Qualifacts Insync Reviews and Ratings

Rating: 6 out of 10

Score

6 out of 10

Community insights

TrustRadius Insights for Qualifacts Insync are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have expressed their appreciation for the user-friendly interface of the Medical Record. They find it easy to navigate and perform tasks efficiently, saving them valuable time. The intuitive design and layout contribute to a positive user experience.

Customizable Forms: A significant number of reviewers have praised the Medical Record's customizable forms. This feature allows users to tailor the forms to their specific needs, ensuring that they capture all necessary information accurately. It provides flexibility in adapting the system to different specialties and workflows.

Comprehensive Billing System: Users consistently mention the comprehensive billing system as a standout feature of the Medical Record. This robust system covers various billing needs effectively, including insurance claims submission, payment processing, and revenue cycle management. It simplifies financial operations and improves overall efficiency in managing billing activities.

Reviews

17 Reviews

Review of Insync Healthcare Solutions

Rating: 1 out of 10

Incentivized

December 28, 2022

Use Cases and Deployment Scope

In my opinion, the software is cumbersome. The implementation was unnecessarily exhausting in my view. No one is available (in the United States) to assist with questions or support I found. InSync has wat too many "managers" and no one to perform any actual customer support in my opinion. The only reason that we selected InSync is that our state requires certain data reporting and InSync does that.

Pros

Implementation was unnecessarily burdensome, in my view.
There is no one to help with customer support, in my view.
InSync is more expensive than its peers, in my view.

Cons

Difficult to enter data, in my view.
No templates to use to facilitate data entry, in my view.
Billing function is unnecessarily complicated, and they do not provide assistance and support in my view.

Likelihood to Recommend

Jo Lem

Executive Director in Corporate at The Abbey (11-50 employees)

Vetted Review

1 year of experience

Thank goodness for Insync!

Rating: 10 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

I use Insync Healthcare Solutions every day. I love this product, it's very user friendly and whenever I have an issue with anything, I get a response right away from a representative. He is such a great help. It's a joy working with him and knowing that my issues will be taken care of right away.

Pros

Getting back to me in a timely manner
Fixing issues in a timely manner
Polite, respectful, and helpful
Great Product, very user friendly
Application is very easily to follow

Cons

Continue to do what you are already doing

Likelihood to Recommend

It helps maintain all records organized and easily accessible when needed.

Marta Cook

CEO in Professional Services at Hope Connections (11-50 employees)

Vetted Review

4 years of experience

Good To Great: The Story of Upgrading to Insync

Rating: 9 out of 10

Incentivized

March 17, 2022

Use Cases and Deployment Scope

We use/purchased Insync Healthcare Solutions EHR/PM system for our Behavioral Health Clinic. We use it to store and in-put medical records, charting on clients, scheduling, billing patients and insurance, taking payments and running practice reports.

Pros

Customer Service
Provide an all in one EHR/PM system
User training LMS

Cons

The only thing I can think of is have support on Saturday and Sunday available by phone.

Likelihood to Recommend

Since we run a small behavioral health clinic with counseling, psychiatric and medication assisted treatment services, Insync Healthcare Solutions has been even more than we need. Where we see Insync being well suited is in times of expansion. Given that this solution can run a single practitioner clinic or a large one with 40 practitioners, it can grow with us and has the capability to offer services that adapt to our increasing demands. The cost of the system is a bit prohibitive for solo practitioners or very small practices, but given that it is a resource that can be sold with a business, we still consider it a great investment.

Mandi Hilliker

Office Manager/RMA in Customer Service at Life's Work Clinic (1-10 employees)

Vetted Review

1 year of experience

View profile

The best solution for an interdisciplinary practice

Rating: 10 out of 10

Incentivized

March 17, 2022

Use Cases and Deployment Scope

Our clinic utilizes Insync for al clinical documentation, patient records, billing and accounting and full practice management. We considered several different platforms and shopped around a lot, hands down Insync's platform is the best fit for us and the best platform we could have asked for. From the integrated clearinghouse with 837/835 and 270/271 capability to the full practice management contained within Insync we have been satisfied from top to bottom. They also have the best support. no turning in tickets, if you need help there is a human to assist you. If they can't do it they tell you but they also request for future enhancement. Insync is one of our most valued relationships and instrumental in our daily success.

