Rackspace Managed Hosting Reviews and Ratings

Rating: 1 out of 10

Score

1 out of 10

Community insights

TrustRadius Insights for Rackspace Managed Hosting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Support: Reviewers have consistently praised Rackspace for its excellent support, with multiple users stating that the support provided by Rackspace is responsive, reliable, and helpful. Many reviewers describe the support team as knowledgeable and easily accessible, emphasizing their dedication to understanding and assisting customers' businesses.

Robust Server Offerings: Numerous users appreciate the robust server offerings provided by Rackspace. They mention that Rackspace's servers are highly scalable, offering flexibility in terms of complex topologies, independent storage scalability, and distributed workloads. Additionally, reviewers highlight that Rackspace has excellent uptime with almost no occurrences of website downtime.

Fair Pricing: Several users find the pricing offered by Rackspace to be fair. They indicate that the pricing aligns with the quality of service provided by Rackspace. This positive sentiment towards pricing indicates that customers feel they are getting value for their money when using Rackspace's services.

Reviews

15 Reviews

Business email crippled while we waited a MONTH for support

Rating: 1 out of 10

Incentivized

September 27, 2023

Use Cases and Deployment Scope

We moved my company’s six email accounts to Rackspace Managed Hosting two months ago.

Cons

Support took FOUR WEEKS to fix a bad problem
Many sent emails were never received, but not bounced
In my experience, clueless chat and phone support

Likelihood to Recommend

I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace Managed Hosting. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace Managed Hosting support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that, in my opinion, should take a good admin five minutes to fix. In my opinion, stay far away from Rackspace Managed Hosting. I think their support team is massively overworked. Your business could be crippled while you wait.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

In my opinion, Rackspace fell flat on their face - Terrible incident response

Rating: 1 out of 10

Incentivized

December 15, 2022

Use Cases and Deployment Scope

We use Rackspace Managed Hosting to host a Microsoft Exchange email server.

Pros

Good online user interface
Up until this latest incident - 12/2/2022 - provided relative quick customer support

Cons

Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
Outage appears to have been caused by unpatched servers & no backup servers
In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

Likelihood to Recommend

I would choose zero, but it's not an option. In my opinion, STAY away from this company. Problems can occur, but responsiveness should occur when problems do. In my experience, I've been on hold for more than 9 hours, waiting for promised callbacks for more than 30 hours, and don't have any hope for a near-term resolution.

Harry Reif

VP-co-owner in Corporate at The Wishing Well, LLC (11-50 employees)

Vetted Review

10 years of experience

View profile

Rackspace hits the sweet spot between price, reliability, and usability.

Rating: 8 out of 10

Incentivized

November 20, 2021

Use Cases and Deployment Scope

We use Rackspace for their OpenStack hosting. This allows us to run our automation in the cloud and on-prem the same. The benefit is tremendous as we don't have to write two sets of deployment logic and automation.

Pros

OpenStack
Support
DNS
AutoSaving

Cons

Lack of features compared to other clouds
More support for tools that expose the API to end users like ansible and terraform
The workflow can sometimes be buggy.

Likelihood to Recommend

RackSpace is terrific for the budget-conscious enterprise-level cloud experience. If you're willing to put the effort in the payoff is tremendous especially if using a hybrid cloud model. That being said the experience and knowledge are rarely transferrable to other jobs. If you're looking for hosted OpenStack look no further.

Verified User

Professional in Engineering (201-500 employees)

Vetted Review

4 years of experience

Rackspace, solid vendor with great uptime and amazing support

Rating: 9 out of 10

Incentivized

June 7, 2019

Use Cases and Deployment Scope

Rackpace Cloud is being used in two ways in our company, for file hosting and for their Managed Cloud Hosting platform. We use it across the entire company, and rely heavily on the cloud-based cloud system for many important aspects of the company. The Managed Cloud Hosting Platform is vital to our presence online, and we rely on Rackspace to provide industry-leading uptime, and have been rarely disappointed.

Pros

A great guarantee of uptime.
Amazing support, who are available in moments via Chat.
Has easy upgrades and downgrades between plans.
Fair pricing (you get what you pay for).

Cons

During a couple of planned upgrades, the timeline was a bit ambiguous.
There have been a few times when tech support seemed unhelpful.
We've hit storage/CPU limit without much notice on a unique project.

Likelihood to Recommend

If you're looking for a hosting platform that offers real support people and will make sure your site is up and running, then Rackspace Cloud is for you. It's not the cheapest option, but when you need a "real" hosting platform I would recommend Rackspace. This also goes for their Cloud-based files and option. It's such a good platform.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

6 years of experience

Cloud server hosting made easy

Rating: 5 out of 10

Incentivized

April 25, 2019

Use Cases and Deployment Scope

We host a few servers with Rackspace for various things like serving up web sites and running a Nagios monitoring platform. We chose Rackspace because we wanted to have a few cloud servers outside of our normal cloud ecosystem. This was an important factor for monitoring, because we wanted to monitor our production environment, which is hosted with a different vendor, from outside that vendor's network.

Pros

It's easy to spin up new cloud instances.
Creating backup images is easy.

Cons

Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.

Likelihood to Recommend

It is well suited for creating cloud servers fast and easily. We found it useful when we wanted to experiment with different Linux distributions. It was easy to get them going, test them, then tear them down and rebuild them. We use Rackspace cloud servers for less critical stuff, such as less important web sites and backup monitoring servers. I would not put my production servers with Rackspace.

