Qualtrics

I am highly disappointed with this tool. I saw a lot of bugs, lack of flexibility and awful UX as administrator. The support was not much of a help either as there are not many smart options to manipulate incoming data to Qualtrics. Reporting is absurd in my opinion. Trying to figure out why Qualtrics decides to do something to the data is a dead end. Very hard to use both from devs and sys admins. Not to mention the average responsible company guy that they would put in charge to manage these surveys. Most definitely wouldn't recommend. I've used much easier tools that can do pretty much the same.

• The Qualtrics implementation exceeded its budget three times.

I used Qualtrics to set up some demographic surveys. I used it to determine participant user base and information such as age, gender, years of experience in a certain field, education level, etc.

• It's a good tool to collect data to meet business goals.
• Can take some time to learn.
• Reports are easy to export.

UserTesting, Alchemer (formerly SurveyGizmo) and SurveyMonkey

UserTesting, Microsoft 365 (formerly Office 365), Atlassian Confluence

• Increased ROI as we have been able to modify products based on what we have heard in surveys that has lead to higher enrollment numbers (roughly 5-7% YOY 2019 to 2020) due to product feature modifications.
• Compliance with communication needs and form completion (i.e. Conflict of Interest declaration forms) is a snap with the platform - also saves time, because the reminder feature allow us to send the form to providers who have not yet responded as many time as necessary to get the best response rate.
• Combining all of our survey/engagement research needs to just the Qualtrics CoreXM platform keeps everything in one place and gives is better survey governance. Also saves us money not paying for other applications.

Microsoft Teams, Adobe InDesign, Adobe Acrobat Reader DC, Microsoft Powerpoint, DPS Outlook Office

• Our VoC program is hard to quantify, but the impact has definitely been positive

Outreach, Okta Workflows (Azuqua), ADP Enterprise HR

• It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
• The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
• The time to analyze raw text data is significantly less when you add Text iQ to your license.

FluidSurveys

Constant Contact, HubSpot, Infusionsoft