Pros

Electronic capabilities 837/835, 270/271 files
Live Customer Support
Clinical documentation

Cons

Need efficient and effective way to return patient payments to unapplied without deleting payment data.
Their financial department could do better with accuracy and delivering responses.
The claims queue could use some enhancements, specifically identifying missing data on claims without having to import encounters.

Likelihood to Recommend

In my opinion, Insync is a great platform across all areas of medicine, including behavioral health, except dentistry.

Jared Ray

Director in Professional Services at Pine Lake Behavioral Health (11-50 employees)

Vetted Review

1 year of experience

User friendly!

Rating: 9 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

We use Insync Healthcare Solutions in our OP clinic for full client medical records and across our entire agency for client information management and billing. Insync Healthcare Solutions has streamlined many of our processes, saves space with records keeping in our largest program, connects multiple programs and departments to share information, saves time with insurance verification and billing processes.

Pros

Easy to use.
Access to support.
Improves communication amongst departments.

Cons

Additional, timely support from account management.
More timely response in adding/removing licensed providers.

Likelihood to Recommend

Our experience with Insync Healthcare Solutions is hands down a better experience than our previous EMR system. The implementation process moved at our pace, took into consideration our needs, and worked well with our team. The system is much more user-friendly and does not have near the number of bugs our previous system did. Support is easy to reach and generally very helpful.

Jodie Crust

Director of Operations in Corporate at Blair Family Solutions, LLC (51-200 employees)

Vetted Review

2 years of experience

When You Can Get a Great Product and Great People You Have Won Half the Battle.

Rating: 9 out of 10

Incentivized

March 8, 2022

Use Cases and Deployment Scope

InSync Healthcare Solutions was chosen to replace an EHR that we weren't quite happy with. The web-based version was better than the built-in one that we had before, the customer service was so much better in that one too. Not only were the tickets answered quickly, but also knowledgeably and I could also depend on the full support team instead of just one or two people who knew how to address issues. On top of that, the care and thoroughness during the last 2 years of merging new companies into ours was amazing. It may not have all gone exactly as planned, but InSync Healthcare Solutions was able to adapt to the plan as it developed for us and in the end, it did end up working even better than I thought it would. Our main account contacts are phenomenal with open communication, transparency, roadmap, release documentation, and suggested enhancements to the system for our needs.

Pros

Customer Care
Deployment of new features
Moving forward with change in industry

Cons

Multi facility group setup (although it isn't awful)
Resource Management for people with multi-state licensing which in turn is multi supervisory needs
Elaborated telehealth "virtual calendaring" aspect

Likelihood to Recommend

I will always come back to customer service first. The product is wonderful, suggestions on what our needs are always listened to and established if they can, but the care, consideration, and respectfulness that the InSync Healthcare Solutions team gives our company, no matter where they sit on the org chart, is irreplaceable. From the part-time front office staff to the CEO, they will give the same care and consideration across the board and that respectfulness makes for better outcomes when collaborating on how to keep the system, and our company, moving forward.

Kelly Kleeman

Chief Information Officer in Corporate at High Country Behavioral Health (51-200 employees)

Vetted Review

2 years of experience

The EHR Gods finally got it right with INSYNC!!!

Rating: 10 out of 10

Incentivized

December 29, 2021

Use Cases and Deployment Scope

Our entire office uses [Insync Healthcare Solutions]. Everything from patient registration to record releases and referrals are being done in the system which makes it much easier to document dates, times and details, and collect necessary information at the click of a button. Patients, as well as clinicians and administrative staff, are able to communicate electronically by using the secure patient portal which also allows us to securely send patient records to the client and to send and receive facility forms that allow for the patient to electronically sign and submit. We utilize Insync PM and EHR as well as InsyncScribe. Customer service is phenomenal and the support team is always available! This system has allowed us to finally be on "the same page" with one another for all of our facility needs!

