Quadient Accounts Receivable Reviews & Insights

Score8 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for Quadient Accounts Receivable are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: YayPay has been praised by many users for being extremely user-friendly and easy to use. Several reviewers have appreciated the software's customizable functions that can be tailored according to their company's unique needs.

Insightful Customer Data: The transparency provided by YayPay regarding payment history and statements has impressed many customers. Numerous users have noted that they appreciate how the software allows them to have clear insights into their customers, which helps them stay on top of their goals.

Automated Workflows: Many reviewers have acknowledged the efficiency and accessibility offered by YayPay's automated workflows. Users appreciate the ease of collecting payments through this feature, as well as its potential to stand out amongst other dunning apps in terms of robustness.

Quadient Accounts Receivable Reviews

2 Reviews

A great software that promises a reduction is your DSO and a streamlined view for the collections process

Rating: 8 out of 10

Incentivized

October 30, 2023

Use Cases and Deployment Scope

We use Quadient as a collections software for our company. It addresses clients with issues of remitting payments on time. All clients are put on a workflow to help collect based on the milestone of their aging with our company

Pros

User friendly dashboard
Ease of use setting up workflows
Easy to follow aging report to reconcile
DSO on the front home page

Cons

Being able to tell clients which invoices were applied to for payment application
More analytical tools

Likelihood to Recommend

Suited for all sizes, we used them when we were 200 employees and now 500 and seems to be going smoothly.

Alex Ta

Senior Accountant in Finance and Accounting at HUMAN (201-500 employees)

Vetted Review

4 years of experience

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Stay proactive in your receivables process with Quadient

Rating: 9 out of 10

October 24, 2023

Use Cases and Deployment Scope

This is the 2nd company I have brought the Quadient AR tool to. The AR module is a savvy way to manage accounts receivable workflows and customize them to customer preferences. We use it for all of our accounts, many is individually customized ways to provide access to the customers invoices, statements and payment activity in their own time. The tool is especially helpful to our international customers who use the self serve portal on their side without the need of waiting for my team on the PAC NW coast to respond to them. Moving our AR to the Quadient portal drastically changed our ability to receive on time payment and shaved our DSO metrics in half after just 120 days of use.

Pros

Self serve and easy access to customer documents
provides a full audit of all collection notes for any invoice in a single repository of data
Allows your collection team to become more proactive on issues than reactive - the automated services Quadient offers remove a lot of the manual human tasks

Cons

Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
Cash forecasting graphics are unhelpful and can be refined
DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages

Likelihood to Recommend

Amazing tool for workflow automation, customer self service, housing customer information in one repository, risk assessment for customers. Less helpful for cash forecasting and a bit more rigid for workflow set ups if the customer has multiple accounting pathways to send notifications to.

Jaime Beadnell

Director, Shared Services in Finance and Accounting at CorneaGen LLC (201-500 employees)

Vetted Review

6 years of experience

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