John Reeve

Co-founder, lead developer in Engineering at Intervals (1-10 employees)

Vetted Review

10 years of experience

View profile

Good luck Rackspace

Rating: 6 out of 10

Incentivized

February 8, 2018

Use Cases and Deployment Scope

Rackspace is being used to host many of our servers and databases. It is not being used by our whole organization because we are working on switching over to AWS. Rackspace used to be great and reliable but has slowly been less and less reliable. Rackspace has been great at building new servers and customizing them which has been great as we are building out more machines.

Pros

Easy to build out new servers.
Can pre-install a few different flavors of Linux.
Easy to use UI.

Cons

Fewer outages would be great.
Work harder on improving their product and its reliability. No outages is the only acceptable goal.

Likelihood to Recommend

Rackspace has been a great service but it is almost like they are slowly giving up on their product but would still happily help support you when you move over to AWS. It seems almost as if they are pushing you off their servers and then offering their business to help you once you are running your stuff off AWS.

Verified User

Technician in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Rackspace - Pretty Good, I Think!

Rating: 7 out of 10

Incentivized

February 5, 2018

Use Cases and Deployment Scope

We use Rackspace for our web and database hosting, with our use handled within the IT and eCommerce departments. Our dealings with Rackspace circle around the technical aspects of hosting and serving our website and database files, and optimising the performance of both of these. It is important to note that they are responsible for the software and hardware on the server side, with no relation to the codebases themselves.

Pros

Great and responsive service
Good up time, almost no occurrences of website downtime
Flexible with the requirements of the business

Cons

Work to best practices, at times clunky
Not the cheapest...
Very technical, at times advisers find it difficult to "dumb down" their questions regarding services you're requesting

Likelihood to Recommend

This rating is based on the fact that Rackspace provides good service and responds to enquiries relatively quickly, and the product (hosting) appears to be very good. However, I am unable to compare their service one-to-one with others, as in general, I have experienced fairly good web hosting overall, so cannot say that they are definitely better than other options. To my knowledge, Rackspace was selected for their record with uptime and customer service.

Gideon Caspi

Web Manager in Marketing at Joe Browns (51-200 employees)

Vetted Review

2 years of experience

View profile

Rackspace. They've got you covered.

Rating: 8 out of 10

Incentivized

August 11, 2017

Use Cases and Deployment Scope

Rackspace is our dedicated hosting service for our website and many other components that are vital for the day to day running of our business. Everything we do, everything we provide to earn money is made possible due to Rackspace. We required a service that ensured flawless hosting with great customer service and response times, and we got it.

Pros

Excellent response time to queries about possible changes, upgrades or concerns.
Top of the range technologies at our disposal due to Rackspace always keeping up to date with the latest technologies.
Amazing response to any problems or even the hints of problems to quickly diagnose and fix anything that might cause even a moment's downtime.

Cons

Possibly a little behind some other solutions when it comes to cloud infrastructure.

Likelihood to Recommend

If you need to run a moderately large sized service, like a website, and need to know it is in capable hands and ready to weather anything from malicious attacks to massive loads, Rackspace is the provider for you. If you are needing to host a site to advertise a local parish bake sale, Rackspace might not be your best place to go.

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Rackspace Virtual Server Platform Review

Rating: 8 out of 10

Incentivized

June 20, 2017

Use Cases and Deployment Scope

We used Rackspace's Cloud VPS services, as well as their cloud site services.

These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.

Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.

Pros

Excellent, responsive, reliable, and HELPFUL support
Robust server offerings
Excellent uptime
Fair pricing

Cons

Pricing is competitive, but other providers do beat them out with some of their pricing "features".
The Cloud Files offering is relatively slow and wasn't usable for us.
The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.

Likelihood to Recommend

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

Jim Rubenstein

Chief Technology Officer in Engineering at LoudDoor, LLC (11-50 employees)

Vetted Review

7 years of experience

View profile

Alternative Hosting Platform with Fanatical Support

Rating: 10 out of 10

Incentivized

May 1, 2017

Use Cases and Deployment Scope

We currently use multiple products of Rackspace throughout the entire organization. We first used their cloud site solution and then we added their cloud server solution. When a new email solution had to be addressed, Rackspace's Webmail and Hosted Exchange worked great. We have since moved to Office 365, but working with Rackspace's fanatical support team made everything easy and stress free.

Pros

Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

Cons

Lack of an autoscale solution - I had a project where I ended up spinning up 30 webheads and 20 MySQL servers (1 master and 19 slaves). The actual campaign lasted 4 hours, but during that live period, I had to have all those machines up and running. Definitely not a cheap environment, but if there was an autoscale solution, the high cost could have been avoided.

Likelihood to Recommend

Their fanatical support is the main reason I will recommend Rackspace. I am never on hold for a long time when I call in, I can call at any time of the day (even in the middle of the night), the team is very knowledgeable and will go out of the way to find a solution, and most importantly, they are always friendly.

Jordan Leano

IT Manager in Information Technology at Modus Operandi (51-200 employees)

Vetted Review

8 years of experience

View profile

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Rackspace Virtual Server Platform Review

Rating: 8 out of 10

Incentivized

June 20, 2017

Use Cases and Deployment Scope

We used Rackspace's Cloud VPS services, as well as their cloud site services.

These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.

Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.

Pros

Excellent, responsive, reliable, and HELPFUL support
Robust server offerings
Excellent uptime
Fair pricing

Cons

Pricing is competitive, but other providers do beat them out with some of their pricing "features".
The Cloud Files offering is relatively slow and wasn't usable for us.
The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.

Likelihood to Recommend

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Jim Rubenstein

Chief Technology Officer in Engineering at LoudDoor, LLC (11-50 employees)

Vetted Review

7 years of experience

View profile