief Executive Consultant in Corporate at ╬ ConsultED (Information Technology and Services, 1-10 employees)

Vetted Review

Reseller

6 years of experience

Loading Reviews List....

Reaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective

Rating: 8 out of 10

Incentivized

June 28, 2014

Use Cases and Deployment Scope

Pros

Flexibility: Rackspace affords complex topologies, independent storage scalability and distributed workloads. Mix-and-match to meet our client's specific use-cases keeps us competitive.
Consistency: having used multiple providers at various times for various reasons, one of the more striking differences in the cloud servers market in our findings is the consistency of service. While at times other players achieved some higher level benchmark testing, these were typically short-lived - Rackspace has provided us the most confidence in "getting what we are paying for/expecting to achieve"
Service and Support: these days, it almost seems like this area has become cliche. As an extension of the above technical "Consistency", the levels of Support at Rackspace allow our business the confidence to do what we do best: solve technology problems, unabated and undaunted. While I have been exposed to industry competitors smirking at Rackspace's "Fanatical Support" moniker, it has been this industry-leading, platinum-standard level of support by Rackspace that has allowed our business to pursue service and solutions areas without blinking. This would not have been possible for us with other vendors; again, Rackspace has always delivered for us as if they were members of our own organization - they made it their business to be in our business!

Cons

There is a little too much homogeneity of hardware in my opinion.
Could use some advancements in auto-scaling, reserve/spot pricing, external storage, reserved IPs.
Control Panel: while we have seen much improvement to the Rackspace c-panel, this should be seen as an area where the company continues to commit itself to further enhancements - the palatability of the end-user is often overlooked, but human nature will default towards ease-of-use and intuitiveness every time. Keep at this!

Likelihood to Recommend

John Wooten

§ Chief Executive Consultant in Corporate at ╬ ConsultED (Information Technology and Services, 1-10 employees)

Vetted Review

Reseller

6 years of experience