Pros

Electronic communication between staff and patient
Customization and completion of facility documents electronically is so simple
Documentation consistent and adequate without the need for additional software like MS WORD
Everything is customizable and user friendly

Cons

The reporting system is a bit difficult at times.

Likelihood to Recommend

The system is so robust! [Insync Healthcare Solutions] is always adding enhancements to the program to make more things possible! So glad we made the switch!

Jessy Wilson

Office Manager at Carolina Psychological Health Services (11-50 employees)

Vetted Review

2 years of experience

Review of Insync

Rating: 6 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

We use InSync to provide support for our clinical staff as they administer service to our clients.

Pros

Provides an effective workflow for documenting services rendered.

Cons

Technical support staff are unresponsive.

Likelihood to Recommend

The implementation training process was very thorough, however, the technical support for additional services after the fact has been disappointing.

Christian Hill

Director Of Business Systems and Data Analytics in Information Technology at CJE SeniorLife (201-500 employees)

Vetted Review

1 year of experience

View profile

Bye bye bye other systems! Insync is for you!

Rating: 9 out of 10

Incentivized

November 19, 2021

Use Cases and Deployment Scope

We are currently utilizing Insync Healthcare Solutions across all departments at our organization and for all of our needs. From clinical to billing to appointment reminders and all documentation. It helps keep everything in one easy location and program and works in conjunction with other programs to make everything as smooth as possible. It works well with the Practice Insight clearing house allowing for clinical documentation to exist within the same program as clinical billing.

Pros

Client documentation - easy to make templates
Customization of forms - customize your assessments or utilize premade assessments
Customization of reports - easy to navigate for a variety of information, both clinical and demographic.
Ease of billing - works well with the clearinghouse and all in one location

Cons

Some small errors can occur between shared client and providers.
Ability to open multiple windows - there are workarounds, but I would like to be able to use multiple functions at once

Likelihood to Recommend

I think Insync Healthcare Solutions is perfect for mental health clinics--both small and large. There are aspects of smaller clinics that you may not want to utilize the full abilities of Insync Healthcare Solutions for (e.g., if you do any lab requests to make the cost point work well, you have to do a higher number of labs at a time). Previously I hadn't been a fan of their telehealth through Zoom add on, but they took feedback well and did lower the cost of the additional programming. I recommend it for outpatient counseling, both mental health and substance abuse, and for clinics that utilize medication prescribers like psychiatrists, nurse practitioners, and physicians assistants.

Tyler Koontz

Office Manager at Elliott Counseling Group (51-200 employees)

Vetted Review

2 years of experience

An EMR that is In Sync with your needs!

Rating: 10 out of 10

Incentivized

November 11, 2021

Use Cases and Deployment Scope

We use Insync [Healthcare Solutions] throughout our agency as our EMR. Aside from our primary medical record, it also is our billing system for third-party reimbursement, and any self-pay clients. We also use this EMR for communicating about client with other clinicians in our organization.

Pros

It is a very user friendly Medical Record. It takes approximately 15 min and anyone can enter basic information.
It allows great customizable forms
The billing system is comprehensive
The reports are great - easy to create, download into Excel and customizable

Cons

The therapy group feature is a little difficult to use. Setting up the group is easy, the documenting takes a few extra steps.
The integration of third party payers takes a bit of time and effort

Likelihood to Recommend

Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!

Sherry Nau

Executive Director in Professional Services at Gavia LifeCare Center, LLC (11-50 employees)

Vetted Review

3 years of experience

View profile

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When You Can Get a Great Product and Great People You Have Won Half the Battle.

Rating: 9 out of 10

Incentivized

March 8, 2022

Use Cases and Deployment Scope

Pros

Customer Care
Deployment of new features
Moving forward with change in industry

Cons

Multi facility group setup (although it isn't awful)
Resource Management for people with multi-state licensing which in turn is multi supervisory needs
Elaborated telehealth "virtual calendaring" aspect

Likelihood to Recommend

Kelly Kleeman

Chief Information Officer in Corporate at High Country Behavioral Health (51-200 employees)

Vetted Review

2 years of experience